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    • when mediation call they will ask the same 3 questions that are in their email you had to accept it going forward. simply state 'i do not have enough information from the claimant to make an informed decision upon mediation so i refuse. end of problem.  
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    • Which Court have you received the claim from ? Civil National Business CEntre Name of the Claimant ? Lowell Portfolio i Ltd How many defendant's  joint or self ? Self   Date of issue –  15 Feb 2024 Particulars of Claim What is the claim for – the reason they have issued the claim?  The claim is for the sum of £922 due by the Defendant under and agreement regulated by the Consumer Credit Act 1974 for a Capital One account with an account reference of [number with 16 digits] The Defendant failed to maintain contractual payments required by the agreement and a Default Notice was served under s.87(1) of the Consumer Credit ACt 1974 which has not been complied with. The debt was legally assigned to the claimant on 16-06-23, notice of which has been given to the defendant. The claim includes statutory interest under S.69 of the County Courts Act 1984 at a rate of 8% per annum from the date of assignment to the date of the issue of these proceedings in the sum of £49.15 The Claimant claims the sum of £972 What is the total value of the claim? £1112 Have you received prior notice of a claim being issued pursuant to paragraph 3 of the PAPDC (Pre Action Protocol) ? I dont know the details of the PAPDC to know if it was pursuant to paragraph 3, but I did receive a Letter of Claim with a questionaire/form to fill. Have you changed your address since the time at which the debt referred to in the claim was allegedly incurred? No Is the claim for - a Bank Account (Overdraft) or credit card or loan or catalogue or mobile phone account? Credit Card When did you enter into the original agreement before or after April 2007 ? no Do you recall how you entered into the agreement...On line /In branch/By post ? Online Is the debt showing on your credit reference files (Experian/Equifax /Etc...) ? Yes Has the claim been issued by the original creditor or was the account assigned and it is the Debt purchaser who has issued the claim. Assigned/purchaser Were you aware the account had been assigned – did you receive a Notice of Assignment? I was aware, I'm not certain I received a 'Notice of Assignment' from Capital One but may have been informed the account had been sold without such a title on the letter? Did you receive a Default Notice from the original creditor? Yes Have you been receiving statutory notices headed “Notice of Sums in Arrears”  or " Notice of Arrears "– at least once a year ? Not since the debt purchase, and not from Capital One. Why did you cease payments? I can't remember - it was the tail end of the pandemic and I may not have had enough income to keep up payments - I am self-employed and work in the event industry - at that time. I also had a bank account that didn't allow direct debits and may have just forgotten payments and became annoyed at fines for late payments. What was the date of your last payment? Appears to be 20/4/2022 Was there a dispute with the original creditor that remains unresolved? No Did you communicate any financial problems to the original creditor and make any attempt to enter into a debt management plan? No Here is my Defence: Defence - 1. The Defendant contends that the particulars of claim are vague and generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. I have in the past had an agreement with Capital One but do not recognise this specific account number or recollect any outstanding debt and have therefore requested clarification by way of a CPR 31.14 and section 78 request.. 3. Paragraph 2 is denied. I am unaware of having been served with a Default Notice pursuant to the Consumer Credit Act 1974. 4. Paragraph 3 is denied. I am unaware of any legal assignment or Notice of Assignment pursuant to the Law and Property Act 1925 Section 136(1) 5. The Defendant has sent a request by way of a section 78 pursuant to the Consumer Credit Act 1974, for a copy of the agreement, the Claimant has yet to comply and remains in default of said request. 6. A further request has been made via CPR 31.14 to the Claimants solicitor, requesting disclosure of documents on which the Claimant is basing their claim. The Claimant has not complied and to date nothing has been received. 7. It is therefore not accepted with regards to the Defendant owing any monies to the Claimant and the Claimant is put to strict proof to: a) show how the Defendant has entered into an agreement and; b) show how the Claimant has reached the amount claimed for and; c) show the nature of the breach and evidence by way of a Default Notice pursuant to sec 88 CCA1974 d) show how the Claimant has the legal right, either under statute or equity to issue a claim 8. As per Civil Procedure 16.5 it is expected that the claimants prove the allegation that the money is owed 9. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of section 136 of the Law of Property Act and section 82A of the Consumer Credit Act 1974 10. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief. .................. Please note that I had to write a defence quite quickly as I hit the deadline. At the time of writing the defence, I hadn't been able to find correspondence from Capital One, but had since found default letter etc. I submitted CCA request and CPR 31.14. However, I didn't get any proof of postage or use registered post for the CPR (an oversight) but did with the CCA request. I received a pack which included a letter from Overdales, going over the defence I'd filed, as well as letters of Lowells and reprints of letters from Capital One. But I have no idea if this pack is in response to the CCA request or the CPR ! I would have expected two separate responses ... although I do know they are both the same company. Looking over the pack today, and looking through old emails .. I find some discrepancies in the Capital One default letters (notice of default and Claim of default). They are both dated *before* an email I have stating that a default can be avoided. The one single page of agreement sent (so not the full agreement) has a 16 digit number at the top in small print, next to 'Capital One' which corresponds to a number called 'PURN' printed at the top of each of the 10 pages of ins and outs of the account (they're not official statements, but a list of monthly goings) yet no mention anywhere on either of the account number. I cant really scan them at the moment - I can later tomorrow, but that will be after the mediation call I'm sure. I guess I may be on my own for this mediation ... I am not certain the CCA request has been satisfied .. or if the CPR has been . And then I appear to have evidence that the Default notices provided are fabricated ? Yet, I do have (elsewhere ... not at home) Default letters from Capital One I can check ..
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Mikey25 v HSBC


