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Vodafone - Default Removal**Resolved**


ncarter81
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I wonder if anyone can help.

 

I had a contract for 18 months with Vodafone. I have good credit history and I never once missed a payment with them. My account was in perfect order with them throughout the duration of my contract with them.

 

I managed my account fully online via their customer portal and rarely needed to call them. I went into the Vodafone shop before I bought my new house in November 2008 and asked if I could change my address. They advised me to go online and change the address or call customer services.

 

So I went on my account online and changed my address to my new address and I thought that was all I needed to do. This contract only ended at the end of 2009/start of 2010. I wrote in my letter giving 30 days notice, which had my NEW address in the corner.

 

To my horror, I recieved a debt letter earlier this year from a debt collection agency demanding £15 payment. When I questioned them about this on the phone, they asked me my address and I gave them my current address and they told me that the address that they had on file was different. They had my old address. So even though I had changed my details online on my Vodafone account, they still sent the final bill to my old address, and I got a default because I never recieved the last bill.

 

I quickly paid the £15. I would have done this straight away if I had received the final bill to my correct address, as my account history would show, I never missed a payment. Because of this, I have a default on my credit file which shows as satisifed but it is still a default and will remain there for 6 years. I will be moving house soon and will be looking to get a new mortgage but I will not be able to. I have also been trying to do balance transfers on my credit cards and no lender will now give me a card. My wife is also unable to and her credit history is impeccable. My credit score has dropped considerably and it is stressing us out.

 

It feels very unfair that I am going to suffer financially through not fault of my own. I contacted Experian and they got back to me and they said they had spoken to Vodafone and there was nothing they could do for me. They could only remove the default if Vodafone authorised them too. I contacted Vodafone over a week ago on their website regarding this. I have heard nothing from them at all. I called them regarding the matter and an advisor said she would be emailing another team who would deal with it and contact me within 14 days. I have heard nothing.

 

I have since wrote a letter to Vodafone. Considering I was an excellent customer who paid ontime every month, I do feel like I have been treated very unfairly and their service regarding this matter has been extremely poor.

 

Does anyone have any advice for me as to what to do to get this default removed from my credit file.

 

Thanks

 

Nathan

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Hi and welcome

Just goes to show that things don't always go to plan with on line accounts

Vodafone actually have a couple of Customer Service reps that work via CAG so don't be surprised if/when they pick your thread up

I (Like others on here) have had great help from a gentleman called Lee

Good luck

R

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[sIGPIC][/sIGPIC] I asked them to wait whilst I got my Bank card :violin:

------------------------------------------------------------------------------------------

 

Information that may help if a CCA request is refused due to the lack of a signature . . http://www.consumeractiongroup.co.uk/forum/showthread.php?248863-Signature-demands-fight-back-possible-!&highlight=

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Hiya thanks for the reply. I googled for the same issue I'm having and this site was top of the list with a Vodafone rep on there so hopefully someone will be able to help me out.

 

I'm mortified that my credit score has dropped in to the 'POOR' category because of this and nobody will touch me. I would hold my hands up and say fair play if it was actually my own doing =(

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Hi,

If you follow this link it will give the info you need to contact the web team

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340

 

As it is Vodafone related, I will try to move this thread to the telecoms forum

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Did you get an automatic reference number for your previous email? if so just post that up and the team will be able to find you that way

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Here is the response I got:

 

Re: Default removal - WRT135 [#3959688]

 

 

 

I imagine that is the reference number! I closed the webpage down straight away after sending the email. That's the reference I received via email so hopefully that will do =)

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That looks a lot like it. I'm sure Lee or one of his co-workers will pick this up soon and look fairly into your complaint :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

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I do hope so. The way Vodafone have handled my complaint so far has been shocking. This forum seems to be littered with similar stuff about Vodafone too. Shame really, as I never had one bit of bother with them when I was with them. They were always great. The only reason I left was because my employer (Virgin) give me an unbeatable mobile deal which Vodafone couldn't match, otherwise I would have stayed with them.

 

I've read good things about Lee so hopefully he or one of his team members can sort this problem out for me once and for all. It would be a huge weight lifted off my shoulders and get rid of a lot of stress.

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The fact that you see a lot of complaints is probably not a negative thing... it's more likely to be that more difficult problems get resolved here. This thread has a link to the threads that have been sorted by the Vodafone Webteam....

http://www.consumeractiongroup.co.uk/forum/showthread.php?259838-Vodafone-complaints-settled-by-VF-Webteam.

 

Read some of them (the 1st post, and the last are all you really need to see) and you'll notice it starts with someone at the end of their tether, and ends with an amicable solution and everyone happy (well, in 99% of cases... you can't please everyone though I guess!)

 

Hope that gives you a glimmer of hope.

 

P.S. there are some complaints very similar to yours, so there is still hope LOL

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

Click here if you fancy an email address that shows you mean business! (only £6 and that will really help CAG)

 

If you can't donate, please use the Internet Search boxes on the CAG pages - these will generate a small but regular income for the site

 

Please also consider using the

C.A.G. Toolbar

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Hi Nathan,

 

It's nice to see that the guys have been helping you out while I've been away and have done the preliminary work for me.

 

I can understand your eagerness to get this looked into by us based on the information you've posted.

 

Having checked our emails I'm pleased to confirm that I've got yours and will be getting back to you as soon as I can.

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Hi Nathan,

 

I do believe that your letter has been received but as I'm now dealing with things for you here you'll mostly not receive a separate reply to it.

 

Thanks for the additional information I asked you for yesterday and as promised I'll be back in touch as soon as I have further news on your case.

 

Take care,

 

Lee

 

Web Relations Team

 

Vodafone UK

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Wow,

 

Add this to the resolved list. Excellent work by Lee. You are a credit to Vodafone. Rest assured when my contract runs out I will be coming back (Virgin don't do iPhone). My credit score is now good and no default on file. I really cannot thank you enough.

 

** Rep added!!

 

Thanks

 

Nathan

Edited by ncarter81
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Another one sorted by Lee. Congrats.

I will have great pleasure marking this resolved and posting a link in the successes page

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If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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Wow,

 

Add this to the resolved list. Excellent work by Lee. You are a credit to Vodafone. Rest assured when my contract runs out I will be coming back (Virgin don't do iPhone). My credit score is now good and no default on file. I really cannot thank you enough.

 

** Rep added!!

 

Thanks

 

Nathan

 

You're more than welcome Nathan.

 

It's great to able to add your case to the ever growing list of ones we've been able to get sorted out on CAG.

 

All the best and thanks for the Rep!

 

Another one sorted by Lee. Congrats.

I will have great pleasure marking this resolved and posting a link in the successes page

 

Thanks for doing the honours here Fox.

 

Congratulations again on becoming a member of the Site Team.

 

Take care.

 

Lee

 

Web Relations Team

 

Vodafone UK

 

 

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