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    • Laura, I was surprised that the Director said that you hadn't appealed twice. I thought that the letter you posted on 24th June was the second appeal and that was to the IAS. And they did say that there was no further appeal possible. Could you please explain how many times you appealed. I am going to read your WS now. PS  Yes I meant to say that the keeper did not have a licence therefore it was wrong of them to assume he was the driver and the keeper. Thanks for picking that up.
    • In answer to your questions yes even though it wasn't called that, it was the NTK. Had it been a windscreen ticket you would not have received the NTK until 28 days had elapsed. In earlier times if the warden was present then a windscreen ticket would have been issued. It nows seems that the DVLA and the Courts don't see a problem  with not issuing a ticket when a warden is on site. A period of parking must mean that ther e has to be a start time and a finish time in order for it to be considered a period. A single time does not constitute a period. I am not sure what you mean by saying it could be taken either way.  All they have mentioned is  the incident time which is insufficient. There are times on the photos about one minute apart which do not qualify as the parking period because they are not on the PCN itself. The reason I asked if the were any more photos is that you should be allowed 5 minutes Consideration period for you to read the signs and decide whether you want to accept them and you do that by staying longer than 5 minutes. if  more  do not have photos of your staying there for more than 5 minutes they are stuffed. You cannot say that you left within the 5 minute period if you didn't , but you can ask them, should it get to Court , to provide strict proof that you stayed longer than the statutory time. If they can't do that, case over.
    • I recently bought some trainers from Sports Direct and was unhappy with them and their extortionate delivery and return postage charges. I tweeted about being unhappy, and received a reply from someone claiming to be from Sports Direct asking me to send my order number and email address by pm, so a claim could be raised. Which I (stupidly) did. The account used Sports Direct's name and branding, and a blue tick.  The following day I received a call from "Sports Direct Customer Service", and with a Kenyan number. They asked for details of the issue, and then sent me an email with a request to install an app called Remitly. They provided me with a password to access the app then I saw that it had been setup for me to transfer £100, and I was asked to enter my credit card number so they could "refund" me. I told them I was uncomfortable with this (to say the least), and was just told to ring them back when I did feel comfortable doing it. Ain't never gonna happen.  I just checked my X account, and the account that sent the message asking for my details is gone. I feel like a complete idiot falling for what was a clear scam. But at least I realised before any real damage was done. if you make a complaint about a company on social media, and you get a reply from someone claiming to be from that company and asking for personal details, tread very carefully.   
    • The good news is that their PCN does not comply with the Protection of Freedoms Act 2012  Schedule 4.. First under Section 9 (2)The notice must— (a)specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates; (b)inform the keeper that the driver is required to pay parking charges in respect of the specified period of parking and that the parking charges have not been paid in full; The PCN does not specify the parking period. AS you rightly say the ANPR times do not include driving to the parking space and then from there back to the exit. And once you include getting children in and out of cars especially if seat belts are involved the time spent parked can be a fair bit less than the ANPR times but still probably nowhere near the time you spent. But that doesn't matter -it's the fact that they failed to comply. Also they failed to ask the keeper to pay the charge.  Their failure means that they cannot now transfer the charge from the diver to the keeper . Only the driver is now liable. As long as UKPA do not know who was driving it will be difficult for them to win in Court as the Courts do not accept that the driver and the keeper are the same person. Particularly as anyone can drive any car if they have the correct insurance. It might be able to get more reasons to contest the PCN if you could get some photos of the signs. both at the entrance and inside the car park. the photos need to be legible and if there are signs that say different things from others that would also be a help.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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land of leather finance agreement


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Hi,

I am new to this site didn't know where to go to next,so i hope someone can advise me of my rights.As many of you, i bought a suite from LOL in November 2008 on credit.In Feb 2009 i noticed fading and peeling,so i did all the letters and complaints procedures as advised, i made it clear i didn't want a repair with partial discount as i have read about the repairs many of you have had.Needless to say no joy from anyone.It took so long to sort out an agreement with the finance company that it was time to pay the £1930.

I went to CAB they advised me not to pay and to get the furniture ombudsman out.

I had the visit in December at £99, to my shock horror he thought it was completely ok for a sofa to fade and peel even after 3 months!!

I chased the report in Jan 2010 as they didn't seem to be in any hurry to send it.

I eventually received the report 2 weeks later and they said i had no cause to complain as it is repairable.

I really don't want to hand over any money only to have to try and get it back through court.

Can anyone help.

P.S I have never missed payments on anything in my life will this affect my credit score?

Any answers will be appreciated please.

 

Thankyou Jayne

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Hi and welcome to CAG.

 

I would have thought that you should expect it to last more than 3 months too and that the Sale of Goods Act would come into play, but I don't know much about it so I'll move your post to the consumer forum as you may get a better response there.

 

This link may shed some light. http://www.consumeractiongroup.co.uk/forum/retailers-high-street-line/117106-sale-goods-basic-guide.html#post1181669

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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hi i really hope you would be able to help me. i bought an "interest free for a year" sofa. i payed the exact amount owed by standing order each month and payed it off in full before the end of the interest free period. however i noticed today that for the last 4 months (after the interest free period) they have been taking out of my account a further £65.63 each month. i rang them and they said i owe a further £375.46! this money is the interest they have calculated on the account which they say i owe because to qualify for the interest free period i have to pay an end fee of £35 before the interest free period ends... which is apparently in the small print. is there anything you can suggest? i would really appreciate any help

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Hi,i am having problems with this company too so i know where your coming from.Do you still have a copy of the agreement?I would think if you have been paying a set amount each month that was advised by them to stop any interest, they have no right to take extra money! have you canceled the direct debit?

 

Jayne

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i have started my own thread so i will repeat this message on there. i do not have agreement. the day i ordered the sofa i left land of leather with a leather cleaning kit and that was it. i have one letter from them saying they went into administration but was is it. i was the one that contacted them asking to pay it off in full within the interest free year. they sent me a standing order form and told me over the phone the amount to pay

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