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    • Well barristers would say that in the hope that motorists would go to them for advice -obviously paid advice.  The problem with appealing is at least twofold. 1] there is a real danger that some part of the appeal will point out that the person appealing [the keeper ] is also the driver.  And in a lot of cases the last thing the keeper wants when they are also the driver is that the parking company knows that. It makes it so much easier for them as the majority  of Judges do not accept that the keeper and the driver are the same person for obvious reasons. Often they are not the same person especially when it is a family car where the husband, wife and children are all insured to drive the same car. On top of that  just about every person who has a valid insurance policy is able to drive another person's vehicle. So there are many possibilities and it should be up to the parking company to prove it to some extent.  Most parking company's do not accept appeals under virtually any circumstances. But insist that you carry on and appeal to their so called impartial jury who are often anything but impartial. By turning down that second appeal, many motorists pay up because they don't know enough about PoFA to argue with those decisions which brings us to the second problem. 2] the major parking companies are mostly unscrupulous, lying cheating scrotes. So when you appeal and your reasons look as if they would have merit in Court, they then go about  concocting a Witness Statement to debunk that challenge. We feel that by leaving what we think are the strongest arguments to our Member's Witness Statements, it leaves insufficient time to be thwarted with their lies etc. And when the motorists defence is good enough to win, it should win regardless of when it is first produced.   
    • S13 (2)The creditor may not exercise the right under paragraph 4 to recover from the keeper any unpaid parking charges specified in the notice to keeper if, within the period of 28 days beginning with the day after that on which that notice was given, the creditor is given— (a)a statement signed by or on behalf of the vehicle-hire firm to the effect that at the material time the vehicle was hired to a named person under a hire agreement; (b)a copy of the hire agreement; and (c)a copy of a statement of liability signed by the hirer under that hire agreement. As  Arval has complied with the above they cannot be pursued by EC----- ------------------------------------------------------------------------------------------------------------------------------------------------------------------- S14 [1]   the creditor may recover those charges (so far as they remain unpaid) from the hirer. (2)The conditions are that— (a)the creditor has within the relevant period given the hirer a notice in accordance with sub-paragraph (5) (a “notice to hirer”), together with a copy of the documents mentioned in paragraph 13(2) and the notice to keeper; (b)a period of 21 days beginning with the day on which the notice to hirer was given has elapsed;  As ECP did not send copies of the documents to your company and they have given 28 days instead of 21 days they have failed to comply with  the Act so you and your Company are absolved from paying. That is not to say that they won't continue asking to be paid as they do not have the faintest idea how PoFA works. 
    • Euro have got a lot wrong and have failed to comply with the Protection of Freedoms Act 2012 Schedule 4.  According to Section 13 after ECP have written to Arval they should then send a NTH to the Hirer  which they have done.This eliminates Arval from any further pursuit by ECP. When they wrote to your company they should have sent copies of everything that they asked Arval for. This is to prove that your company agree what happened on the day of the breach. If ECP then comply with the Act they are allowed to pursue the hirer. If they fail, to comply they cannot make the hirer pay. They can pursue until they are blue in the face but the Hirer is not lawfully required to pay them and if it went to Court ECP would lose. Your company could say who was driving but the only person that can be pursued is the Hirer, there does not appear to be an extension for a driver to be pursued. Even if there was, because ECP have failed miserably to comply with the Act  they still have no chance of winning in Court. Here are the relevant Hire sections from the Act below.
    • Thank-you FTMDave for your feedback. May I take this opportunity to say that after reading numerous threads to which you are a contributor, I have great admiration for you. You really do go above and beyond in your efforts to help other people. The time you put in to help, in particular with witness statements is incredible. I am also impressed by the way in which you will defer to others with more experience should there be a particular point that you are not 100% clear on and return with answers or advice that you have sought. I wish I had the ability to help others as you do. There is another forum expert that I must also thank for his time and patience answering my questions and allowing me to come to a “penny drops” moment on one particular issue. I believe he has helped me immensely to understand and to strengthen my own case. I shall not mention who it is here at the moment just in case he would rather I didn't but I greatly appreciate the time he took working through that issue with me. I spent 20+ years of working in an industry that rules and regulations had to be strictly adhered to, indeed, exams had to be taken in order that one had to become qualified in those rules and regulations in order to carry out the duties of the post. In a way, such things as PoFA 2012 are rules and regulations that are not completely alien to me. It has been very enjoyable for me to learn these regulations and the law surrounding them. I wish I had found this forum years ago. I admit that perhaps I had been too keen to express my opinions given that I am still in the learning process. After a suitable period in this industry I became Qualified to teach the rules and regulations and I always said to those I taught that there is no such thing as a stupid question. If opinions, theories and observations are put forward, discussion can take place and as long as the result is that the student is able to clearly see where they went wrong and got to that moment where the penny drops then that is a valuable learning experience. No matter how experienced one is, there is always something to learn and if I did not know the answer to a question, I would say, I don't know the answer to that question but I will go and find out what the answer is. In any posts I have made, I have stated, “unless I am wrong” or “as far as I can see” awaiting a response telling me what I got wrong, if it was wrong. If I am wrong I am only too happy to admit it and take it as a valuable learning experience. I take the point that perhaps I should not post on other peoples threads and I shall refrain from doing so going forward. 🤐 As alluded to, circumstances can change, FTMDave made the following point that it had been boasted that no Caggers, over two years, who had sent a PPC the wrong registration snotty letter, had even been taken to court, let alone lost a court hearing .... but now they have. I too used the word "seemed" because it is true, we haven't had all the details. After perusing this forum I believe certain advice changed here after the Beavis case, I could be wrong but that is what I seem to remember reading. Could it be that after winning the above case in question, a claimant could refer back to this case and claim that a defendant had not made use of the appeal process, therefore allowing the claimant to win? Again, in this instance only, I do not know what is to be gained by not making an appeal or concealing the identity of the driver, especially if it is later admitted that the defendant was the driver and was the one to input the incorrect VRN in error. So far no one has educated me as to the reason why. But, of course, when making an appeal, it should be worded carefully so that an error in the appeal process cannot be referred back to. I thought long and hard about whether or not to post here but I wanted to bring up this point for discussion. Yes, I admit I have limited knowledge, but does that mean I should have kept silent? After I posted that I moved away from this forum slightly to find other avenues to increase my knowledge. I bought a law book and am now following certain lawyers on Youtube in the hope of arming myself with enough ammunition to use in my own case. In one video titled “7 Reasons You Will LOSE Your Court Case (and how to avoid them)” by Black Belt Barrister I believe he makes my point by saying the following, and I quote: “If you ignore the complaint in the first instance and it does eventually end up in court then it's going to look bad that you didn't co-operate in the first place. The court is not going to look kindly on you simply ignoring the company and not, let's say, availing yourself of any kind of appeal opportunities, particularly if we are talking about parking charge notices and things like that.” This point makes me think that, it is not such a bizarre judgement in the end. Only in the case of having proof of payment and inputting an incorrect VRN .... could it be worthwhile making a carefully worded appeal in the first instance? .... If the appeal fails, depending on the reason, surely this could only help if it went to court? As always, any feedback gratefully received.
    • To which official body does one make a formal complaint about a LPA fixed charge receiver? Does one make a complaint first to the company employing the appointed individuals?    Or can one complain immediately to an official body, such as nara?    I've tried researching but there doesn't seem a very clear route on how to legally hold them to account for wrongful behaviour.  It seems frustratingly complicated because they are considered to be officers of the court and held in high esteem - and the borrower is deemed liable for their actions.  Yet what does the borrower do when disclosure shows clear evidence of wrong-doing? Does anyone have any pointers please?
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Boxclever - Is this Default Notice Ok ??!?!


