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    • Hi, despite saying you would post it up we have not seen the WS or EVRis WS. Please can you post them up.
    • Hi, Sorry its taken me so long to get round to this, i've been pretty busy today. Anyway, just a couple of things based on your observations.   Evri have not seen/read my WS (sent by post and by email) as they would have recognised the claim value is over £1000 as it includes court fees, trial fees, postage costs and interests, and there is a complete breakdown of the different costs and evidence. I'd say theres a 1% chance they read it , but in any case it won't change what they write. They refer to the claim amount that you claimed in your claim form originally, which will likely be in the same as the defence. They use a simple standard copy and paste format for WX and I've never seen it include any amount other than on the claim form but this is immaterial because it makes no difference to whether evri be liable and if so to what value which is the matter in dispute. However, I have a thinking that EVRi staff are under lots of pressure, they seem to be working up to and beyond 7pm even on fridays, and this is quite unusual so they likely save time by just copying and pasting certain lines of their defence to form their WX.   Evri accepts the parcel is lost after it entered their delivery network - again, this is in my WS and is not an issue in dispute. This is just one of their copy paste lines that they always use.   Evri mentions the £25 and £4.82 paid by Packlink - Again, had they read the WS, they would have realised this is not an issue in dispute. They probably haven't read your WS but did you account for this in your claim form?   Furthermore to the eBay Powered By Packlink T&Cs that Evri is referring to, Clauses 3b and c of the T&Cs states:  (b)   Packlink is a package dispatch search engine that acts as an intermediary between its Users and Transport Agencies. Through the Website, Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line. (c)  Each User shall then enter into its own contract with the chosen Transport Agency. Packlink does not have any control over, and disclaims all liability that may arise in contracts between a User and a Transport Agency This supports the view that once a user (i.e, myself) selects a transport agency (i.e Evri) that best suits the user's needs, the user (i.e, myself) enters into a contract with the chosen transport agency (i.e, myself). Therefore, under the T&Cs, there is a contract between myself and Evri.   This is correct but you have gone into this claim as trying to claim as a third party. I would say that you need to pick which fight you wan't to make. Either you pick the fight that you contracted directly with EVRi therefore you can apply the CRA OR you pick the fight that you are claiming as a third party contract to a contract between packlink and EVRi. Personally, I would go with the argument that you contracted directly with evri because the terms and conditions are pretty clear that the contract is formed with EVRi and so if the judge accepts this you are just applying your CR under CRA 2015, of which there has only been 2 judges I have seen who have failed to accept the argument of the CRA.   Evri cites their pre-existing agreement with Packlink and that I cannot enforce 3rd party rights under the 1999 Act. Evri has not provided a copy of this contract, and furthermore, my point above explains that the T&Cs clearly explains I have entered into a contract when i chose Evri to deliver my parcel.    This is fine, but again I would say that you should focus on claiming under the contract you have with EVRi as you entered into a direct contract with them according to packlink, as this gives less opportunites for the judge to get things wrong, also I think this is a much better legal position because you can apply your CR to it, if you dealt with a third party claim you would likely need to rely on business contract rights.   As explained in my WS, i am the non-gratuitous beneficiary as my payment for Evri's delivery service through Packlink is the sole reason for the principal contract coming into existence. I wouldn't focus this as your argument. I did think about this earlier and I think the sole focus of your claim should be that you contracted with evri and any term within their T&Cs that limits their liability is a breach of CRA. If you try to argue that the payment to packlink is the sole reason for the contract coming in between EVRI and packlink then you are essentially going against yourself since on one hand you are (And should be) arguing that you contracted directly with EVRi, but on the other hand by arguing about funding the contract between packlink and evri you are then saying that the contract is between packlink and evri not you and evri.  I think you should focus your argument that the contract is between you and evri as the packlink T&C's say.   Clearly Evri have not read by WS as the above is all clearly explained in there.   I doubt they have too, but I think their witness statement more than anything is an attempt to sort of confuse things. They reference various parts of the T&Cs within their WS and I've left some more general points on their WS below although I do think  point 3b as you have mentioned is very important because it says "Users can check the prices that different Transport Agencies offer for shipments and contract with the Transport Agency that best suits their needs on-line." which I would argue means that you contract directly with the agency. For points 9 and 10 focus on term 3c of the contract  points 15-18 are the same as points 18-21 of the defence if you look at it (as i said above its just a copy paste exercise) point 21 term 3c again point 23 is interesting - it says they are responsible for organising it but doesnt say anything about a contract  More generally for 24-29 it seems they are essentially saying you agreed to packlinks terms which means you can't have a contract with EVRI. This isnt true, you have simply agreed to the terms that expressly say your contract is formed with the ttransport agency (EVRi). They also reference that packlinks obligations are £25 but again this doesn't limit evris obligations, there is nothing that says that the transport agency isnt liable for more, it just says that packlinks limitation is set. for what its worth point 31 has no applicability because the contract hasn't been produced.   but overall I think its most important to focus on terms 3b and 3c of the contract and apply your rights as a consumer and not as a third party and use the third party as a backup   
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Tesco Cicil Recoveryover £1.65 magazine SWAP not steal


