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    • I found it cheers Dave!!   I think focusing on lack of compliance with legislation should be the one, seeing as we just lost the case to them by not complying, it will be worth pointing it out. I also want to poi t out their m.o. Which is less than honourable to say the least. Hopefully the judge will side with the little old lady and not the peoppe who use deceit to line their pockets!!   She said she is happy to speak up but is kindly asking for assistance in the form of a bullet pointed printed paper for her to take in so she can read out her points and leave it at that (without rambling).    Straight and to the point!!    Daves post #66 is legendary 🙌    Thanks for the help guys 😊    Let's kick some ass    
    • I differ from my site team colleague slightly in the the six-month rule applies if you have asserted your rights within the six months. My understanding is that you haven't asserted your rights during that time. In other words you haven't informed them that you are giving them a single opportunity to repair and if they decline or if the repair fails then you are rejecting the car for a refund. Please correct me if I'm wrong. On that basis, you are covered by the consumer rights act but not in terms of the right to reject. You are covered under the consumer rights act in that you are entitled to purchase a vehicle which is of satisfactory quality and remains that way for a reasonable period of time. You don't have to prove that the fault existed at the time of sale – although that's what they will try to tell you and even the motoring ombudsman will try to tell you that. But the motoring ombudsman is an industry led organisation which pretends to be an ombudsman but in fact favours the industry and its advice is wrong and even deceptive. I think you should start off by writing both to the finance company and also to the dealership. Describe the fault to them. Send them the evidence you have that the windscreen was incorrectly fitted and the damage which has been caused as a result. Send in the quotation for the work and require them to respond within seven days and that they must agree that the work will be carried out by a competent professional an authorised repairer. Not one of their cheapskate once. Also, you will want them to agree to provide you with a courtesy car. Also have you incurred any expenses associated with this? Travel, car hire, cost of inspections –?? Have you told us the name of the finance company? My site team colleague is correct that if they cause any trouble then you should see them as co-defendants. You can be certain that they will put their hands up. It will go to court. You would sue them for the cost of the work. You would recover your costs of the installation plus your court costs. I don't think you will be able to sue for the rejection of the vehicle on the basis of what you tell us in terms of having not asserted your rights. However you will be able to recover the cost of all the works – making good everything so that the car is in the condition that it would have been in had the replacement windscreen been properly fitted. I wonder who fitted the replacement windscreen? I think I would be out to sue them as well. Post the draft of your letter to the dealership and also to the finance company here so that we can have a look before you send it off. Incidentally to answer your question about what should you do immediately,  I would suggest that you send the letter tomorrow. Wait until the end of the week. If they don't respond or if they respond negatively, then write to them immediately and tell them that you are not prepared to do without the vehicle. As they have failed to respond to your putting work in hand and you will be approaching them for the costs of all the repairs and if they cause you any difficulty in you will simply sue them. A bill of about £4000 is easy. It puts you within the small claims track so there is no risk of costs even if you lose – which is most unlikely on the basis of what you say
    • Thanks I have been reading quite a few this one got me as it did say they have instructed them to take legal action but thanks again your a legend 
    • Yes we will be emailing them. We have kept a log of all conversations with everyone involved and backed up conversations with emails 👍
    • 'they' dont send court letters. only a sheriffs court can do that if the debt OWNER is brave enough to request they raise a court claim......... unlike E&W the scottish legal system is far more geared toward empowering the consumer and always put claimants to strict 1000% proof they are the legal owner of a debt, are legally due payment and hold the all the correct enforceable paperwork. just read a few Nolan SPC threads... dx  
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Clamping to be outlawed on private land


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This was on the Today programme this morning too. An interview between a representative of the parking trade body and a chap from the RAC Foundation. TBH it sounded like a reasonable discussion. If you look for it on iPlayer it was on just before Thought for the Day, around 7.45. So about 1h 45m in.

http://www.bbc.co.uk/iplayer/episode/b00tc6mj/Today_17_08_2010/

 

Interesting, BPA chap accepts that the issuing of tickets is virtually unenforceable so in exchange

for the ban on clamping he wants the registered keeper to be responsible for tickets issued on private land.

