Thank you for your reply I am due to take it back to them on Friday for them to repair the damage that they caused. Just worried that they will cause more damage to it which it what happened last time and no repair. However, I have taken your advice and my insurance company are happy to get involved they say that I should take it in on Friday to give them the opportunity to put it right (which the garage said they would do last time) but here goes. Will let you know what happens.

Hello it is 7th June 2011 I took my car into HIQ and paid £323 for work. When I collected it found that it had been backed into a wall. HIQ said they would repair at my convenience and no charge to me. I took it back for repair today and asked them to look at tracking. My husband collected the car and drove it home. I looked to find repair had not been done and car now has a dent at the front over the wheel arch and tracking also not sorted out. What can I do spoke to them they say that they will ask their manager to look into it?