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Can somebody help me please?

 

I still can not find the LBA that has been referred to in this thread. I have just searched all through the 'fullSAR for ppi' thread and have found nothing.

 

HSBC have ignored the 3 letters I have sent them asking for a refund of PPI + interest. What should I do?

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  • 4 weeks later...

I have been trying to get PPI refunded back from HSBC for a year now. FOS were useless and its ended up at court.

 

It not unusual for HSBC to be difficult.......

HSBC - Pre Lim sent 12-12-06, LBA sent 27-12-06, reissued 5-1-07. Part offer rejected 17-1-07, MCOL 19-1-07, AQ - 21-2-07. Settled

Nationwide - S.A.R. sent 13-12-06, Pre lim sent 5-1-07, LBA sent 19-1-07, MCOL 2-2-07, WON 22-2-07.

Capital One - S.A.R. sent 13-12-06, Pre lim sent 17-1-07, LBA sent. Settled

MBNA - S.A.R. sent 13-12-06, Offer rejected 19-1-07, Pre Lim 19-1-07, LBA sent, Setteled 21-2-07.

MBNA Loan PPI - Pre lim sent 19-2-10, Settled.

MBNA CC PPI - Pre lim sent 19-2-10, WON 2-7-10.

HSBC PPI - Pre lim sent 19-2-10, with Court

EGG PPI - Pre lim sent 19-2-10, FOS upheld 3-7-10

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  • 1 month later...

After 2 or 3 fob off letters telling me that they were still investigating my claim I have finally received a letter from HSBC telling me that they disagree with my claim that I was not told about the PPI due to the fact that I would have signed a credit agreement which included a clause about PPI.

 

This would be the same credit agreement that I have been asking them for for almost 2 years that they can't find. What is my next step?

 

Thanks

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HSBC - Pre Lim sent 12-12-06, LBA sent 27-12-06, reissued 5-1-07. Part offer rejected 17-1-07, MCOL 19-1-07, AQ - 21-2-07. Settled

Nationwide - S.A.R. sent 13-12-06, Pre lim sent 5-1-07, LBA sent 19-1-07, MCOL 2-2-07, WON 22-2-07.

Capital One - S.A.R. sent 13-12-06, Pre lim sent 17-1-07, LBA sent. Settled

MBNA - S.A.R. sent 13-12-06, Offer rejected 19-1-07, Pre Lim 19-1-07, LBA sent, Setteled 21-2-07.

MBNA Loan PPI - Pre lim sent 19-2-10, Settled.

MBNA CC PPI - Pre lim sent 19-2-10, WON 2-7-10.

HSBC PPI - Pre lim sent 19-2-10, with Court

EGG PPI - Pre lim sent 19-2-10, FOS upheld 3-7-10

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I hope not. The only difference I can see with mine is that it wasn't taken out until April 2002. Could somebody advise me what to do next? I'm guessing I have to send a letter to the FOS but could somebody point me in the direction of what I need to send them.

 

Thanks

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they will try and get out of it citing the limitations act and the 6 year rule.

HSBC - Pre Lim sent 12-12-06, LBA sent 27-12-06, reissued 5-1-07. Part offer rejected 17-1-07, MCOL 19-1-07, AQ - 21-2-07. Settled

Nationwide - S.A.R. sent 13-12-06, Pre lim sent 5-1-07, LBA sent 19-1-07, MCOL 2-2-07, WON 22-2-07.

Capital One - S.A.R. sent 13-12-06, Pre lim sent 17-1-07, LBA sent. Settled

MBNA - S.A.R. sent 13-12-06, Offer rejected 19-1-07, Pre Lim 19-1-07, LBA sent, Setteled 21-2-07.

MBNA Loan PPI - Pre lim sent 19-2-10, Settled.

MBNA CC PPI - Pre lim sent 19-2-10, WON 2-7-10.