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Responsible for what? What BPA bloke wants is an complete rewriting of contract law, or the power of fining to be granted to private companies. RK liability for whatever, is way down on what he really wants on his Christmas list!

 

Btw, have a look at this! http://newsarse.com/2010/08/17/clampers-forced-to-return-to-previous-lives-of-kidnap-and-extortion/

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I'm afraid that I disagree with you on this point. The PPC model for the "management" of private car parks was devised by the PPC's themselves - not landowners. It is the PPC's who stand to gain most from it and it is they who continue to "sell" the idea of the reasonable (though small) rake off to the landowners who have to do absolutely nothing to get it whilst their PPC "contractor" makes a comparative fortune.

 

Had we been commenting on a recent phenomenon I would agree but this has been going on for years yet land owners have allowed it to escalate without making any attempt to curb their agents. I stand by what I said. The land owners are at the very least as guilty of bad practices as are their agents

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Had we been commenting on a recent phenomenon I would agree but this has been going on for years yet land owners have allowed it to escalate without making any attempt to curb their agents. I stand by what I said. The land owners are at the very least as guilty of bad practices as are their agents

I entirely agree. However, what you said originally was that the landowners had unleashed the PPC's when this was simply not the case. Landowners have, largely unwittingly and almost certainly naively, provided PPC's with the means to expand and make a lot of money but the drive has always come from the PPC's. Although landowners may have to bear a proportion of the moral responsibility for the situation we find ourselves in the fact remains that they have been exploited as much as the motoring public have by the PPC machine.

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I entirely agree. However, what you said originally was that the landowners had unleashed the PPC's when this was simply not the case. Landowners have, largely unwittingly and almost certainly naively, provided PPC's with the means to expand and make a lot of money but the drive has always come from the PPC's. Although landowners may have to bear a proportion of the moral responsibility for the situation we find ourselves in the fact remains that they have been exploited as much as the motoring public have by the PPC machine.

 

Land owners discovered very early on what was going on & did little or nothing to curb the PPC's To stop these practices has always been in the hands of land owners & they did nothing. You can take a horse to water but you can't make it drink

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This is a chicken and egg scenario. It remains the PPCs as the driving force, the enabler if you will.

 

The fact that landowners, being offered the ability to have on-site security and management at no cost to them is attractive. I would doubt whether any wewre advised that 'we will issue trumped up tickets and pursue drivers on your land whether they transgressed or not'. If this was the case, I would agree with you they were complicit - but I doubt this happened. I am also sure that once they realised what was happening, the responsible ones arranged a break in the contract at the earliest opportunity, or turn a blind eye, to these outsourced 'experts'.

 

The PPCs are the problem of the first instance. the landowners are secondary.

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This is a chicken and egg scenario. It remains the PPCs as the driving force, the enabler if you will.

 

The fact that landowners, being offered the ability to have on-site security and management at no cost to them is attractive. I would doubt whether any wewre advised that 'we will issue trumped up tickets and pursue drivers on your land whether they transgressed or not'. If this was the case, I would agree with you they were complicit - but I doubt this happened. I am also sure that once they realised what was happening, the responsible ones arranged a break in the contract at the earliest opportunity, or turn a blind eye, to these outsourced 'experts'.

 

The PPCs are the problem of the first instance. the landowners are secondary.

 

Fortunately they law doesn't agree with you. An employer of a firm has a duty to ensure said firm is acting lawfully & failure to do so makes them at least equally liable AND they should have ensured their agreement included an undertaking that they act lawfully then monitored it

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Oh please! Who says they weren't? The driver? And can they be trusted not to lie, in the same way you believe that the PPC will? The law agrees with whoever presents the best case. and it most certainly has nothing to do whetehr it agrees with me or not. Following your logic, the law would work against individuals where (say) a window cleaner fell from the upper floor windows becasue they had deficient safety equipment, but the householder is liable? Perhaps, if it was the householders equipment, but not if it was the window cleaner's own.

 

I thnik you're attempting to blame anyone connected with PPCs in the hope to discredit them. It's not bothered McDonalds and I've yet to hear of them ending their contracts with a PPC. Perhaps you should be warning them of their imminent doom?

