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MrsR's Mum v HSBC


MrsR
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After weeks of telling my mum about this site etc, she's finally decided to do something about her charges - spurred on by the fact HSBC are closing her local branch and the next nearest branch to her and have decided to open a "merged" branch in the middle of a business park/industrial estate :lol:

 

Anyway, as she's a bit of a technophobe, I said I sort out the letters and stuff for her - hence I'm starting a thread for her!

 

She dug out her bank statements (she thought she had them all) but some where missing, so we did a DPA/SAR letter and she took it into her branch yesterday along with £10 fee (which I made sure she got a receipt for).

 

After reading other threads where people have said they get a truck load of paper and suddenly become unpopular with their postie, it's a good job she lives in a rural location as her postie has a van :-)

 

Will keep you posted and she has said she'll be making a donation when she gets her money back!

MrsR

 

Us & Halifax

07.07.06 - Prelim ltr sent claiming £2364; 10.07.06 - Acknowledgement; 15.07.06 - Offer of £310 (don't think so!); 21.07.06 - LBA sent claiming £2481; 12.08.06 - Increased offer of £926 (still don't think so!); 31.08.06 - Lodged Claim at local court £2598 + interest + costs; 07.09.06 - Notice of Issue deemed served 09.09.06;

 

Husband & Halifax Visa

20.07.06 - Prelim ltr sent claiming £650; 11.08.06 - Reply refusing to refund any charges; 15.08.06 - LBA sent; 26.08.06 - Reply saying dealing with complaint!; 31.08.06 - Lodged Claim at local court £650 + interest + costs; 06.09.06 - Offer of £250 (bit late!); 07.09.06 - Notice of Issue deemed served 09.09.06;

 

Mum & HSBC

31.08.06 - Data Protection Act letter hand delivered to branch;

 

Amex & GE Capital - we're gonna getcha :D

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