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    • With regards to the letter of rejection, I found a template on line and used that. Please do let me know if anything needs changing.  Thanks
    • Morning, So the finance company is Warrenties2000. I have just sent a copy of the rejection letter to them too. So now they have it as of today, and the Big Motoring World have it as of yesterday. We still have 2 days left out of the first 14 days. The report is not a report, it's an email thread which the mechanic forwarded on to us. it shows that he did send the email to Warranties2000, their reply, and then his reply to them. This is the email that Warrenties2000 have said they've not received. BMW said the diagnostic test usually costs £100 but they have offered to pay £70 of it as a good will gesture. We have told them over the phone that we're not paying any of it. We are 8 miles away from the dealership. We have had 8 days of use of the car and on the 9th day it went to the garage. The garage found the faulty battery and faulty gearbox about half an hour after we dropped the car off.  I've just messaged my husband to tell me who we got the finance from as I don't know. He handled everything with the car.  The extended warranty was £1800 over three years and that was with Nissan I think. My husband contacted the Nissan warranty people yesterday and he said they're raising a complaint on our behalf. I will check with my husband to see if he has cancelled the warranty, I'm sure he has but I will check. So update from yesterday. My husband has cancelled his car insurance as of Friday as the car is undrivable anyway. I'm going to the car today to get our other bits out if the boot.  I have enclosed the details you have all asked for. Thank you so so so so much.   Garage report.docx @ Car return none identify letter.docx
    • Only had a conversation with the duty manager when I complained.  They were fully booked the night we arrived but offered the room next door for the following night! The hotel is called Widbrook Grange, Bradstock on Avon. I will upload the photos shortly.
    • but there's 'perhaps not entirely forthcoming .. and then theres lying through their teeth - like sunak and farage Vote us in this time and we'll do what we promised to do years ago and not only didn't, but blocked others from doing it .. and did largely the opposite.   I certainly wouldn't bundle a serial killer with someone not paying for a loaf of bread to feed their children eh? I have long voted for those I believe to be least worse - it has been difficult at times - but placing the poops (tory or deform) at the far  backend of my choices currently is not even an effort.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Court claim for bump


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We have now received an allocation questionnaire from the court for Small Claims Track.

At first glance the form appears to be straighforward and I will come back with some questions later.

On the notice it refers to a defence being filed and states £ 35.00 to be paid by claimant if they file their AQ.

Is the my friend as defendant liable to any court fees throughout the process?.

 

Only if he looses.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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Based on the case so far is it a good thing to be at AQ at this stage.

It means no judgment yet but also is giving the claimant time to submit missing documents.

The dispute is against costs of repair to damaged car and whether these are reasonable.

If the claimant proves repair costs and my friend then accepts as reasonable, he loses.

Will there be additional court fees and claimants solicitors fees to pay above that stated on the original claim form ?.

What happens if the claimant can only provide documents for part of their repair costs and these are accepted.

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Based on the case so far is it a good thing to be at AQ at this stage.

It means no judgment yet but also is giving the claimant time to submit missing documents.

The dispute is against costs of repair to damaged car and whether these are reasonable.

If the claimant proves repair costs and my friend then accepts as reasonable, he loses.

Will there be additional court fees and claimants solicitors fees to pay above that stated on the original claim form ?.

What happens if the claimant can only provide documents for part of their repair costs and these are accepted.

 

I would of though in addition to the costs of repair, that part of the defense is disputing the damage outright because of the time delay in making a claim. As I have said previously, anything could have happened to the claimant's car since the incident involving your friend.... he may of reversed into something for example. From your info, my view is that the TP is trying to pull a fast one. In any event, he has not provided any opportunity to resolve the matter without going to court first which will be frowned upon signifitantly. You havn't actually clarified whether the solicitor is actually handling the claim. If he isn't mentioned on the court papaers as doing so, then his costs cannot be included. Going on all your info, I can't see that your friend will have anything to worry about as long as he maintains that he was unaware of the damage and that he deffinately has had no correspondence from the TP prior to the court papers.