HSBC PPI - Pre lim sent 19-2-10, with Court

EGG PPI - Pre lim sent 19-2-10, FOS upheld 3-7-10

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Mikey,

 

As I see it you now have two choices.

 

1) Keep banging your head against a brick wall and fighting the toss with HSBC.

2) Refer your case to the FOS and let them worry about arguing or fighting with HSBC.

 

I realise there is a very long waiting list to have your case looked at by an adjudicator at the FOS, but it costs you nothing and HSBC may well cave in when they find out you will not be fobbed off.

 

Entirely your choice.

 

DJ

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  • 2 weeks later...

Mikey,

 

The web addres for the ombudsman service is www.financial-ombudsman.org.uk

 

Not sure what the latest guidelines suggest, but you certainly used to be able to ring them up and they would start completing the forms for you and them forward them to be signed. These would then be returned with all related documentation.

 

One thing I would suggest though is to keep copies of the documents as the FOS have been known to lose them.

 

Good luck

 

DJ

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HSBC are arses- I have had a reply from them ADMITTING that they have mis-sold PPI but only offering the base PPI plus 8% - just one of the early £60ish PPI payments from 2005 adds up to more than they have offered by the time you put compound on it.

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  • 2 months later...

Hi everyone,

 

My PPI claim is now with the ombudsman but I have heard that this can be a long drawn out process. Do you think that it is worth me writing to HSBC again directly after the recent events with them admitting to having mis-sold to a lot of people? In my case they initially denied any wrong doing.

 

What do you think?

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Hi

 

I think if you referred your case to the fos then you'll need to wait for them to investigate. If you write to HSBC they'll probably just come back and say they are dealing with fos on this.

 

Unfortunately fos can be a very long wait.

 

ims

 

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  • 2 weeks later...

Quick update on this.

 

After receiving my full and final decision from HSBC around 3 months ago I filled out all the relevant forms and sent the claim on to the FOS. After hearing nothing for several weeks I have now received a letter back from the FOS along with all the paperwork I sent them telling me that I can only apply to them after I have received a full and final decision from HSBC.

 

Clearly the FOS didn't even bother to read the forms as if they had done so they would have seen that HSBC had already denied my claim.

 

My question now, is that as the FOS have returned everything to me without acting on it, can I now go back to HSBC and ask them to look into my claim again as their full and final decision was provided before the banks accepted liability.

 

What do you all think?

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Hi Mikey

 

An opportunity has presented itself to get this over and done with relatively quickly. Forget fos now and sue in the small claims court.

 

Claim each ppi payment plus contractual interest compounded to the date of the claim and then + 8% simple from claim date to settlement date if it geets into court.

 

Looking at the figures you worked out near the start of your thread, I think you are diddling yourself out of money as you appear to have only claimed simple 8% interest.

 

ims

 

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Somebody worked out these figures for me a while back which included the compound interest etc as far as I know. I'd be grateful if you could tell me if this doesn't look correct so that I can try and figure out how to recalculate it.

 

 

Mikey,

 

By my calculations and in line with FOS calculations, your claim should be:

Total cost of PPI: £814.12

8% simple interest on monthly repayments: £392.12

8% on difference: £315.12

 

Total claim = £1,521.36

 

Now go get your money back.

 

DJ

 

So you don't think I should write to HSBC again? How would I go about taking this to small claims court?

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Hi mikey

 

I'm out at work this afternoon and evening but if nobody else fills you in (so to speak) I'll update the thread over the weekend with recommendations

 

regards

 

ims

 

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Hi mikey

 

I've attached a spreadsheet that you can use to calculate your claim. Go through your card statements and enter each ppi payment in the sheet. You only need to enter list data in columns A (Date of Payment), B (Nature of Payment i.e. PPI Premium) and C (Amount of Payment). Enter the interest rate for your card in the blue section at the top together with your personal details. The interest rate for your card should be shown on the statements.

 

As HSBC have given their final decision and fos have sent the case back to you, I would send your Schedule of Claim (The Spreadsheet) to HSBC together with a 14 day letter before action and then if they don't pay up, sue them

 

ims

 

CompoundInt.xls

 

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Hi,

 

Thanks for that. The problem that I have got is that I dont have all of my statements. I have some that they sent me with my SAR but they didn't send me any that were more than 6 years old. I was told that I could work out an average of the ones that I had and then add on any before 6 years based on the average.

 

If you look at the first page of this thread you will see how the original figure of £1521.36 was calculated.

 

To be honest I am a bit lost with the spreadsheet as I don't really understand how to work out the compound interest etc. Does that figure sound wrong to you?

Edited by mikey25
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Ok, I have just been playing about with that spreadsheet you sent me and if what I have worked out is correct then the total compound interest alone is £1384.99 + the cost of the PPI which is £814.12 = a total claim of £2199.11. Does that sound right? Do I also need to add 8% interest on to that or is that already accounted for?

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