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Hi,

 

Yesterday, Tuesday, I went to my local Tesco to buy the new issue of Heat magazine (new issues are released every Tuesday); I have to buy it for my work (I work at a competing celeb weekly). I picked up Heat and Look, paid at the till, went back to work. When I got back to my desk, I realized the copy of Heat I had was actually LAST WEEK's issue which I hadn't noticed when I purchased it.

 

I was pretty ticked off as they shouldn't be selling out of date goods and as I work at a mag myself, I know how important it is to up to date, Heat wouldn't be happy to know heir stuff is being sold out of date.

ANYWAYS - went back that night, about 4 hrs later, to get a new one, took my receipt and everything. They did have the new issue now but the old issue was still on the shelf as well. The customer service desk was rammed so I thought screw it - I put my out of date issue back on the shelf, picked up a new one and just put it in my bag. I then shopped around for my dinner, paid and left. On my way out the security stopped me, immediately I knew why. He'd seen me on cctv, gone to retrieve my old issue of heat and started asking me for my name. I was so flabbergasted I didn't really know what to do. I did say that the old issue was one I'd bought that day and I had the receipt, I then just presumed they wanted me to pay for the new one or something. To be honest, I was somewhat scared as this has never happened to me before, I just sorta wanted to get outta there!

 

Anyways, he starts asking for my name and address which I give, I still have no idea what is going on and am sorta laughing at the absurdity of the situation. Eventually I'm taken to a backroom, where the manager is and the security calls up the civil recovery people. At this point I am getting pretty nervous. The manager asked me why I did it, by this point I realize it doesn't matter as the security guard didn't seem to care and stupidly I just say it was a mistake but I do add that they were selling an out of date issue. (I was somewhat thrown by the entire situation and was getting nervous about being arrested or something ridiculous so rather than putting up a huge fight, I just wanted to comply and leave. I'd already explained to the security guard and seen that it made no difference. I figured I'd just get on with this and take it up with head office. Also I had no idea what was happening, I didn't know what civil recovery is etc and no one was really telling me anything despite my repeated questioning of, "So what's happening now? Who is he on the phone to? What is going on??") Eventually they verify my address, ban me for 6 months (which is REALLY annoying) and give me the civil recovery notice. My head is spinning a bit as I have no idea what any of this means and the gravity of what is happening hits me. The guard was describing my physical appearance to the people on the phone, I started to wonder if this meant I was getting a record or something. And again, neither of them would tell me what was happening. I remained purposely very helpful, offering anything they needed, very smiley etc as I figured this would quicken things. I THINK I signed something, but I can't remember for sure. Again, I was sorta in shock and scared and was just trying to capitulate to get out of there. I didn't want to make more trouble. This was a mistake I realize...!

 

I was told I'd receive a letter regarding my fine (this was the first mention of a fine) but in my view I do not see the problem. I was simply returning one item, and taking another of equal value AND it was their fault for selling the out-of-date in any case!! I'm worried though as I don't think I made myself clear about this. I told the guard but not the manager (who btw was the most unhappy woman I have ever met and CLEARLY took an instant dislike to me.) at least not clearly enough. I realize this was a huge mistake, but again, I was just trying to be as polite and helpful as I could, I didn't want to make the situation worse even though the entire time I was thinking "this isn't right...". No police were called or anything.