 

Please Note

 

 

The advice I offer will be based on the information given by the person needing it. All my advice is based on my experiences and knowledge gained in working in the motor and passenger transport industries in various capacities. Although my advice will always be sincere, it should be used as guidence only.

I would always urge to seek professional advice for clarification prior to taking any action.

 

Please click my reputation button at the bottom of my profile window on the left if you found my advice useful.

 

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The purpose of the allocation questionnaire is to allow a judge to decide which track to allocate the claim to, small claims, fast track, or multi track.

********************************************

Nothing in this post constitutes "advice" which I may not, in any event, be qualified to provide.

The only interpretation permitted on this post (or any others I may have made) is that this is what I would personally consider doing in the circumstances discussed. Each and every reader of this post or any other I may have made must take responsibility for forming their own view and making their own decision.

I receive an unwieldy number of private messages. I am happy to respond to messages posted on open forum but am unable to respond to private messages, seeking advice, when the substance of that message should properly be on the open forum.

Many thanks for your assistance and understanding on this.

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There is a solicitor for the claimant, named on the claim form with their costs.

I can confirm that as part of defence, damage was disputed including time delay.

 

There is now a further complication in that my friend is in the Armed Forces.

He is to go on exercise next few weeks in preparation for overseas assignment and due to its nature will not be allowed time-off from the exercise.

This will of course be entered within the N149 but how will the court view this.

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I'd be very surprised if the court do not have procedures in place to deal with a claimant/defendant being a member of the armed forces.

 

If a court claim went ahead with the defendant being unable to attend because he was doing a 6month stint in Afganistan, just think of the political stink that would raise when he finds he has a CCJ against him while he was fighting for his country!!

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Good point crem - I think that will ease my friend's mind.

We are now going through the AQ and have until 24 Sept to submit.

Do we get copy of claimant's AQ once they file.

Also what happens if the claimant does not proceed further.

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  • 2 weeks later...

The AQ will be sent tomorrow 22 Sept in time for it to be at the court as requested by 24 Sept.

A note has also been added explaining my friend is in the armed forces and is soon to go on exercise, making leave very difficult to obtain in the short term.

 

A letter from the TP solicitors was received the other day which confirms receipt of defence and states:

 

"Whilst we take on board the comments you have made,we strongly suggest that you take correct and proper legal advice on this matter.

Your insurance company should already be in possession of the documentation to which you refer and they will be in a position to discuss this with you.

Furthermore,they will be able to appoint a solicitor to act on your behalf throughout this matter.

I trust that you will make arrangements to get in touch with them straightaway."

 

Has anyone any thoughts on this.

 

 

"

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Royal Mail Tracker confirms letter with AQ delivered today.

My friend is in contact with his previous insurers to see if they have any documents.

He has no continuing insurance as he no longer has a car.

Any thoughts on the solicitors letter.

Are they not under CPR obliged to send documents direct to my friend.

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Are they not under CPR obliged to send documents direct to my friend.

 

I believe so. I had a recent court case against a couple for rent arrears, and, as it involved 2 people I had to send copies of everything I was submitting to court to EACH OF THEM INDIVIDUALLY, even though they lived the same address!

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Your friend has been served directly as his insurers have not nominated solicitors to accept service and so the Claimant's solicitors have no choice.

 

The Claimant's solicitors are telling your friend to contact his insurers or obtain legal advice as they are giving him a chance to get things sorted out and solicitors are more likely to be reasonable in dealing with the claim.

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Is it possible that their case is weak and that they are concerned with the defence submitted.

Using insurers are they looking for an easy option where insurers would just pay out.

This way they would probably not need to justify their claim.

If we stick to our defence then is it likely this would become hard work for them.

The dispute is simply on the grounds of repair costs being proved reasonable and time taken to submit.

Why are they not sending documents to verify their claim.

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