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    • Hi Schipoo and thank you for the update.   Excellent news for you and a huge relief, I imagine. You might like to start a new thread about Independent Tax if you want advice on that problem. HB
    • Hi everyone, I have an update on my case that I’d like to share with you all.  so after submitting 371 pages in my bundle, a witness statement and skeleton argument for my court case due to take place in Manchester on June 21st I got an email from my litigator stating that hmrc have pulled out and the case is now closed!    this is the body of the letter….. This letter, which is copied to the Appellant, pursuant to Rule 17 of the Tribunal Procedure (First-tier Tribunal) (Tax Chamber) Rules 2009, the Respondents gives notice to the Tribunal of their intention to not defend the above appeal.   The Respondents respectfully invite the Tribunal to allow the appeal and close its file. In lieu of the above the Respondents would respectfully ask the Tribunal to vacate the hearing scheduled for Friday 21 June 2024. We would accordingly invite the Tribunal to close its file. Obviously this is extremely good news which hasn’t sunk in that after 3 years of fighting it is over.    I do have a further fight on my hands in that the Group Action I had joined with Independent Tax that had been disbanded in November last year and I chose not to continue with them. They are trying to bill me over 5k for the work they did under that Group Action which is ludicrous bearing in mind the whole point in joining was that it would keep the cost to a minimum as it would be shared between us all. They had asked if I wanted to continue to have them represent me on an individual level which I declined, if I hadn’t, goodness knows what they would have been trying to charge me now. 
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Emailed instead of sent


karenj2000
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Hi all,

I rang HSBC to find out where I should sent my Preliminary approach for repayment (spoke to a young lady who obviously flunked out of charm school who advised me again that they would not refund the charges imposed on my account). I was given an email address, [email protected], so I cut and paste my letter into that. She did not offer me a formal address to write to.

 

Have I screwed up my initial attempt to get my money back by emailing rather than writing a letter?

 

Help please - new to all this but sick of being broke thanks to bank charges!!!

 

Karen

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Thanks Sarey331 - did you sent your LBA via email?

I wasn't going to bother complaining about the fact that they have taken £200 in the last two months in overdraft charges but due to their snotty attitude I want revenge (and my money back) for the total charges on my account.

Did they put up a struggle with you or refund peacefully?

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they virtually ignored me until about a week after lba then offerd me about 90% settlement. im accepting because that money would be more useful now in the summer holidays, and its not a bad return for a few emails!

 

they acknowledged my emails, and the thing that got on my nerves is they have to forward everything but dont let that put you off your schedule though,id advise you to give them the 14 days and then press on. they dont give us extra time in case we are having admin difficulties do they.

read my thread if you get a minute as there are comments from others on there that you might find helpful, i know i did :D

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thanks karen, nearly there :)

 

deni, i believe that you can now sue them for not complying with data protection something or other. have a look on the here then call them up and bring it to their attention maybe?

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Hi, I requested my statements by phone 69 days ago,( and paid the £10 ) despite several reminders I'm still waiting! should I start the process again by letter? Deni.

 

Hi Deni,

I am new to all this but I would think that they have had more than enough time. If you paid the £10 via telephone banking you will have the date on your account which is the date that the process started.

I would post a thread of your own asking others with more experience their help as they all seem so up on how this all works.

GOOD LUCK!

Karen

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Yes, you can now report them for failing to comply with your request for Data protection information! Not quite sure of the procedures though!

28/07/06 - Prelim letter sent to HSBC for £3648

31/07/06 - Letter rec'd at HSBC

14/08/06 - LBA sent to HSBC

16/08/06 - LBA rec'd at HSBC

22/08/06 - Finally!! first reply from HSBC offering £2000

23/08/06 - Letter to HSBC declining offer, saying I want ALL my money!!

31/08/06 - MCOL filed for £4551.96, to be deemed served on 06/09/06

05/09/06 - HSBC Acknowledge claim

22/09/06 - DG Solicitors offer full amount in settlement, I accept!!