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I received a default notice this morning (02/12/09). I am not very good on what needs to be in a default notice to make it ok or not and would be grateful if someone could take a look and offer any advise.

 

 

Thank You in advance

BX1.PDF

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Tut tut. How these people can issue such a notice is beyond me. 27th Nov till 7th Dec is most certainly not 14 CLEAR days from receipt. Idiots

 

Let them terminate and then tell them about the faulty DN

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

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Thank you for your reply Silverfox1961.

 

I was going to write to them and inform them of my intention to clear the arrears on 11/12/2009 (Next Payday) I was also going to Inform them that the default notice is invalid as it clearly does not give 14 CLEAR DAYS.

 

If i wait for them to terminate the agreement wont they just come and take the equipment on hire or will they need a court order? and if they go for a court order will the invalid default notice come into play?

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AH! Not sure.

Didn't realise it was a rental agreement. I suppose the BoxClever should have given me a clue :eek:

The fact that the default notice is dated 27th Nov and the remedy date should be the 14th/15th Dec (based on first class post and the fact it was issued on a Friday) I would contact them and point this out so that they don't put a default on your credit file. The missed payments that should show are bad enough but the only stay for about a year rather than the 6 years for defaults. If they terminate, I would think that they will attempt to reclaim their property.

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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AH! Not sure.

Didn't realise it was a rental agreement. I suppose the BoxClever should have given me a clue :eek:

The fact that the default notice is dated 27th Nov and the remedy date should be the 14th/15th Dec (based on first class post and the fact it was issued on a Friday) I would contact them and point this out so that they don't put a default on your credit file. The missed payments that should show are bad enough but the only stay for about a year rather than the 6 years for defaults. If they terminate, I would think that they will attempt to reclaim their property.

