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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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6 CCA letters ready to go-- few questions, then our progress


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Very good. Nice letter. Got some "wrong words" put but very good. Give me a few minutes and I would put an edited version of it (mostly will be the same but some small changes and additions).

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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Have you asked Robinson Way for a 'thingy'? According to one previous poster (it may even have been yourself), it's their name for a CCA request?

 

I deem that all CCA requests be changed to the name 'thingy' regarding all cases involving Robinson Way. Note to moderators.

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Once again, as said, very impressed. Have a look at this. The reason I have edited a bit is because you have used some wrong words (e.g. you do not call contacting me "conversations" but they are called "communications"). Also have added some more info. Also when writing to a DCA especially when you are in the right you do not ask. You demand. And, the other thing is, if they have failed to send a CCA copy and have written that they cannot send one, then you do not ask for it again. ;)

 

But as you will see, the majority is yours. Good show. Impressed.

 

Dear Sirs

 

I am writing in relation to the quantity and frequency of telephone callslink8.gif that I have received from your company, which I deem to be personally harassing.

 

As I have verbally requested that these stop, but I am still receiving calls I am now demanding that all further communication from your company to be made in writing only.

 

I am of the view that your continued harassment of me by telephone puts you in breach of Section 40 of the Administration of Justice Act 1970, and the Protection from Harassment Act 1997.

 

Please note that if you contact me by telephone, after a formal request not to, you will be in breach of the Wireless Telegraphy Act (1949) and you will have committed an offence under the Communications Act (2003) s.127. Therefore I reserve the right to report you to OFCOM, Trading Standards and The Office of Fair Trading, meaning that you will be liable to prosecution and a substantial fine.

 

Be advised that considering I am notifying you that you must not contact me by phone again, then and under the Data Protection Act, you have to remove my telephone number from your records being in whichever way/form it is held and that any further telephone callslink8.gif from your company will be recorded.

 

As a registered debt collectionlink8.gif agency you are licensed by the OFT and therefore have promised to abide by guidelines set out by the OFT. Should you fail to abide by the rules and conditions you undertook to obtain your license, I believe it is understood you can be reported to said OFT so that you can be investigated as to whether you are fit to hold said license

 

I refer you to the following from the OFT Guidelines namely:

 

Physical/psychological harassment

2.5 Putting pressure on debtors or third parties is considered to be oppressive.

2.6 Examples of unfair practices are as follows:

 

h. ignoring and/or disregarding claims that debts have been settled or are disputed and continuing to make unjustified demands for payment

 

 

Deceptive and/or unfair methods

2.7 Dealings with debtors are not to be deceitful and/or unfair.

2.8 Examples of unfair practices are as follows:

 

f. passing on debtor details to debt management companies without the debtors' informed prior consent

i. failing to investigate and/or provide details as appropriate, when a debt is queried or disputed, possibly resulting in debtors being wrongly pursued

 

k. not ceasing collection activity whilst investigating a reasonably queried or disputed debt.

 

Considering section 2.8f, I am now demanding a copy of the letter from the original creditor asking for my consent to have passed my data to your company. Furthermore you must also include a copy of my written response to such a request confirming my authority for my details to be passed onto yourselves. If you fail to supply this, not only will you be in breach of 2.8f above but will also be in breach of the Data Protection Act 1998.

 

In respect of the above paragraph, I require your written response including copies of both letters to reach myself in no longer than 14 days. Also as you have advised me by letter on numerous occasions that you cannot obtain a signed executed agreement as I requested under the legislation contained within s.78 (1) Consumer Credit Act 1974 the law states this account is in disputelink8.gif and therefore unenforceable and has been since 19/11/09.

You are to note that you are currently in breach of all the above guidelines. Furthermore, should you be unable to make available the above requested documents within the stipulated time, then you are acting contrary to the terms and conditions you agreed to abide by when applying for your license. Should this be the case then you are to take this letter as a service of a section 10 of the Data Protection Act 1998 and cease and desist from handling my personal datalink8.gif any further. You are also to take notice that you are to cease and desist from contacting me again and failure of this I will be reporting your company to the OFT for investigation.