 

So basically - what do I do now? I tried to phone the civil recovery people to find out what my fine is but the phone number doesn't work (I've tried both from my mobile and landline). I mean it was for £1.65 magazine which they still have in any case, but after reading horror stories on here I'm now terrified they're going to charge me £150 or something. Have I totally screwed myself by not fighting for my rights more at the time? Or can I write a letter explaining and get off of this? They could literally look at the CCTV footage from 4 hours previous to see me buying the old issue, I was wearing a very bright jacket so I'd be easy to spot!

 

Any advice would be helpful, I'm a decent law-abiding person and this has gotten me trembling with worry about the fine, my 'record' etc. At the same time I'm getting more and more angry as I realize that I don't think I was in the wrong. If I'd gone to the customer service it would have been fine, I could have shown them the receipt and just swapped. It would've been the exact same thing, the only difference being it would've taken twice the time. I just skipped the middle man.

 

Also - as I work at a magazine, I know a lot of people in the industry and am tempted to go to them with the story (particularly heat magazine itself!). Any thoughts people???

 

PS - how long does it normally take to receive the civil recovery letter?

 

Sorry this is so long, thanks for taking the time to read and any advice would be very welcome!!

Edited by chancentrate
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Guest Old_andrew2018

What you should do is sent a PM (Personal Message) to JonCris please include a link to your thread, he is the best person to advise you.

 

Andy

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This was very much a steal and not so much a swap...

 

By your reasoning, i could buy a copy of Hello... then when the new issue comes out just swap them over thus never having to pay for the magazine again!

 

Im sure Jon Cris will help with the civil recovery, but there can be no denial that an offence took place!

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This was very much a steal and not so much a swap...

 

By your reasoning, i could buy a copy of Hello... then when the new issue comes out just swap them over thus never having to pay for the magazine again!

 

Im sure Jon Cris will help with the civil recovery, but there can be no denial that an offence took place!

 

OMG mightymouse............what a load of absolute b*llocks!! Sorry, but it really is!! "This was very much a steal??" Absolutely not! I hope if I am ever tried in a court of law you aint on the jury!!

 

IMHO, the OP was just in a rush and thought he/she could save herself a little bit of time.....and didn't think he/she was doing anything wrong! Some people are obliviously innocent in their thinking and don't honestly believe there is any deceipt in their actions. Naieve perhaps, but obliviously innocent in my book!

 

chancentrate, read through the threads by JonCris and await his PM.

 

Good luck and keep us posted! Do not take this lying down! You DO NOT deserve to be on any register of offenders!!

 

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OMG mightymouse............what a load of absolute b*llocks!! Sorry, but it really is!! "This was very much a steal??" Absolutely not! I hope if I am ever tried in a court of law you aint on the jury!!

 

IMHO, the OP was just in a rush and thought he/she could save herself a little bit of time.....and didn't think he/she was doing anything wrong! Some people are obliviously innocent in their thinking and don't honestly believe there is any deceipt in their actions. Naieve perhaps, but obliviously innocent in my book!

 

Maybe you should look up the relevant law.

 

I will help you:

 

1) Appropriate (check)

2) Property (check)

3) Belonging to another (check)

4) Dishonestly [per the Ghosh test] (Check)

5) With intention to permanantly deprive (Check)

 

The Theft act provideds situations where conduct is not dishonest, and a bid to save time is not one of them.

 

Not that something like this would go to court anyway - probably because, admittedly, dishonesty could be a challenge.

 

Since the OP is not in trouble with the police, its probably not the place to discuss it - in was just pointing out that i law, it is a theft.

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"and the security calls up the civil recovery people"

 

chancentrate..........do you know why they did this?? Because they doubted this incident would hold water, and wanted to clarify it with RLP! They do this if they are uncertain as to whether they should proceed....thus meaning there is doubt over the whole incident!