27/09/06 - Full amount paid into my acount

28/09/06 - Full amount taken out of my account!!!!!:mad:

29/09/06 - Cheque arrives, FOR SOMEBODY ELSE!! with all their account details in a letter adressed to me!!!

29/09/06 - HSBC refuse to pay money back into my account

 

 

 

If I have been of any help, please click on the scales in the top right corner! :)

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Yes, you can now report them for failing to comply with your request for Data protection information! Not quite sure of the procedures though!

28/07/06 - Prelim letter sent to HSBC for £3648

31/07/06 - Letter rec'd at HSBC

14/08/06 - LBA sent to HSBC

16/08/06 - LBA rec'd at HSBC

22/08/06 - Finally!! first reply from HSBC offering £2000

23/08/06 - Letter to HSBC declining offer, saying I want ALL my money!!

31/08/06 - MCOL filed for £4551.96, to be deemed served on 06/09/06

05/09/06 - HSBC Acknowledge claim

22/09/06 - DG Solicitors offer full amount in settlement, I accept!!

27/09/06 - Full amount paid into my acount

28/09/06 - Full amount taken out of my account!!!!!:mad:

29/09/06 - Cheque arrives, FOR SOMEBODY ELSE!! with all their account details in a letter adressed to me!!!

29/09/06 - HSBC refuse to pay money back into my account

 

 

 

If I have been of any help, please click on the scales in the top right corner! :)

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Hello Everyone, Just joined today, I'm going to email HSBC too, I've gone through my statements on the internet banking. I reckon i'm owed £370, shall I put this in the email?

 

I would use the Preliminary Letter: http://www.consumeractiongroup.co.uk/forum/bank-templates-library/671-letter-preliminary-approach-repayment.html

 

and include the total sum in there. I deleted the part that spoke of additional schedules. Make sure you give your name, address as well as your account details as another poster has informed me that they can use delaying tactics if you don't!!! Make sure you keep a copy in your sent items or you will not have anything if it does go to court.

GOOD LUCK.

Karen

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Hey Karen, have you recieved a reply yet? I got the following -

 

 

"Thank you for your recent email.

We are looking into the matters you have raised and will contact you

with a full response as soon as we have completed my investigations.

 

I am formally obliged to advise you of the Bank's complaint handling

procedures that you can view by logging on to Home: personal, business, online, internet, banking: HSBC Bank UK and Contact

Us, then 'How to Complain' which sets out the relevant details for you.

 

Once again, thank you for taking the time to contact us. I am only

sorry it has been necessary for you to do so.

 

Yours sincerely

 

Richard Pinder

Service Quality Team"

 

 

 

 

A good sign, hopefully. Good Luck.

 

John

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They do have a messages function on the online banking facility

i did once send them a message i think but i never received a coherent response - only spam about more of their hsbc ripoff 'offers'...

 

i reckon you'd probably be within your rights to conduct your correspondence through their website though... after all they provide that function for us their long-suffering customers,

 

i did my claim the old fashioned way - dropping off letters by hand and getting a stamped photocopy as a receipt, if precedent for doing it this way can be established then that will surely make it easier for future claimants :)

My Thread: HSBC Glee!!!!

18/07/06 - 1st letter delivered by hand : £2,363.00,

01/08/06 - 2nd letter delivered by hand,

15/08/06 - Money Claim Online submitted.... £2,980.47 inc. interest & court cost

21/08/06 - offer of £1998.87 received = too late suckas!!!

22/08/06 - MoneyClaimOnline 'Acknowledged'

06/09/06 - 1st Letter received off D&G solicitors

15/09/06 - full offer made

20/09/06 - full payment + £50 received = £3030.47 :D

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they sent me an offer which ive said i'll accept on condition that payment is made by cheque within 7days or i will proceed to small claims court. this letter came about 5/6days after i emailed my lba.

 

im going to call them tomorrow or thursday to see if the cheques has been sent because if i dont receive it by monday im off to mcol

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