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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I mean, I have got to say......... wow! How about this one. :D:D

 

As a registered debt collectionlink8.gif agency you are licensed by the OFT and therefore have promised to abide by guidelines set out by the OFT. Should you fail to abide by the rules and conditions you undertook to obtain your license, I believe it is understood you can be reported to said OFT so that you can be investigated as to whether you are fit to hold said license

 

:D:D

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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Out of curiousity, you say in the letter that they have written that they cannot send you a copy of the executed agreement. You are sure of this? You have this in writing?

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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I mean, I have got to say......... wow! How about this one. :D:D

 

As a registered debt collectionlink8.gif agency you are licensed by the OFT and therefore have promised to abide by guidelines set out by the OFT. Should you fail to abide by the rules and conditions you undertook to obtain your license, I believe it is understood you can be reported to said OFT so that you can be investigated as to whether you are fit to hold said license

 

:D:D

 

lol, wonder where i got that from :D

 

Aha! It was yourself, and earlier in this thread about the Robinson Way thingy.

 

yep i'm the one thats gets legal thingys:lol::lol::lol:

 

Out of curiousity, you say in the letter that they have written that they cannot send you a copy of the executed agreement. You are sure of this? You have this in writing?

 

 

exhibit "A" your honour ;)

 

 

img014.jpg

 

 

and a further letter stating they can't get hold of one, the nice lady on the phone last night said that "many catalogue firms don't provide them therefore they don't need to provide one, and just because they can't take legal action or take me to court dosen't mean they can't pursue the debt"

Edited by Gaznkaz08
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Good. Nice you to see you are "picking up" and learning to "look after yourself".

 

Now, we move on to a training exercise. Think very hard, put the answers to your wife (or a friend) before you post because I WANT the right answers. I DO NOT want just an answer. You will get ONE shot at this just like as if you were in front of a judge.

 

Q 1: In that letter it says that you are clearly liable because you have been making payments.

 

I want you to challenge as to whether you are still liable or not and why.

 

Q 2: In that letter it says that they can still report you to CRAs. Tell me why you believe they have no right to do this and why.

 

Remember. You will get one shot at answering those two questions. You might think you know the answers BUT I am their solicitor and I am prepared to rip your replies to pieces to prove that you still owe money. So think hard before you reply. Try and imagine what I can say back to you to prove you wrong.

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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s40 Admin of justice Act doesn't apply now - superseded

Repealed = Does not apply any more.

Superceeded = Changed by what? How?

 

s40 is still there and is still used by a lot of different agencies. I take it you are referring to this thread????? http://www.consumeractiongroup.co.uk/forum/debt-collection-industry/198612-administration-justice-act-cabot.html

 

As it says in that thread, that is the OFT guidance but the OFT does not repeal or superceeds laws. It does not have that power. It can say what it believes should be done and applied. BUT we also know that it is basically just a "wolf with false teeth" as it hardly does anything to control banks and DCAs.

 

Read Administration of Justice Act 1970 (c.31) - Statute Law Database

 

Debt Factsheets - Harassment of people in debt by creditors

 

Administration of Justice Act 1970 - Debt Help UK

 

http://www.payplan.com/debt-library/bailiffs-harassment.php

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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Good. Nice you to see you are "picking up" and learning to "look after yourself".

 

Now, we move on to a training exercise. Think very hard, put the answers to your wife (or a friend) before you post because I WANT the right answers. I DO NOT want just an answer. You will get ONE shot at this just like as if you were in front of a judge.

 

Q 1: In that letter it says that you are clearly liable because you have been making payments.

 

I want you to challenge as to whether you are still liable or not and why.

We have only been making payments as we have been harassed and pressurised by RW, we had numerous DCA’s contacting us at the time and in a bid to start sorting ourselves out we just made an offer to pay without making the correct enquiries as to if we were actually liable for the alleged account , we have been provided with no documentation regarding this account what so ever, apart from statements showing our payments to RW. RW way admitted in their very first response that there was no CCA relating to this alledged account in existence, failing to provide an executed agreement when requested is mentioned in CCA s77(6)

"If the creditor fails to comply with Subsection (1)(a) He is not entitled , while the default continues, to enforce the agreement. Therefore this account has become unenforceable at law"

 

 

Q 2: In that letter it says that they can still report you to CRAs.

