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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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Help please - Ive fallen at the 1st hurdle lol


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OK at the end of May I phoned 08457 203040 and requested the last 6 years of statements (may 2000 to may 2006). The girl i spoke to seemed to actually be very helpful. She advised that there would be a £5 charge for this which i knew already. She then asked me if the statements were required with a view to claiming back bank charges. I replied "yes" and she then informed me that instead of oredering 6 years of statements, she could simply arrange for a letter to be sent out to me which would detail all my charges over the last 6 years and that this would be free of charge. 'Fantastic' i thought and asked for this to be done.

I waited appx 3 weeks and i finally received a letter from halifax dated 13/06/06.

The letter said...

"I refer to the above numbered account and your recent request for a list of all charges relating to your account over the last six years.

For this information please refer to your statements...."

Back to square1 - 3 weeks wasted!

I phoned hbos and the gentleman i spoke to apologised and said "thats not good enough" and offered to send me the 6 years statements free of charge.

 

From that day to this i have received...

A brown A4 envelope containg the first 3years 2months of the 6 years requested.

Phoned back to complain and then received

Another A4 envelope containing the last 16 months of the 6 year period.

Phoned back to complain and then received

8 x standard white envelopes containing an exact duplicate copy of the 16 months i had received the week before.

Phoned back to complain and received

A4 envelope with part of the missing period required plus an overlap (duplicate) of the 1st period.

 

Basically i am still missing a period of 5 months from the 6 year period and i have repeatedly requested for it to be 'chased up' and all i ever get told is "all i can do is put the order through to the business centre again"

or

"the requested has been actioned and your statements have been sent 1st class and will receive them in the next couple of days"

Of course I dont and i phone back to be told that they havent actually been sent out yet because the business centre havent actioned your request yet!

WTF!!!

I am going round in circles here and its driving me crazy!

It has been over 3 months now and I still havent received a full set of statements!

 

Can anyone advise me on what to do next or how best to deal with this?

 

Thanks for taking the time to read my post - rant over now LOL

 

TD

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Hi can sympathise with all the delaying tactics - though thankfully ours wasnt quite this bad. The charge was taken from our account on 27th June - took us til 25th August to get the statements.

Several phone calls to telephone banking and visits to our branch til finally I was invited upstairs and actually got to see the screen with all our calls logged!

Someone had finally noted our request as 13th August! - when i asked how come they took the £5 charge in June they couldnt even give me an answer.

If you can get in to your branch and get to see your account screen you can at least see evidence that they are dealing with it. When I finally go to see ours it said 'statements sent 22nd August'.

 

Hope you get your missing statements soon - the thing I like about this website is that you can always see people just ahead of you in the process so you know whats coming & it really does give you hope!

 

good luck!!

Morris v Halifax

Data Protection Act letter sent 20/6

Charge deducted from account 27/6

6 yrs statements received 25/8

Prelim sent 30/8 (£1014 charges + £156.11 interest).

Std reply & complaints leaflet received 5/9

Offer received £70 9/9

LBA sent 12/9

No reply to LBA - MCOL requested 26/9

Offer received 26/9 - £218.

MCOL issued 26/9, acknowledged 29/9

Offer 29/9 - full amount ex. o/draft interest

Accepted as partial

Credited to account 12/10

AQ sent for rest

Morris1 v Barclaycard

Prelim letter sent 31/8 (£60 charges + interest).

Standard reply 9/9

Offer 12/9 - full amount!! :smile:

Morris 2 v Barclaycard (Mrsbass!):

Data Protection Act letter sent 7/9

Standard reply received 19/9 inc statements 5/04 to date and microfiche bilge.

Prelim 20/9 £100+interest actual, +same estimated.

LBA 3/10

Partial offer £48 6/10

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Hi when i received statements for only one of the 2 accounts i had asked for i phoned Tim Boothroyd on 01422 332991 (his name was on the bottom of a letter i had received) he said he would get the missing statements to me and to my supprise i received them the next day by recorded delivery- so try that & good luck

:-| mosessupposes

 

 

Halifax claim 1: S.A.R - (Subject Access Request) sent 07/05/06

Prelim " 30/08/06

LBA " 22/09/06

MCOL " 11/10/06

Money in account 25/10/06 Settled in full

Halifax claim 2: S.A.R - (Subject Access Request) sent 07/05.06

8 years claimed

Prelim " 30/08/06

LBA & offer

rejection " 22/09/06

MCOL " 11/10/06

6 years of claim offered 25/10/06

15/11/06 default filed

16/11/06 warrant requested

 

 

Capital 1 S.A.R - (Subject Access Request) sent 11/10/06

 

Black Horse S.A.R - (Subject Access Request) sent 17/11/06

Egg CC/Loan SAR sent 17/11/06

Haliax ERC pre-lim sent 17/11/06

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When I called the Halifax for my statements I was told they could run a report to give the figure I required right there and then. They gave me the amount I had been charged over the six year period within 30 seconds. I spoke to a customer services manager called Jules Hurl. He was very helpful.

 

My statements came in the post within the week and the figure I worked out from my statements were exactly the same as the figure he had quoted.

