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    • Yeeeeees! Well done on your victory!  👏
    • Hearing held today in court. I attended in person and Evri had an advocate attend on their behalf to defend their position that my contract is with Packlink and not with them. I also provided a copy of Evri's terms and conditions which explains that a contract is entered into when a parcel is sent with Evri. The judge pointed this out to the Advocate and agreed there is a contract between me and Evri under the Ts and Cs. The judge explained that while Packlink are responsible for organising the delivery of the item, it is Evri who are responsible for handling the goods and delivering them, and therefor Evri has a responsibility to handle the goods with reasonable care and skill. So am pleased to say the judge found in my favour. Hearing lasted about 75mins. Evri has been ordered to make payment within 21 days. Also nice to meet @jk2054 in person.
    • Good morning,    I just wanted to update you on the situation.    I have visits piling up with my current employment and they need doing before I finish at the end of this month.  I am moving to Wiltshire in 3 weeks for a new job helping care homes with their Dementia patients. I tried to work it out and at a guess I will be doing about 20-25,000 miles a year. So need a vehicle that can cope with that mileage, my old car would have done it easy but 🤷‍♂️ I have taken out a loan and got a friend to find me a reliable car that can cope with the miles and hasn't been written off in the past.   I phoned Adrian flux to see if I could use the last months insurance on a new car I have bought, the girl I spoke to phoned Markerstudy and asked them but they said no, my new car doesn't have any modifications.    I had an email from someone who saw one of my appeals for information, they live near the site of the accident and know a nearby farmer who has a security camera at his entrance that catches the traffic and specifically registration plates as he has been robbed before. They said they would reach out for me and see if he still has the data. Unfortunately it wont catch the scene of the crash.   The Police phoned me and said they were closing the report I made, even if they found footage of the vehicle at the time I said the actual incident would be my word vs theirs.  My first response was I am sure google maps would show that they turned around at that location which would verify my version of events, but upon reflection I do understand, I have seen people doing make up with both hands while driving, eating from a bowl steering with their knees and veering all over the place. I am sure some of these people go off the road and claim that someone forced them off.    Markerstudy phoned me yesterday to say that my car is now at Copart, the £80 tank of Vpower diesel was emptied on entry to the site for safety reasons, which I get but it sucks.  It is awaiting being assessed and shouldn't be too long, which is a relief.  I am really glad things do not seem to be going the way of the other stories and they seem to moving quickly.   However I was informed that my car was a structural write off before I bought it - this destroyed me, I was almost sick.  and this is going to affect any offer of money - after hearing the first statement this didn't affect me.   They need to wait for the assessor to check it over but it is highly likely to be written off and the maximum they can offer is £2300.  I was desperate for a car as I was working for an agency at the time, no work no pay, and did not do a vehicle check because I didn't know about them.  The seller did not tell me that it had been structurally written off, he told me that it had the front wing damaged while parked and was repaired at an approved repairer.  Markerstudy records state that it was sold at auction, no record of repair at an approved repairer.  I bought it bank transfer with hand written receipt.    It gets worse.    It turns out my airbags should of gone off. For some reason they are not working. I think we can figure out why.  If I had hit that car head on and had no airbags.    Some good news.    I can arrange a time with Copart to go and take my stereo equipment and any personal items that are left in the car only. I cant live without music and need quality sound, my speakers and amps are Hertz and JLaudio, (no I am not a boy racer with booming subs, I am an audiophile on a budget) I was really worried I wouldn't get them back so this is a huge relief for me. It is stuff I have built up over years of saving and collecting. Everything to do with the vehicle and mods I have declared need to stay to be assessed.   The accident has gone as a fault on my record, I have to remove 2 years NCB which means I still have some to declare which is good.  So it appears at this point that it may be resolved quickly, not in the way I was hoping, but not as bad as I presumed it was going to be based upon that tow truck drivers attitude and behaviour and the horror stories I read.   I am not going to buy the car back and try to make money with all the parts on it, I don't have the time or energy.   I may need an xray on my back and neck.  The whole situation has left me feeling physically sick, drained and I need it done.   The lesson learnt from this  -  My conscience is 100% clear, my attitude to safety and strong sense of personal responsibility - A rated tyres even if on credit card, brake fluid flush every year, regular checks of pads and discs, bushes etc, made avoiding what I believed to be a certain broadside collision possible.   Get a dashcam (searching now for the best I can afford at the moment)  -  Research your insurance company before you buy  -  Pay for total car check before you go and see a car and take someone with you if you are not confident in your ability to assess a vehicle.      Thank you to everyone here who volunteers their time, energy and information, it is greatly appreciated.  You helped my sister with some advice a while ago but we weren't able to follow through, she is struggling with long term health conditions and I ended up in hospital for a while with myocarditis, when I got out and remembered it was too late.  I am going to make a donation now, it is not a lot, I wish I could give more, I will try to come back when things are on a more even keel.    Take care