 

Just another thought, how would Heat magazine feel about Tesco selling out of date issues?? If the correct issue was on the shelf in the first place, this whole incident would never have occurred!

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Maybe you should look up the relevant law.

 

I will help you:

 

1) Appropriate (check)

2) Property (check)

3) Belonging to another (check)

4) Dishonestly [per the Ghosh test] (Check)

5) With intention to permanantly deprive (Check)

 

The Theft act provideds situations where conduct is not dishonest, and a bid to save time is not one of them.

 

Not that something like this would go to court anyway - probably because, admittedly, dishonesty could be a challenge.

 

Since the OP is not in trouble with the police, its probably not the place to discuss it - i was just pointing out that i law, it is a theft.

 

mightymouse, you can check or tick all the boxes you like! I ain't a lawyer, but I do believe there has to be 'intent'?? In this case, clearly there was none!

 

Like I said, oblivously innocent!

 

And ps...........let's give this person a little bit of help and support.........and not spout text book check lists!

Edited by Button1
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mightymouse, you can check or tick all the boxes you like! I ain't a lawyer, but I do believe there has to be 'intent'?? In this case, clearly there was none!

 

The mental element of the offence (intent) is: "Intention of permanently depriving the other of it [their property]"

 

This has been fulfilled here.

 

The other mental element would be dishonestly. Question for the Jury that one - but from my reading, and from what i have seen in court, stories like "i wanted to save time so didnt bother queing" dont hold up.

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Well, my final thought to you on this Saturday night is like you said, "let's leave it up to the jury!"

 

mightymouse, you are entitled to your opinion........but I am extremely glad you didn't add your tuppence worth to my case when I was at my lowest ebb last summer!

 

chancentrate, hopefully some other forum members will come along with some constructive help, support and advice for you.

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Well, its a public forum afterall.

 

Anyway - The police were not called so the OP shouldn't be too bothered about that side of things. I was just a little shocked that people would think it is ok to just go into a shop and 'swap' things...

 

Im sure the OP has already been helped by JonCris, and is already probably aware of how to handle thugs like RLP. But facts are facts... people asking for help surely cant always expect to get the "oh its not your fault you accidently walked out of the shop with the widescreen tv...."!!!

 

I think i was fair - i stated my opinion (that she had in fact done wrong) and told her where to get help! Jeese, what do you have to do for some free speech nowadays!!

 

I am very sorry i was not able to join in on your case, i am sure you are dissapointed :p

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This was very much a steal and not so much a swap...

 

By your reasoning, i could buy a copy of Hello... then when the new issue comes out just swap them over thus never having to pay for the magazine again!

 

Im sure Jon Cris will help with the civil recovery, but there can be no denial that an offence took place!

 

Oop.....sorry, my mistake!! Yup....you sure did help!!

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Thanks everyone who's been replying!! I wrote to JonCris but he hasn't actually logged into the site since last Monday so I'm still waiting I'm afraid!

 

And to be fair, my number one gripe with the entire situation is that if Tesco had done THEIR job properly and stocked up-to-date products the entire situation would've been avoided. I'm already planning to let Heat know that Tesco is stocking old issues of their magazine.

 

I'm sorta relaxing more, at first I could barely sleep I was so worried. Coming here actually helped/hindered me. It scared me to realize what the fees they charge can be and how frightening and intimidating their letters will be, but it also spurred me on to fight them upon seeing relentless stories of their totally unjustified appeals for money.

I just wanted some advice from other people (like JonCris) who've dealt with this before to let me know what my next step should be. Shall I contact Tesco directly? Shall I just wait to receive the letter asking for money or go to them first? Shall I ignore the whole thing? Hopefully he'll get back to me soon and offer some peace of mind.

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Yes I read the CAb report already and you're right - very encouraging indeed! It's one of the main things that got me to relax about the whole situation.

 

JonCris hasn't logged into this site since the 21st so I presume he must be on holiday. I actually received the letter from the civil recovery group yesterday, they are requesting £40 (£30 if i pay now...of course!). Not at all the £100 fee I worried about but still extortionate.

 

I plan to contact the CAB and find out what they recommend - I imagine with such a negligable amount of money I could fight the case quite easily? Or is nothing easy when it comes to civil recovery...

