Glad to hear i'm not the only one having problems with Boxclever. I've been a customer with them for about 8 years and in december 09 changed our TV to a larger one. When the man came to collect it, he said it had minor scratches and made me sign a form. About a week later, I got a letter from boxclever asking me to pay £170 odd for the fix? I have paid insurance on all prodcuts hire from them and therefore sent in a letter stating the TV was not in a condition for repair and I had made no claims at all. I then just got a letter from the famous Credit Security Ltd! I try and speak to Boxclever claims dept but their customer serices will not put me through, i've also asked to speak to a manager and still they refuse to put me through to anyone. I just keep getting rude calls from CS and letters from Boxclever telling i can only speak to CS ltd. Anyone got any ideas or had this problem regarding insurance claims you've never made?