 

Tell me why you believe they have no right to do this and why.

 

Due too their failure to comply with the cca request s78 (1) the law states the account is in dispute. The letter they signed for on 08/11/2009 states under section 10 of the Data Protection Act they must cease processing any of my data in relation to this account which includes passing any of my information to any other DCA and CRA

 

 

Remember. You will get one shot at answering those two questions. You might think you know the answers BUT I am their solicitor and I am prepared to rip your replies to pieces to prove that you still owe money. So think hard before you reply. Try and imagine what I can say back to you to prove you wrong.

 

be gentle :D

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Why be gentle? You do not like clicking peoples scales when they help you so I am going to mean.

 

Q1: So a running agreement is a s.77? Because as far as I know a s.77 it is subsection (4) and a s.78 which is for a running agreement is subsection (6) http://www.fisa.co.uk/downloads/CCA%201974.pdf#search=%22%22Consumer%20Credit%20Act%201974%22%20licensing%22

 

Also you have confirmed that although the agreement is unenforceable the debt is still there.

 

This is why you think before you say something.

Q2: Wrong answer. Read the McGuffick judgement. Not supplying a copy of the agreement makes the agreement unenforceable by a court BUT they can still put a default with the CRA.

 

Try again and give a different answer. You have a letter there re your wife where the DCA referred to McGuffick. The question will also answer re your wife. So make it a good answer.

 

McGuffick judgement http://www.judiciary.gov.uk/docs/judgments_guidance/mcguffick-v-rbs.pdf

 

Find out why he still got the default with the CRA.

Edited by nick20045
wrote dispute instead of default

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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Why be gentle? You do not like clicking peoples scales when they help you so I am going to mean.

 

i've clicked yours before

 

Q1: So a running agreement is a s.77? Because as far as I know a s.77 it is subsection (4) and a s.78 which is for a running agreement is subsection (6) http://www.fisa.co.uk/downloads/CCA%201974.pdf#search=%22%22Consumer%20Credit%20Act%201974%22%20licensing%22

 

that was taken from the notice of dispute letter i sent them which was a template, i take it thats why you don't like template letters then??

 

so s77 is fixed sum likes loans and s78 is cards basically

 

 

this part in that CCA PDf 77(1) and 78(1):

 

shall give the debtor a copy of the executed agreement (if any)

 

so they could be right that the alleged account may never of had an executed agreement

 

Also you have confirmed that although the agreement is unenforceable the debt is still there.

 

 

isn't the debt always going to be there though, just unenforcable, they have statements to show the debt is there

 

 

This is why you think before you say something.

Q2: Wrong answer. Read the McGuffick judgement. Not supplying a copy of the agreement makes the agreement unenforceable by a court BUT they can still put a default with the CRA.

 

Try again and give a different answer. You have a letter there re your wife where the DCA referred to McGuffick. The question will also answer re your wife. So make it a good answer.

 

McGuffick judgement http://www.judiciary.gov.uk/docs/judgments_guidance/mcguffick-v-rbs.pdf

 

Find out why he still got the default with the CRA.

 

i'll have a look at the mcguffick stuff tomorrow, need to have an "empty head" few hours and a beer :D

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i'll have a look at the mcguffick stuff tomorrow, need to have an "empty head" few hours and a beer :D
Go forth Luke our Jedi and may the force be with you. :D

 

Originally Posted by nick20045 viewpost.gif

Why be gentle? You do not like clicking peoples scales when they help you so I am going to mean.

 

i've clicked yours before Mean sod! Only once after all the posts I have made giving you guidance and I am trying to teach you how to analyse things and be able to look after yourself.