 

Lemme know what you guys think and wish me luck!

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There is a negation to dishonesty under s. 2 of the Theft Act along the lines of it is not theft if the person "deprives the other of the property in the belief that the other would have consented if he had known the circumstances".

 

The belief must be honestly held. It seems to me that the shop would (and should have) agreed to such an exchange if it had known of the circumstances.

Edited by Zamzara

Post by me are intended as a discussion of the issues involved, as these are of general interest to me and others on the forum. Although it is hoped such discussion will be of use to readers, before exposing yourself to risk of loss you should not rely on any principles discussed without confirming the situation with a qualified person.

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did u keep the reciept, the date on this will help confirm your story and suport your belief that it would resonable for you to believe that thay would do the swap, The product code on the reciept should confirm that they had sold you an out of date copy of the magazine.

I was told life was supposed to be one long learning curve.

Mines more a series of hairpin bends.

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Get this - I had it when I walked in the store to get the new issue, I remember getting it out to show the security guard...and that's it. I can NOT find it anywhere. I can only assume I left it there, inadvertently gave it to the guard or simply dropped it etc. Infuriating, huh?

 

I did pay by card so I can prove the transaction and I would've used my Tesco club card so this should have a record of what I bought in said transaction. Plus I know what time it was so they could literally check the video and WATCH me!

 

Still, I was absolutely incensed when I realized I no longer have the receipt from the original purchase as I realize this greatly diminishes my claim.

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send them a letter stating that "no crime or dishonest act took place" and that you are the victim of an over zelouse security guard. say that you

 

"consider there claim for cost unreasonable and that you do not wish to recieve any more correspondence from them other than to confirm that the matter is closed, you will consider anything else to be harrasment."

 

That may shut em up but chances are they'll send out the usual standard letters.

I was told life was supposed to be one long learning curve.

Mines more a series of hairpin bends.

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I'm sorry but I don't get the argument here.

 

The OP made a decision to purchase something (in this case a magazine) and paid for it, it is NOT illegal for a store to have last weeks and this weeks magazines on display or for sale.

 

The OP leaves the store and then returns to ask for an exchange, I say ask for because it is NOT an automatic right of the OP to be given an exchange, they offered to buy the magazine, the store accepted the offer and sold the magazine.

 

The OP does not ask for permission to exchange but decides to do so regardless (citing a long queue as the reason), a security guard sees this and then spends time on dealing with it.

 

The store could well argue that the OP could have read the magazine purchased and then decided to swap it for the latest issue (I'm sure that isn't the case but it would be a valid argument).

 

The store is further inconvenienced because the stock figures would be inaccurate, it would show one too many old magazines and one too few current magazines because the OP did not inform anyone of the swap.

 

Whilst I agree the store would have probably agreed to a swap the actions of the OP were unreasonable in effecting the swap in the manner they did, and to a large extent they have brought this on themselves, and trying to hide behind blaming the store for not removing old issues is a bit lame.

 

Mossy

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  • 5 weeks later...
Get this - I had it when I walked in the store to get the new issue, I remember getting it out to show the security guard...and that's it. I can NOT find it anywhere. I can only assume I left it there, inadvertently gave it to the guard or simply dropped it etc. Infuriating, huh?

 

I did pay by card so I can prove the transaction and I would've used my Tesco club card so this should have a record of what I bought in said transaction. Plus I know what time it was so they could literally check the video and WATCH me!

 

Still, I was absolutely incensed when I realized I no longer have the receipt from the original purchase as I realize this greatly diminishes my claim.

 

my advice hun is simple.

 

throw the letter in the bin.

 

lets look at the facts...

 

£1.65 magazine

£40.00 costs (they claim)

 

it will cost £65.00 to issue the claim in the county court.

 

verdict? not economically viable to do so.

 

breathe easy, they will not proceed on your case!

its simply not worth their time, they are bullies, they thrive on threats,

their threats are empty, all of them in these kind of cases!! they even moan about CAG on their website lol. yes they do!! go look under ther tabbed sections with questions and answers CAG gets a mention when we tell people to ignore their letters lol.

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