Over 6 years help!!!

[TheSaint7]

I've just sent off my SAR for my business account. I've still got some statements from over 6 years ago.

 

I've some old accounts that are over 6 years old but I'm not sure if I've got any statements!! Anyone any ideas of how to get the charge info.

 

Old accounts

Halifax

Barclaycard

Lloyds

NatWest Personal

Midland

 

I'm new to this so any advice would be welcome.

 

TS:)

[Guest NATTIE]

NatWest personal, yes

[TheSaint7]

Who would be the right person to ask (smile nicely at) etc. ?

[Guest NATTIE]

I need to rephrase my response to a maybe. When was the account closed with NW and did you still have other accounts open with NW?

[TheSaint7]

If I remember rightly it was around mid 1990's. They closed my personal account and told me to use my business account instead for all transactions.

[Guest NATTIE]

when did the business account close or is it still open today?

[TheSaint7]

It's still open. I've got some statements from 98 and around there which total about £700.

[Guest NATTIE]

In that case absolutely yes it can be traced. Maybe pop into branch, usual story that a dispute has arisen blah blah blah but on old closed account. Get them to look on the NatWest Archive which should also have other accounts held and hey preston your old account.

[TheSaint7]

Hi,

 

went into my town branch and got no where with closed account. The nice woman couldn't locate it. Guess I'll just have to find something with the details on (have old cheque stubbs but can't find any account numbers on them). Will try beyond 6 years for open business account.

 

Any other ideas????

 

Cheers

[orfoster]

Im sure NWSM will come in here and tell you another way of doing it. I would send a SAR in with around the date that the account was opened and ask them to locate it. I used to transfer money between personal account and other accounts so i went through my statements and found the account number in there. Good Luck.

[TheSaint7]

Doesn't an SAR only cover the last 6 years??

 

When I did an SAR on my Business account I only got the last 6 years even though I ask info for the history of that account.

 

I'm going into my local (tiny) branch when they are open (closed today) to see if I can get anywhere.

[TheSaint7]

Still no good with closed account. Tried getting statements upto Aug 2000 from opening for business account from Town branch (said in dispute with a company etc.), had a call from my business manager (never spoken to him before) to say can only go back 6 years, and sorry but if I wanted any in the last 6 years no problem. Any ideas nwsm?? Thanks in anticipation!!!! Account opened in 1992.

[Guest NATTIE]

I think they can if they try harder

[TheSaint7]

Any ideas how I can make/pursuade them to try harder??

 

Thanks:confused:

[TheSaint7]

Have just phoned the business hotline and been told they can order upto 7 years!!!! (At least it's 1 year more) but advised to go through my business relation manager, who told me this morning that they couldn't get any over 6 years. Any other ideas to go back further? Anyone know why you wouldn't get over 6 years worth of statements with an SAR ???

[TheSaint7]

Yes!!! Just phoned Customer Services department on 0845 6052605 (got the number from another thread) a very nice man said could order up to 7 years then with me mentioning that I was sure he could order older he said there was something that said ordering statements over 7 years old.

He went off for a while then said yes ok and if I find the details for my other account I would need to call again and tell the Operator what statements I required and to fax that info through to Leeds CS on 0845 301 2462.

Hopefully I now have statements from 1992-2000 on there way. Well we'll see. Cheers to the very nice man!!!

[TheSaint7]

Just waiting now hoping that the statements will arrive. Feel abit excited, like waiting for Father Christmas to come.

[Guest NATTIE]

Hopefully with presents that will be want you wanted!!

[TheSaint7]

Think I'll have to write him a letter with a nice long list!!!

[Guest NATTIE]

To Father Christmas I hope!!

[TheSaint7]

He does live at Nat West head office doesn't he.!!??

[TheSaint7]

Just fed up now.

 

I've managed to get statements on my business account back to Jan 1998 but seem to have hit a brick wall trying to get further. With my umteenth call was told sorry but Nat West can only go back 7 years, she was lost for words when I pointed out that I'd already received over 8 years.

 

Decided to contact the ICO as I'd only received 6 years worth of statements under the SAR, was advised to write and ask for info again and if NW unable to supply ask why not. Below is the letter, any comments? Might I get somewhere or is this the end with this one?

 

Re. Data Protection Act 1998 Subject Access Request of 23rd August 2006

Dear Mr Lyons,

 

ACCOUNT NUMBER: xxxxxxT CODE xxxxxxxx

 

I hope you can help me. I wrote in my letter to you of the 23rd of August 2006:-

“Please supply me with a complete list of transactions and charges relating to my banking history with your organisation. Alternatively, a complete set of statements for that period will be acceptable.”

I received statements from Aug 2000 to July 2006, I expected the full history of my account not just 6 years worth.

After visiting my branch, having made numerous phone calls and receiving conflicting answers I am left rather confused as to what information Nat West hold. Initially I was told that my business account manager said that I could not get any further information, I’ve been told yes it is possible (and have received some more statements) concluding today when I was told by a returned call to say that Nat West can only go back to 7 years and she seemed lost for words when I replied that I had already received over 8 years worth.

 

After the call today I contacted the Information Commissioners Office regarding this matter and was advised to write this letter requesting the information (a complete list of transactions and charges relating to my banking history with your organisation) again and if this was not forthcoming to ask you to give a reason why not.

The 40 days for you to comply with the S.A.R. ran out at the beginning of October and I have been advised by the I.C.O. to contact them if this letter is not heeded.

I look forward to your response.

Don't know what else to do now, think I'll wait or should I just start the last 6 years with contractual rate??

[TheSaint7]

Any comments ideas??!!

 

Missed todays post!!!

 

Thanks