    • It seems the solicitor has got your case listed for this “appeal” but not for the Stat Dec(SD). You need to ensure you can perform your SD on the day. If you are able to make your SD in court, the situation you are in now is more straightforward than if you made your SD via a solicitor. You have been convicted of two offences (and two were dropped) via proceedings of which you were not aware. The way to remedy that is to perform an SD. No appeal is necessary (nor is it available via the magistrates’ court). If you are able to make your SD this is how I see it panning out: You will make your SD to the court. The court must allow you to make it as it will have been made within 21 days of you discovering your convictions. You will then be asked to enter pleas to the four charges again. At this point you should plead not guilty to all four but make the court aware that you will plead guilty to the speeding charges on the condition that the FtP charges are dropped. The prosecutor will be asked whether or not this is agreed. In my opinion the overwhelming likelihood is that it will be. If it is you will be sentenced for the two speeding offences under the normal guidelines. In the unlikely event it is not accepted,  the speeding charges will be withdrawn (they have no evidence you were driving). You have no viable defence to the FtP charges and so should plead guilty. This will mean 12 points and a “totting up” ban (as you have already suffered). You can present an “Exceptional Hardship” argument to try to avoid this (explained below).   Because of this, I don’t see any need to make an argument to ask to have any ban suspended (pending an appeal to the Crown Court) unless and until you are banned again. The only reason I can think the solicitor suggested this is to secure a (Magistrates')  court date. I was surprised when you said you had an appointment so quickly; a date for an SD usually takes longer than that. However, if you can use it to your advantage, all well and good. I can’t comment on the argument that the two speeding offences were committed “on the same occasion” as I don’t have the details. That phrase is not defined anywhere and is a matter for the court to decide. It’s an interesting thought (and only that) that such an argument could equally be made for the two FtP offences. If the requests for driver’s details arrived at your old address at the same time, with the same deadline for reply, it could be argued that you failed to respond to hem both “on the same occasion” (i.e when the 28 days to respond expired) and so should only receive penalty points for one. Hopefully you won’t need to go there. I think you have information about avoiding a “totting up” ban. But here’s the magistrates’ latest guidance on "Exceptional Hardship" (EH) which they refer to: When considering whether there are grounds to reduce or avoid a totting up disqualification the court should have regard to the following: It is for the offender to prove to the civil standard of proof that such grounds exist. Other than very exceptionally, this will require evidence from the offender, and where such evidence is given, it must be sworn. Where it is asserted that hardship would be caused, the court must be satisfied that it is not merely inconvenience, or hardship, but exceptional hardship for which the court must have evidence; Almost every disqualification entails hardship for the person disqualified and their immediate family. This is part of the deterrent objective of the provisions combined with the preventative effect of the order not to drive. If a motorist continues to offend after becoming aware of the risk to their licence of further penalty points, the court can take this circumstance into account. Courts should be cautious before accepting assertions of exceptional hardship without evidence that alternatives (including alternative means of transport) for avoiding exceptional hardship are not viable; Loss of employment will be an inevitable consequence of a driving ban for many people. Evidence that loss of employment would follow from disqualification is not in itself sufficient to demonstrate exceptional hardship; whether or not it does will depend on the circumstances of the offender and the consequences of that loss of employment on the offender and/or others. I must say, I still do not understand what the solicitor means by “As a safeguard we have lodged the appeal and applied to suspend your ban pending appeal due to the time limit for being able to automatically appeal without getting leave of the Judge.” When they speak of “leave of the judge” I assume they mean they have lodged an appeal with the Crown Court. I don’t know what for or why they would do this. It seems to follow on from their explanation of the “totting up” ban. If so, I’m surprised that the Crown Court has accepted an appeal against something that has not yet happened. But as I said, i is no clear to me. Only you can decide whether to employ your solicitor to represent you in court. If it was me I would not because there is nothing he can say that you cannot say yourself. However, I am fairly knowledgeable of the process and confident I can deal with it. That said, I do have a feeling that the solicitor is somewhat “over egging the pudding” by introducing such things as appeals to the Crown Court which, in all honesty, you can deal with if they are required. I can only say that the process you will attempt to employ is by no means unusual and all court users will be familiar with it. I can also say that I have only ever heard of one instance where it was refused. In summary, it is my view that it is very unlikely that your offer to do the deal will be refused. If it is accepted, you may be able to persuade he court that the two speeding offences occurred "on the same occasion" and so should only receive one lot of points. Let me know the details (timings, places, etc) and I'll give you my opinion. Just in case your offer is refused, you should have your EH argument ready. Whether it's worth paying what will amount to many hundreds of pounds to pay someone to see this through is your call.  Let me know if I can help further.    
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Help Please :( Car Damaged Whilst at Hi Q Garage