 

I have been with Boxclever since 1999 and as to date they have never recorded any information on my credit file.

 

Do you think it's best to write to them with my intention to pay and then point out that the default notice is not valid and that they must not record any adverse information against me?

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Do you think it's best to write to them with my intention to pay and then point out that the default notice is not valid and that they must not record any adverse information against me?

 

 

You could ring them, get the name of the person you speak to and then follow it up in writing to make sure. Recorded delivery of course.

I don't normally recommend ringing anyone but as you're not trying to avoid the arrears, I can't see it doing any harm

If you are asked to deal with any matter via private message, PLEASE report it.

Everything I say is opinion only. If you are unsure on any comment made, you should see a qualified solicitor

Please help CAG. Order this ebook. Now available on Amazon. Please click HERE

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You could ring them, get the name of the person you speak to and then follow it up in writing to make sure. Recorded delivery of course.

I don't normally recommend ringing anyone but as you're not trying to avoid the arrears, I can't see it doing any harm

 

Thanks silverfox......... i don't fancy ringing them so i think a polite letter is in order.

 

As for the default notice, what do i refer legislation do irefer to stating that they must give 14 days and they have clearly not?

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Have done a little bit of research on Default Notices and will send Boxclever the following...............

 

 

 

Dear Sir/Madam

 

I am writing in response to your Default Notice dated 27th November 2009, which I received on 2nd December 2009.

 

I noticed that this Default Notice was served under section 87(1) of the Consumer Credit Act 1974. Section 87(1) of the Consumer Credit Act 1974 Act allows you the creditor to send a default notice giving me the debtor fourteen days from the date you receive it to pay the arrears.

 

The default notice that you have issued states that payment must be made by 07/12/2009 this does not allow fourteen days to pay the arrears of £86.96 and therefore renders the Default Notice Invalid.

 

You have also informed me that you have added a £10 administration charge to my account as a result of the Default Notice. As the Default Notice is Invalid please remove this charge from my account.

 

I am aware that my account is in arrears and I fully intend to repay my arrears no later than 15/12/09 and I would be grateful if you could forward me you banking details to enable me to set up a Standing Order.

 

I trust that this clarifies my position and I look forward to a full response to this letter within 7 days

Yours faithfully

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  • 2 weeks later...

I sent the above letter to Boxclever and today I recieved a reply (see attached file)

I just love the statement "This letter now replaces the original Default Notice"

Perhaps i should send them a tutorial on what constructs a Default Notice??!?!!?

BC.PDF

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I sent the above letter to Boxclever and today I recieved a reply (see attached file)

 

I just love the statement "This letter now replaces the original Default Notice"

 

Perhaps i should send them a tutorial on what constructs a Default Notice??!?!!?

 

 

And the morons have only given you '14 days' and No Date :D

 

You have to admire stupidity!

 

JOgs

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  • 2 months later...

I have a TV, TV Stand and Video on rental from Boxclever. I fell behind with a couple of payments and Boxclever issued a Default Notice. The default notice that Boxclever sent was Invalid as it did not allow fourteen days to pay the arrears.

 

Boxclever have now sent the account to Credit Security Limited. I actualy think that I have been overpaying Boxclever and since the Hire Agreement is regulated I have CCA'd Credit Security Ltd.

 

I today telephone Boxclever and told them that I want to return the equipment. I was told that I can't because Credit Security Limited are dealing with the account and until i pay the arrears the equipment can't be returned and I will still have to pay the monthly rental.

 

I was also told by Boxclever that Credit Security Ltd have the right to actualy sell me the equipment and then collect the full amount

 

Not to sure as to my next move ............. any advice??

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is it on hp or rental?

 

but eitherway its their's not yours anyhow!

stop paying and say come and get it else it goes in the bin!

 

i no longer want it.

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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It is a Rental Agreement .... I have told them that If it is not collected in 7 days i will leave it in the Front Garden. They then said that i would be liable ..... what a nightmare!

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  • 4 weeks later...

Still having problems with these clowns!!!!

 

1. Boxclever refuse to collect the equipment because Credit Security Ltd are administering the account.

 

2. Credit Security refuse to authorise collection because the account has arrears.

 

3. Monthly rental is still being charges until my arrears are paid off.

 

Can anyone offer any advice??

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So you said that they have issued a faulty DN? How long is left to run on the agreement, and did you ever get a reply to your CCA request?

 

Have they ever sent you a letter stating that the full balance is now payable?

 

Complaints Procedure

 

Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks.If we cannot we will let you know when an answer may be expected.

