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    • Hi all,        I really need to start my own thread on this Claim with Overdales/Lowell for a Cap One debt. but have already got to this stage .. My initial question for the moment - until replies come in - is that I figure my main stance is that a purchased debt cannot be claimed, debts can only be claimed by the original issuer of the debt .. but mediation is about coming to an agreement. So would I be acting in bad faith if I enter into mediation yet not seeking to come to a financial agreement? Also, I need to reject the scheduled time slot and ask for another as I'm not going to be free during those hours. The wording of the email gives the impression that I am given this one slot and if I reject it, then I am rejecting mediation - there is no mention of rescheduling, only of freeing up the slot for others .. although, I would have thought it would say so, if there were no possibility to reschedule.. Can I ask for another date without issue?   Anyway, if it's more helpful, I am happy to post up my defence and start a proper thread? I had a lot on at the time and had to do things right away due to the time limits, so didn't feel I had time to come here and go back and forth for info, so put my defence together from reading through relevant threads, late at night. CCA request appears to have been fulfilled (I'm still to check the accuracy of the documents). The other thing, asking solicitors about the particulars of the claim, hasn't .. although I forgot to ask for proof of postage and didn't send recorded post either (whereas the CCA I did), so not sure if I can pursue that easily ..?  
    • There is a plea guilty website...   Screenshot 2024-05-22 144200.pdf
    • Looking for a bit of assistance. I moved into a rented flat on 20th April 2024. I viewed it on the 14th April. Before I moved into the flat, the letting agency provided me with an offer sheet, in said offer sheet I made a number of requests and conditions related to me progressing with assuming the tenancy. These were: 1. A professional clean of the flat prior to move in date. 2. The hob, shower glass and bathroom cabinet be replaced prior to move in date. These were all planned actions by the landlord when I viewed it. I could see the boxes for the hob and other items in the flat. I prepared to move in on the 20th April but none of the work mentioned in the offer sheet had been completed. The standard of the clean was abysmal - mouldy food left in the fridge, nothing wiped down, bathroom mouldy etc. The hob, shower glass and bathroom cabinet were also not installed. I decided to not officially move into the flat as it was not in a condition as promised, my partner lives relatively close by so I lived with her initially. It was only on the 24th April that the hob, shower glass and bathroom cabinet were installed. The cleaners visited again 2 weeks after move in date (3rd April) and attempted another clean of the flat. Again, it was a poor job. I resorted to cleaning the flat myself. I have numerous pictures of the things I identified during my clean and have sent this all to the letting agency. Because of the issues faced, I asked the letting agency that the rent be reduced for the initial month. Exactly halved - to represent the 2 weeks that I was not living at the property. The landlord and letting agency have responded by saying that they will be willing to accept 1 weeks rent as a deduction but not 2. My question is, am I in a strong position to insist on the 2 weeks rent returned or have I been fortunate that they have even offered a weeks rent as a deduction? I would like to insist on the 2 weeks. I have paid the 2 weeks only as my rent collection date passed 2 days ago. Thank you for any assistance. Any further relevant details required let me know and I will provide.
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Insurance Cancelled - No Refund?


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Hi there,

 

Any advice would be much appreciated.

 

I have been using Adrian Flux for four years for the insurance of a camper. This year the renewal went ahead as usual and I paid the policy in advance for the year.

 

I am used to getting lots of junk emails from them but I did get one requesting a mileage form be completed. I also had a chasing call. I confirmed I had sent it back and was informed that a letter would come out confirming the policy was due for cancellation but not to worry.

 

I have now had a letter confirming that my policy has been cancelled and that I must return the documents. Obviously I am less than pleased and I stated they needed to either re-instate the policy or refund me the pro-rata nine months of insurance I have not had. Their response has been that I will get no refund and the policy will remain cancelled.

 

How on Earth can they take nine months of premium for no provision of service? They maintain they did not get a copy of the form in the post, and they have chased a couple of times so I can accept they might want to cancel the policy, but surely that is their decision and I should not be penalised financially for it?

 

Thanks to anyone who has some suggestion.

 

James

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You need to make a formal complaint to Adrian Flux head office, advising them that you want to proceed to the FOS, so require their final response letter.

 

The FOS would charge Adrian Flux a £500 case fee and it would cost you nothing, apart the time and postage to make the complaint to the FOS.

 

If Adrian Flux believe you will be going to the FOS, they will I think change their minds.

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