Sinth
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Alright guys/girls need some advice on this matter.

 

on the 17th of May I took my car to the local Hi Q centre who were doing the Hunter alignment for £30. Whilst on the ramps the guying doing my alignment managed to dig one of the clamps into my rear arch when he was pushing my car back and forth, this caused an indentation on the inside arch and a ripple on the arch body.

 

They have admitted liability but I thought ill take my car for a quotation to a local BMW repairer who turned around and said it will be £150 to repair it and repray the rear quarter. I took the quotation and spoke with the manager but he has turned around and said that the quote is far too much and he will do it at his own bodyshop. Basically im not happy about leaving my car in the hands of his so called bodyshop especially after the incident before.

 

So I said ill go through insurance to which he gladly agreed but having spoken to my car insurance company , they have said they wont deal with such an issue and that i have to deal with the garage themselves. Fair enough i thought ill call Hi Q headoffice and report this garage to them, today morning i get a letter saying that its a franchise and to deal with the garage directly but mentioned that they sent a letter to the garage to deal with the issue. Personally I dont see this being sorted out anytime soon so what course of action can i take because this damage altho not great is ****ing me off.

 

Bit of an essay but advice needed

 

thanks

 

Sinth

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Also i would like to add i have written a letter 1 week later threatening legal action which was sent on recorded delivery to Hi Q headoffice and Hi Q seven kings, ive still had no response and the letter was sent on the 24th of May.

What can i do now as obviously they think i will just sit down and let this die off. Anyhelp appreciated as i have never ever taken anyone to a small claims court and how do people reckon ill fare??

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As you went off line without responding, as I see it.

 

You have had minor damage done to your car by a garage who have admitted it and offered to repair it but you want don't want them to, you want it done at the BMW garage.

 

You won't get them to pay for that. They have the first oportunity to do the repair and then if you are not satisfied with the quality of the repair, you can tell them you are taking it to BMW to be done properly and will expect them to reimburse you.

 

The quote you have been given will be a retail price. They may even take it to BMW themselves, but will get it done cheaper than you can.

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As you went off line without responding, as I see it.

 

You have had minor damage done to your car by a garage who have admitted it and offered to repair it but you want don't want them to, you want it done at the BMW garage.

 

You won't get them to pay for that. They have the first oportunity to do the repair and then if you are not satisfied with the quality of the repair, you can tell them you are taking it to BMW to be done properly and will expect them to reimburse you.

 

The quote you have been given will be a retail price. They may even take it to BMW themselves, but will get it done cheaper than you can.

 

the thing is this isnt actually BMW but an approved garage who repair BMW's and the price he gave me was a cash price . I am not happy about leaving an expensive car in the hands of an incompetant garage, ive heard from other sources it is my choice to get it repaired wherever i like ....

 

is it possible to get the details of the insurance company the Hi Q garage is with as no doubt they will not give it to me if i go in person.

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I think you are going nowhere with this unless you let them repair themselves or take it where they usually do as I said above.

 

What are you thinking of issuing a summons for?

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I think you are going nowhere with this unless you let them repair themselves or take it where they usually do as I said above.

 

What are you thinking of issuing a summons for?