 

Q1: So a running agreement is a s.77? Because as far as I know a s.77 it is subsection (4) and a s.78 which is for a running agreement is subsection (6) http://www.fisa.co.uk/downloads/CCA%...20licensing%22

 

that was taken from the notice of dispute letter i sent them which was a template, i take it thats why you don't like template letters then?? I have nothing against templates. I have a great problem about people who just use templates and do not know what they are sending.

 

so s77 is fixed sum likes loans and s78 is cards basically Correct.

 

 

this part:

 

shall give the debtor a copy of the executed agreement (if any)

 

so they could be right that the alleged account may never of had an executed agreement Irrelevant. Once you agree to something then there is an agreement. Some are what is called "Written in stone" and some are called "Written in water". The ones in "stone" are enforceable the ones in "water" are not.

 

Also you have confirmed that although the agreement is unenforceable the debt is still there.

 

 

isn't the debt always going to be there though, just unenforcable, they have statements to show the debt is there No not really. Read the OFT draft guidance and see what is missing. Also read the McGuffick judgement and see what was missing by the bank. It starts with the letter "s". (See unlike you I am a nice person). :D I even gave you a hint.

 

 

This is why you think before you say something.

Q2: Wrong answer. Read the McGuffick judgement. Not supplying a copy of the agreement makes the agreement unenforceable by a court BUT they can still put a default with the CRAlink8.gif.

 

Try again and give a different answer. You have a letter there re your wife where the DCAlink8.gif referred to McGuffick. The question will also answer re your wife. So make it a good answer.

 

McGuffick judgement http://www.judiciary.gov.uk/docs/jud...fick-v-rbs.pdf

 

Find out why he still got the default with the CRAlink8.gif.

Read the McGuffick judgement and answer me the questions. Come on!!!!!! You know you can do it.

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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Once you can work the questions out then after you get the reply re the SAR for your wife you should be able to draft a letter answering the DCAs comments re McGuffick. ;);)

 

I am not going to do it for you. You NEED to understand certain things so that IF it was to go to Court you can then know how to answer.

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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Mean sod! Only once after all the posts I have made giving you guidance and I am trying to teach you how to analyse things and be able to look after yourself. .

 

i have tried :-?

 

You must spread some Reputation around before giving it to nick20045 again.

 

I have nothing against templates. I have a great problem about people who just use templates and do not know what they are sending.

 

well that must've been a template for disputed loan agreement :shock:

 

 

Once you can work the questions out then after you get the reply re the Subject Access Requestlink8.gif for your wife you should be able to draft a letter answering the DCAs comments re McGuffick. :wink::wink:

 

I am not going to do it for you. You NEED to understand certain things so that IF it was to go to Court you can then know how to answer.

 

i will do master yoda, but not tonight this padewan has had a hard week and needs to wind down a little:)

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i have tried :-?

 

You must spread some Reputation around before giving it to nick20045 again.

Mean sod! You mean you do not give anybody else any thanks!!!!!!!

 

Re rest of posts. Up to you. Just trying to show you different routes and arguments you can use.

If I have helped you or made you laugh by some witty remark and brightened your day................ the scales to click are over to your left hand side. :D:D

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Mean sod! You mean you do not give anybody else any thanks!!!!!!!

 

to be honest i didn't even know about it till you pointed it out the other day:-|

 

Re rest of posts. Up to you. Just trying to show you different routes and arguments you can use.

 

i will definatley read through them as i am genuinely interested in expanding my knowledge:cool:

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Update Update

 

I recieved a yellow card within an envelope today re my TSB, who BLS are dealing with, but the card is from 'Allied International Credit LTD' ( Mr Dickey ), I called them and spoke to BSL then they asked how they could help, I reminded them that I was still awaiting their reply to my CCA request, they then put me through to somebody else who told me that I must still pay and that just because they have not complied with my request does not exempt me from the alleged debt. I say alleged they did'nt, he went on to say why are you not paying, it got quite heated so I hung up..any advice, as they have not responded to the cca request.

 

So can they still hassle me, just want to be 100% sure that I know my rights.

 

Cheers

 

Mr W

reeding this bls is part of tsb and not a debt collection agency. if U right to bls U get a reply from tsb 4 a s.77/s.78 application.
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