British Gas Prepayment meter

[Anthony2505]

Hi,

 

Wondering if anyone can answer this for me? I have a prepayment meter from British Gas, since I have a large debt. I want to pay this off but they set the meter to take £30 per week, which I cant afford but they have refused to reduce. I have to put £10 per day on it and it takes a proportion toward the debt, but even when I have paid the £30 for the week, because it takes it when I put the card in. But however much credit is left, the meter zeros it and cuts the gas off, every night? Is this correct? Emergancy not used.

 

Thanks for any comments.

[supertramper]

That doesn't sound right at all, have you tried putting gas on just once a week, giving you enough for the week and the thirty pound to pay off your debt?

[spammers]

Idon't think the meter is supposed to do this.

 

Have you tried contacting the Energy Ombudsman?

Telephone: 0845 055 0760 or 01925 530263

Fax: 0845 055 0765 or 01925 530264

Textphone: 18001 0845 0511513 or 18001 01925 430886

Email: [email protected]

 

If British Gas cannot help you.

[2ltr16valve]

When I was with BG, there was a debt on the meter... we had similar issue and BG's answer was "we can by law take 70% of whatever you put on your card, EVERYTIME you top it up" so everytime you put it into the meter it can take 70% of that credit !

 

We promptly switch supplier to Scottish power in my name ! debt is in partners, they can whistle for a while !