 

yep i did ask where they would repair it and also mentioned that ill take it there myself but even then he was hesistant of giving me the details.

tbh he cant have it both ways since i did ask where he was going to repair the vehicle .

 

like i said earlier ive had previous experiences of garages not treating my car right and i dont feel comfortable in just leaving an expensive car outside in a dodgy area.

 

i was thinking of issuing a summons for failure to repair. i will be getting a further 2 quotations and hopefully take him to small claims court and get him to pay up the average of the 3 quotes as he feels that £150 is too much .

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They wont let you take it there as the trade price for the repair will be less than the retail.

 

You can't issue a summons for that as they have not failed to repair, you haven't given them the chance. They have made the offer and you should accept. You could say that you would like it taken to xx bodyshop for the repair and see if they agree.

 

Everyone makes mistakes, they are not always caused by incompence, I saw a Mercedes in for it's first 1,000 mile service at a big Mercedes dealership roll off the hoist which was six feet in the air, so no one garage is any more competant that another. You felt confident enough to take it to Hi Q to get the tracking done, you should give them the first chance at a repair which may be even better than what you would get where you want it done.

 

If you are not happy with the repair, then you can take it elswhere and expect them to foot the bill.

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heres a quote from a person who deals with these sorta issues

 

"

Sinth this is a civil matter between you and Hi Q... I deal with this stuff a lot...

 

You need to get at least three quotes from different body shops, this can be BMW or anywhere you are happy getting the work done...

 

Then discuss these quotes with Hi Q and they should then pay the average of the three quotes.... If this then cannot be agreed between you both at this point you will have to request a hearing at the local small claims court... This doesn’t cost much at all £100 ish and you can represent yourself within the hearing...

 

The district judge will then decide on the matter which will more than likely go in your favour as the garage has already admitted liability.... The judge will then make an order for payment to you and probably award you costs (Your £100 back)

 

Obviously this matter is best of being sorted between you and Hi Q but at least you have options.... You can also inform them that you would be looking at taking them to small claims court if you are not happy with their financial offer....

 

The citizen’s advice bureau is also very useful and they can help and advise you on small claims court procedure....."

 

"They damaged your car, you have the right to decide where it gets repaired (I am 99% sure on this).... All the courts want to see is that the cost is fair, hence the reason for three quotes!"

 

any truth in this??

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ok i had to swallow my pride and fone the ****** at hi Q , told him to repair my car. he replies with " i thought you were going to go thru insurance ....."

 

i just said " yeh my insurance company told me to let you repair it first.."

 

well he said he will give me a call back in 2mins and lets see what he says. i got a feeling this isnt going to end well

Edited by Sinth
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It will end well. When you take it in, tell him you retain the right to take it elswhere if it isn't done to your satisfaction.

You must view the car in daylight and in dry conditions when he has finished it. The repair shouldn't be obvious as the whole panel up to any natural breaks ie trim, should be sprayed and not just the local area of the damage.

 

If you aren't happy with the repair, just tell him that it is not how it was originally and you will now take it to a bodyshop of your choice and present him with the bill.

 

What is the year and value of the car?

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its a BMW M3 03 plate , in my eyes a prestige car.

 

Ok a little update he said he will call me in 2 mins, waited for 30 mins and decided to call him back and guess what voicemail........

 

he prob thinks i aint got insurance hence the reason why i want him to repair it now. Personally i think hes trying to be clever by thinking if he just runs away from the situation it will die down. I will be contacting my solicitor tomorow and seeking damages as it seems he doesnt want to deal with me.

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With respect sinth I don't think you're being very reasonable at the moment as he's been quite open with you. Further, I'm pretty sure the repair will be a smart repair you have been quoted for which is probably the route he is going down as well. This probably means the quotes you are getting will be subcontracted out anyway and are done on the premesis. So why shouldn't he do that as well? My only concern is that there is a smart repairer operating in that area who's work Conniff and I have come across before and it wasn't up to scratch(pardon the pun) but then he was acting on a dealers instructions and couldn't possibly have repaired the damage by smart repair. Any chance of a pic of the damage to asses?

