He paid by credit card too so in essence isn't it the credit card company I'm dealing with ?

He's obviously OK losing the deposit but since no email correspondence or signature was done. Is this actually a contract ?

Hi . the function is day after tomorrow

Need some help. a cousin of mine made a car hire booking over the phone and a deposit was taken ( balance cash on the day). now he has cancelled before the function and the rental company is threatening to take full payment and fight over the balance in court. no signing of contract has taken place. is the car hire firm well within their rights to do this? thx

the guy didnt know the difference between a covertible and a coupe mate, thats how stupid he was and second of all he was going to put the settings to factory , not custom like i expected. i know the tyres will wear out a quicker plus the more stress i put on bushes etc etc but im a car enthusiast and did a lot of research before taking the plunge. I am only running 2.2 degree camber where as before i was running 1.5 degrees. so in terms of tyre wear it wont be that much more.

mate i shouldve heard alarm bells ringing when the moron on the hunter machine asked if it was a coupe or cab............ anyhow i let them continue at my peril, serves me right thinking i got a bargain getting the hunter alignment for £30. I guess end of the day you pay peanuts you get monkeys. I finally took my car to elite who set the car up for fast road use which is custom. If you want i can post up a pic of the geo settings im using.

heres a pic of my car and as you can see i like to keep it mint, the manager at hi q said my original quote of £150 was too expensive and he couldve got it fixed for £75. Guess hes in for a surprise now .......

all my modifications are declared including the coilovers so i dont have nothing to fear regarding my geometry the muppets at hi-q after damaging my car said they cant do the geo cos its been lowered...... nevertheless i took my car to a well respected company and they did a fast road setup on the car and now it handles brilliantly

ok regarding the damage, my car is on coilovers and if your car is lowered you have to use a different type of clamp. not the normal clamp which goes around the tyre which was used in my case. when they were rocking my car back and forth one of the clamps decided to get really stuck inside the arch causing the big crease.

ok case is closed , got the insurance company involved and took it to a insurance approved garage as directed by my insurance company. they are going to send an estimate and they have told me to repair the damage is between 350-600 since they cant tell if theres internal damage.

the price i have been quoted is for a full rear quarter respray and also getting rid of a huge crease on the rear arch. A smart repair wont fix this. I will not entertain smart repairs and also underneath the arch there is a chunk of mental missing where the clamp dug into it. dont think a smart repair can magically make a piece of metal return

its a BMW M3 03 plate , in my eyes a prestige car. Ok a little update he said he will call me in 2 mins, waited for 30 mins and decided to call him back and guess what voicemail........ he prob thinks i aint got insurance hence the reason why i want him to repair it now. Personally i think hes trying to be clever by thinking if he just runs away from the situation it will die down. I will be contacting my solicitor tomorow and seeking damages as it seems he doesnt want to deal with me.

ok i had to swallow my pride and fone the ****** at hi Q , told him to repair my car. he replies with " i thought you were going to go thru insurance ....." i just said " yeh my insurance company told me to let you repair it first.." well he said he will give me a call back in 2mins and lets see what he says. i got a feeling this isnt going to end well

heres a quote from a person who deals with these sorta issues " Sinth this is a civil matter between you and Hi Q... I deal with this stuff a lot... You need to get at least three quotes from different body shops, this can be BMW or anywhere you are happy getting the work done... Then discuss these quotes with Hi Q and they should then pay the average of the three quotes.... If this then cannot be agreed between you both at this point you will have to request a hearing at the local small claims court... This doesn’t cost much at all £100 ish and you can represent yourself within the hearing... The district judge will then decide on the matter which will more than likely go in your favour as the garage has already admitted liability.... The judge will then make an order for payment to you and probably award you costs (Your £100 back) Obviously this matter is best of being sorted between you and Hi Q but at least you have options.... You can also inform them that you would be looking at taking them to small claims court if you are not happy with their financial offer.... The citizen’s advice bureau is also very useful and they can help and advise you on small claims court procedure....." "They damaged your car, you have the right to decide where it gets repaired (I am 99% sure on this).... All the courts want to see is that the cost is fair, hence the reason for three quotes!" any truth in this??

yep i did ask where they would repair it and also mentioned that ill take it there myself but even then he was hesistant of giving me the details. tbh he cant have it both ways since i did ask where he was going to repair the vehicle . like i said earlier ive had previous experiences of garages not treating my car right and i dont feel comfortable in just leaving an expensive car outside in a dodgy area. i was thinking of issuing a summons for failure to repair. i will be getting a further 2 quotations and hopefully take him to small claims court and get him to pay up the average of the 3 quotes as he feels that £150 is too much .

the thing is this isnt actually BMW but an approved garage who repair BMW's and the price he gave me was a cash price . I am not happy about leaving an expensive car in the hands of an incompetant garage, ive heard from other sources it is my choice to get it repaired wherever i like .... is it possible to get the details of the insurance company the Hi Q garage is with as no doubt they will not give it to me if i go in person.

Also i would like to add i have written a letter 1 week later threatening legal action which was sent on recorded delivery to Hi Q headoffice and Hi Q seven kings, ive still had no response and the letter was sent on the 24th of May. What can i do now as obviously they think i will just sit down and let this die off. Anyhelp appreciated as i have never ever taken anyone to a small claims court and how do people reckon ill fare??

Alright guys/girls need some advice on this matter. on the 17th of May I took my car to the local Hi Q centre who were doing the Hunter alignment for £30. Whilst on the ramps the guying doing my alignment managed to dig one of the clamps into my rear arch when he was pushing my car back and forth, this caused an indentation on the inside arch and a ripple on the arch body. They have admitted liability but I thought ill take my car for a quotation to a local BMW repairer who turned around and said it will be £150 to repair it and repray the rear quarter. I took the quotation and spoke with the manager but he has turned around and said that the quote is far too much and he will do it at his own bodyshop. Basically im not happy about leaving my car in the hands of his so called bodyshop especially after the incident before. So I said ill go through insurance to which he gladly agreed but having spoken to my car insurance company , they have said they wont deal with such an issue and that i have to deal with the garage themselves. Fair enough i thought ill call Hi Q headoffice and report this garage to them, today morning i get a letter saying that its a franchise and to deal with the garage directly but mentioned that they sent a letter to the garage to deal with the issue. Personally I dont see this being sorted out anytime soon so what course of action can i take because this damage altho not great is ****ing me off. Bit of an essay but advice needed thanks Sinth