If we have not resolved the situation within eight weeks we will provide you with information about the Financial Ombudsman Service.

Please contact us at:

boxclever

Technology House,

Ampthill Road

Bedford

MK42 9QQ

Tel: 08705 546 563

Fax: 01234 265373

Email: [email protected]

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

 

I would get in touch with BBC Watchdog, aswell as TS via Consumer direct, and use the above complaints procedure.

Consumer Direct

 

BBC - Watchdog - - Got a story

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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The Hire agreement was for a minimum of 18 months. I have had the equipment for over 18 months.

 

Yes they have supplied a Credit Agreement and Terms & Conditions, although the Terms & Conditions are seperate and could relate to anything.

 

There is no Full Balance due, just rental arrears.

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So you have gone the course of the agreement, and have you paid the outstanding two months you missed?

 

I can see where they're coming from, the minimum contract is for 18 months, you default on two months payments, so technically owe them two months rent, however if you have paid them the other two months rent you missed....whats their beef!:roll:

 

As long as you have paid the 18 months, I fail to see what their issue is, have you still a copy of the agreement? If so it will tell you what charges they will apply if you miss payments. Does it outline the fees incurred if payments are missed?

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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  • 5 weeks later...

Yes I have fully paid the minimum 18 months ........

 

I have today received a letter from a company called TSR Recoveries whom I believe to be Boxclevers in house threat monkeys.

 

 

Dear drob

We act on behalf of boxclever who advise that you have defaulted on rented equipment. Therefore as per terms and conditions of the Hire Agreement we have no alternative but to charge you for the equipment and any rental charges

 

THE TOATAL AMOUNT OWING IS £786.56

 

Unless payment is received within TEN days of this letter Court proceedings may be started. You should note that if proceedings are commenced our clients will increase to include the court fees and costs.

Yours Faithfully

TSR Debt Recovery

I just don't know what to do.....any advise please.

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Dear TSR,

 

Please send me a copy of your formal complaints procedure by return of post.

 

Drob.

 

Thats the only letter I would be sending to them.

 

As for box clever, have you entered a formal complaint to them? If not do so.

 

Aswell as giving these guys a ring Consumer Direct

 

They will pass the details of your complaint over to TS and the OFT if necessary.

 

http://www.checksure.biz/live/freesearch2_company.asp?ssn=4231108-4573583787097717201460992&companynumber=02086115

Edited by Bazooka Boo
  • Haha 1

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Dear TSR,

 

Please send me a copy of your formal complaints procedure by return of post.

 

Drob.

 

Thats the only letter I would be sending to them.

 

As for box clever, have you entered a formal complaint to them? If not do so.

 

Aswell as giving these guys a ring Consumer Direct

 

They will pass the details of your complaint over to TS and the OFT if necessary.

 

checkSURE - Free Search

 

 

I haven't entered into a formal complaint with Boxclever, do I ask for a copy of there complaints proceedure?

 

Also TSR have exactly the same address as Boxclever so I can only persume that TSR are Boxclever.

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Yes ask Boxclever for their complaints procedure and exhaust it fully, or until you get the result your after.

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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Yes ask Boxclever for their complaints procedure and exhaust it fully, or until you get the result your after.

 

What happens if Boxclever ignore my request for their complants proceedure(They are good at the Ignoring thing) and go for a CCJ

 

 

Also Boxclever have their complaints proceedure on the website ...........

 

Complaints Procedure

 

Our aim is to get it right, first time, every time. If we make a mistake we will try to put it right promptly.

We will always confirm to you the receipt of your complaint within five working days and do our best to resolve the problem within four weeks.If we cannot we will let you know when an answer may be expected.

If we have not resolved the situation within eight weeks we will provide you with information about the Financial Ombudsman Service.

Please contact us at:

boxclever

Technology House,

Ampthill Road

Bedford

MK42 9QQ

Tel: 08705 546 563

Fax: 01234 265373

Email: [email protected]

Using our complaints procedure or referral to the Financial Ombudsman Service does not affect your legal rights.

 

Should i just go ahead and make an official complaint and quote their proceedures to them???

 

Thanks

Edited by drob
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  • 3 weeks later...

**Update**

 

After reporting Boxclever to trading standards and inviting Boxclever to take me to court to recover the debt. Boxclever have now agreed to collect the rental equipment, cancel the agreement and clear any outstanding balance on the account and i even have this in writing.

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WAHEY!!!!!!:D

 

Another one bites the dust! Well done Drob, being persistent and as stubborn as they are works wonders!

Who ever heard of someone getting a job at the Jobcentre? The unemployed are sent there as penance for their sins, not to help them find work!

 

 

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