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With respect sinth I don't think you're being very reasonable at the moment as he's been quite open with you. Further, I'm pretty sure the repair will be a smart repair you have been quoted for which is probably the route he is going down as well. This probably means the quotes you are getting will be subcontracted out anyway and are done on the premesis. So why shouldn't he do that as well? My only concern is that there is a smart repairer operating in that area who's work Conniff and I have come across before and it wasn't up to scratch(pardon the pun) but then he was acting on a dealers instructions and couldn't possibly have repaired the damage by smart repair. Any chance of a pic of the damage to asses?

 

the price i have been quoted is for a full rear quarter respray and also getting rid of a huge crease on the rear arch. A smart repair wont fix this. I will not entertain smart repairs and also underneath the arch there is a chunk of mental missing where the clamp dug into it. dont think a smart repair can magically make a piece of metal return

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I would say perhaps you're over reacting here or exagerating the damage sinth as Hi Q will know what the repair costs. If you can get a crease on an arch repaired and a chunk of missing 1.5mm thick metal replaced together with a full 1/4 repaint for £150 in east London then either it's a scratch or a mickey mouse repair.

 

I've had a look at our workshops Hunter today and I can't see how the set up can cause this amount of damage.

 

Perhaps you could upload a photo as requested earlier?

 

How did you get on with your solicitor?

 

I'm also interested why the insurance company referred it back to them. Is the M3 not comprehensively insured?

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ok case is closed , got the insurance company involved and took it to a insurance approved garage as directed by my insurance company. they are going to send an estimate and they have told me to repair the damage is between 350-600 since they cant tell if theres internal damage.

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ok regarding the damage, my car is on coilovers and if your car is lowered you have to use a different type of clamp. not the normal clamp which goes around the tyre which was used in my case. when they were rocking my car back and forth one of the clamps decided to get really stuck inside the arch causing the big crease.

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Ah!! That makes a lot of sense and would explain the type of damage well.

Good that the insurance co have decided to cover it. Let's hope you've declared the lowered suspension so they can't bounce the claim!!

As a matter of interest, did you have the geometry set to standard settings?

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all my modifications are declared including the coilovers so i dont have nothing to fear :)

 

regarding my geometry the muppets at hi-q after damaging my car said they cant do the geo cos its been lowered......

nevertheless i took my car to a well respected company and they did a fast road setup on the car and now it handles brilliantly

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heres a pic of my car and as you can see i like to keep it mint, the manager at hi q said my original quote of £150 was too expensive and he couldve got it fixed for £75. Guess hes in for a surprise now .......

 

imag0971.jpg

imag0971.jpg

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mate i shouldve heard alarm bells ringing when the moron on the hunter machine asked if it was a coupe or cab............ anyhow i let them continue at my peril, serves me right thinking i got a bargain getting the hunter alignment for £30. I guess end of the day you pay peanuts you get monkeys.

 

I finally took my car to elite who set the car up for fast road use which is custom. If you want i can post up a pic of the geo settings im using.

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Actually sinth he was quite right to ask the question as the weights and set up are usually very different. I'd be interested in seeing the set up you have now compared to standard and whether or not the spring rate has changed along with the wheel offset.

 

Perhaps you could PM these details as we are now outside of the original thread.

 

What worries me a bit is that people have these suspension mods done not realising the full implications in that for example, you might find you are changing tyres every 3000 miles but yes it handles great!!

 

So any change from original spec, which is pretty damm good anyway will involve a trade off often not fully explained as they don't understand the dynamics of it all anyway. They sell a kit and then try to walk away leaving you guys forking out shed loads on tyres, suspension bushes etc!!

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the guy didnt know the difference between a covertible and a coupe mate, thats how stupid he was and second of all he was going to put the settings to factory , not custom like i expected.

 

i know the tyres will wear out a quicker plus the more stress i put on bushes etc etc but im a car enthusiast and did a lot of research before taking the plunge. I am only running 2.2 degree camber where as before i was running 1.5 degrees. so in terms of tyre wear it wont be that much more.

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  • 11 months later...

Hello it is 7th June 2011 I took my car into HIQ and paid £323 for work. When I collected it found that it had been backed into a wall. HIQ said they would repair at my convenience and no charge to me. I took it back for repair today and asked them to look at tracking. My husband collected the car and drove it home. I looked to find repair had not been done and car now has a dent at the front over the wheel arch and tracking also not sorted out. What can I do spoke to them they say that they will ask their manager to look into it?

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