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Do you really think you can employ an agent & have no responsibility for their actions. Its called vicarious liability & owner occupiers are liable even if they never visit. I can't discuss with someone who has no conception of how the law works. Even trespassers can sue an owner/occupier

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Anyone can sue anyone they like. However the prospect of success is not assured. Do remember this in future. As for not understanding vicarious liablity... you seem to think of it as an absolute. It most certainly isn't. Additionally, if a third party does something reckless. the first party can not only indemnify themselves (should they wish) but pursue them for aby negligence they were ewxosed to. I just love your naivety in this matter.

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Though some have tried no one can indemnify themselves against a 3rd party for the unlawful or illegal acts of their agent. As for suing their own agents for an unlawful act against a 3rd party forget it they can't run with the hare & the hounds.

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Of course they can, you just might not be aware of it. If their 'agent' is seen to have been acting illegally and/or defrauding them, they can indeed pursue this. As for losses incurred by their customers, I agree they'll not be interested in this, but there's no level playing field. Whoever has the most money, will get the representation they deserve.

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Landowners are the Principals, they own the land, they carry the can.

they have had a LONG time to realise what is going on. they can always cancel the contract with the PPC.

the tail does not wag the dog.

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Employer? Perhaps you should refine your definition. A PPC may be employed by a landowner, but probably will not be the Employer of thew staff undertaking the work. As such, we will have valid responses that Health & Safety can be impacted and parking control is required, as an absence to provide it will be seen as an abrogation of their duties and untenable. (A case of dammed if they do and dammed if they don't). So, with the ability to argue either way, they're on pretty safe ground - something you fail to appreciate. Further, the number of court cases (from aggrieved motorists) would be considerably higher, but they're not. So this means we all treat PPCs with the contempt they deserve, or folk are paying up. You decide.

 

In yesterday's London Evenening Standard is a story of a person parking their car and being clamped when visiting a mosque. He sayed IN his car for 36 hours as the tickets/invoiuces value exceeded £3k. In the end, they removed it for £100. Which makes me wonder why the motorist saw this as a 'victory'. £100 to park?

 

Then there's the PPC firm in Worcester that has 5 of its staff charged with blackmail... you'll note the landowner wasn't charged. Perhaps you should enquire why?

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Well... from the other point of view... I live opposite a school. When someone decides to park their car on my drive there is nothing I can do about it. Even worse, I can't even sit outside my own drive and wait, as I would be blocking the road... I am supposed to go and find something else to do, and come back later.

 

It would be rather nice if there were some law against someone being able to do that, at the moment there is absolutely nothing, the person who is stopping me from getting into my own house has committed no offence - though apparently, if I block them in, to try and get into my own house, it is illegal as I should have notices displayed on my house saying I will do that. So, the law currently says that I need to display a notice to say I fancy using my own drive, and will attempt to use it even if you leave your car on it?

 

Forums like this have done a lot of good, in that many people have not been ripped off by the private car parking companies - but the other side of it is that a small minority of people now know that they can use private land as they want, that they can use blue badge spaces on private land as they like, etc - and it is not just private parking companies who want to have something changed.

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Just noticed on the BBC website that this change is to be enacted NEXT year! How half-assed is that? It could be achieved virtually overnight by the courts grating clamping as extortion (as they did up here), and the number of cases fell dramatically due to the High Court ruling being used as a precedent. From memory, only 3 further claming cases went to court and all stopped in 1992.

 

Why this period if doing nothing until 2011 seems to lack any finesse!

There is English case law that allows the practice that has to be overcome. AIUI they are planning to put the necessary legislation to overrule the case law for this in a bill going through the house in November.

 

With regard to the extortion, I beleive the grounds for ruling extortion are different under Scottish Law.

 

While the delay is regrettable I would prefer the government to get things right and put the necessary legislation in place and then hammer the b******ds

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This does not constitute legal advice and is not represented as a substitute for legal advice from an appropriately qualified person or firm.

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One thing that has to be sorted out is the way the government are saying that landowners/PPCs will be able to "penalise" motorists for breaking parking rules on private land. That goes against hundreds of years of civil law which states that one private citizen is not allowed to punish another private citizen.

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I think it's just rhetoric to appease the 'landowners have a right to protect their land' brigade.

 

Clamping will be banned, ticketing will remain unenforceable.

 

It's looking good. Very good.

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