 

I'd phone and ask for the figure while you are waiting for the rest of your statements. At least that way you can be sending off your prelimary letter in the meantime.

Sent Data Protection Act Letter 06/06/2007

26/07/2006 Received 33 envelopes containing statements. (33 letters for a fiver .... bargain lol)

:o

27/07/2006 Sent Prelim Letter via email to halifax

10/08/2006 Received Halifax letter offering me £178.00 (goodwill gesture):rolleyes:

11/08/2006 Sent LBA letter out excepting goodwill gesture but not as final settlement. Persuing the rest in court.

01/09/2006 Taken the claim to County Court.

05/06/2006 Claim sent back by the courts... I hadn't put the court address in the top right hand corner :x Took it back to the court 06/09/2006 won't get issued until tomorrow ........... if I'm in luck!

08/09/2006 Received 2nd offer of £524.00. 09/09/2006 claim is served :D .

13/09/2006 I WON, I WON, I WON. Full monies paid back.

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turbodiesel, it seems this has happened mainly due to the fact that you've not followed the relatively strict guidelines set out here with regards to getting 6 years worth of statements. When done via the phone, you yourself have "very little to none" correspondence that will stand up if required. If you'd have sent them a letter (template available on this site) you'd have a hard copy of everything. It's unfortunate that they're delaying you somewhat. Good Luck.

Regards

 

 

S

 

 

Halifax PLC - £607 - SETTLED IN FULL

Halifax Card Services - £1142 - SETTLED IN FULL

 

MBNA Europe - £842 - SETTLED IN FULL + INTEREST!

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I'm afraid I agree with spuddy,If the proceedure aint broke don't try to fix it.Stick to the plan its like that for a reason and that is that this is how it works when it comes to Law.I did it with the data protection letter request form as stated here in FAQ's,In a week I had all my statements for the last six years Then another lot then another lot.Yes how mad what value for £10 3 lots of 149 pages,So begs the question why does it cost £39 to send just 1?.The other thing I feel is the banks can tell when your not taking advice and will probably treat you with the contempt it deserves,but if the banks detect that you know what your doing or that the advice comes from this site they probably won't,remember there are thousands of people here to back you up not just 1 and these have to be a precedent surely, especially when it gets down to the nity grity.I'm just a lay person here,stick to the plan and read lots of these threads and stick to your time schedule.Regards Nij

HALIFAX CURRENT ACCOUNT SETTLED IN FULL 9/9/06.

 

N1 form completed 05-06-07,LBA sent 14-05-07,2nd go!Prelim sent 24/04/07

 

Halifax Visa 1.Paid in full

Halifax Classic.Paid in full.

 

LBA sent 14-05-07,GMAC prelim sent 24/04/07

 

Data Protection Act for halifax mortgage 16/09/06.

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  • 2 weeks later...

Thanks for the advice people.

As mentioned above, I initially requested this info in May 2006, This was before i happened to stumble upon this fantastic and amazing well informed website, hence my excuse for not following the guidelines set out here.

Once i receive the missing 4 months statements which i have been advised by the Glasgow contact centre will be within the next 7 days (heard that before!), then please rest assured i will be following the guidelines to a tee.

But thank you for all your help and advice so far, hopefully i will get through this and end up with a result, and i will then have the experience to help others who are just starting out across this minefield :)

I will kepp ou updates.

Cheers

 

TD

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ok i just phoned 01422 332991 as suggested in post above by moses.

I spoke to a Nicola Inett - I got a much more positive response and i was advised i would get my missing statements within 3 days (exc sunday).

I explained i had been told this so many times already from advisors at the call centre.

"Well were not the call centre" were her exact words :)

Fingers crossed !

 

TD

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how's it going have you had any joy? or statements even!

:-| mosessupposes

 

 

Halifax claim 1: S.A.R - (Subject Access Request) sent 07/05/06

Prelim " 30/08/06

LBA " 22/09/06

MCOL " 11/10/06

Money in account 25/10/06 Settled in full

Halifax claim 2: S.A.R - (Subject Access Request) sent 07/05.06

8 years claimed

Prelim " 30/08/06

LBA & offer

rejection " 22/09/06

MCOL " 11/10/06

6 years of claim offered 25/10/06

15/11/06 default filed

16/11/06 warrant requested

 

 

Capital 1 S.A.R - (Subject Access Request) sent 11/10/06

 

Black Horse S.A.R - (Subject Access Request) sent 17/11/06

Egg CC/Loan SAR sent 17/11/06

Haliax ERC pre-lim sent 17/11/06

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  • 2 weeks later...

Hooray, today i finally received the 'missing' statements, although they are not in the usual format of statements sent periodically via the post, but more a computer printout with alot of other mumbo jumbo data alongside.

I cant believe its taken a few days short of 4 months to receive the statements i requested!!

Anyways, now onto stage 2, calculating the total amount i am claiming and preparing my preliminary letter.

By the way, where do i send this letter to? Should it be addressed to my local branch or to head office or to a specific dept within HBOS?

 

TIA

 

TD

 

Just to add - the data i received today was from a N.I.Inett - I presume this is the Nicola Inett i spoke to 8th September on the 01422 332991 number.

They were sent via Special Delivery :D

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