Boxclever - Is this Default Notice Ok ??!?!

[drob]

WAHEY!!!!!!

 

Another one bites the dust! Well done Drob, being persistent and as stubborn as they are works wonders!

 

 

Thanks Bazooka Boo..... Just preparing myself for another battle with a different company now. The Fight Goes On

[Bazooka Boo]

Can't wait!! Bring it on!!

[hailhail]

Glad to hear i'm not the only one having problems with Boxclever. I've been a customer with them for about 8 years and in december 09 changed our TV to a larger one. When the man came to collect it, he said it had minor scratches and made me sign a form.

 

About a week later, I got a letter from boxclever asking me to pay £170 odd for the fix? I have paid insurance on all prodcuts hire from them and therefore sent in a letter stating the TV was not in a condition for repair and I had made no claims at all.

 

I then just got a letter from the famous Credit Security Ltd! I try and speak to Boxclever claims dept but their customer serices will not put me through, i've also asked to speak to a manager and still they refuse to put me through to anyone. I just keep getting rude calls from CS and letters from Boxclever telling i can only speak to CS ltd.

 

Anyone got any ideas or had this problem regarding insurance claims you've never made?

[drob]

Hi hailhail

 

Welcome to the whacky world of Boxclever and CSL ping pong......

 

You need to write a letter to Boxclever and tell them that you will only deal with them and not CSL. In your letter always quote their complaints proceedure to them....

 

Complaints Procedure

 

Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks.If we cannot we will let you know when an answer may be expected.

If we have not resolved the situation within eight weeks we will provide you with information about the Financial Ombudsman Service.

 

Aswell as giving these guys a ring Consumer Direct

 

They will pass the details of your complaint over to TS and the OFT if necessary.

 

 

[drob]

You do have to admire these idiots. After all my Hassle Boxclever have now sent me a letter demanding £777.88. It also quotes in the letter the following......

 

If the account has been terminated prior to the expiry of the minimum hire period the balance will also include a disconnection charge.

 

I am going to have so much fun with these idiots ..... ding ding round 2

[F_DCAs]

Words fail me with Boxclever. How foolish can they get?

 

As for CSL, ignore. They're a particularly hopeless DCA, and not even one of the bigger DCAs - their staff however, are as singularly ignorant of CCA legislation as any other DCA.

 

I once had one muppet from there tell me that it was a legal duty that I had to supply them with I&E details, and then got heated when I called her out on it. I enjoy letting them hang themselves in telephone conservations, then progressively pick apart every aspect of the call - keeps them on their toes, which they need to count with!

 

I've not had a call for over a year and a half, and I feel strangely unpopular now.

[Bazooka Boo]

Well, more fool them Drob.

 

You have the evidence in black & white let them continue to chase their own tail, then if it ever gets really heated, ie, they issue you with court papers, come back here, as you will have the perfect defence anyhow!

 

Did the fools ever collect the TV & Stand?