Woolwich mortgage charges . ***WON***

[HP Mum]

I am a bit nervous now having read this:

http://www.consumeractiongroup.co.uk/forum/showthread.php?440434-Orge-Vs-Barclays-Woolwich-Arrears-Charges

 

My mortgage was set up before 2004 change in regulations.

Maybe can't claim back beyond 6y?

 

Guess I have to a) see how B replies? and b) maybe learn from Orge's mistakes?

[HP Mum]

I have had correspondence from Barc - but they say they are looking into my complaint and wont reply before end March !!!

Which will be 2 months after my prelim letter.

[slick132]

Hi Mum,

 

If the bank wants to delay, that's up to them.

 

When did you send them the LBA ?

[Doc2016]

Why does a reply by March indicate a delay?

 

Banks have 8 weeks from the date you raise a complaint to provide a resolution before your FOS rights kick in. End of March is what, around 4 weeks. The dates in the letters they send are 'update' dates. Basically, if they don't have a resolution by that date, they will send a letter telling you they are still looking into it and then give u another date saying they will update u by this time...that date will typically be the 8 week deadline

[AndyOrch]

Why does a reply by March indicate a delay?

 

Banks have 8 weeks from the date you raise a complaint to provide a resolution before your FOS rights kick in. End of March is what, around 4 weeks. The dates in the letters they send are 'update' dates. Basically, if they don't have a resolution by that date, they will send a letter telling you they are still looking into it and then give u another date saying they will update u by this time...that date will typically be the 8 week deadline

 

Not if its in response to a LBA.