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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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HFO Services Ltd v Wife


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Links for OFT and ICO - you must word the complaint according to your circumstances but we can help

 

OFT http://www.oft.gov.uk/

ICO https://www.ico.gov.uk/Global/contact_us.aspx

OFT Guidance link

This helps when drafting a letter to OFT

http://www.consumeractiongroup.co.uk/forum/content.php?416-The-OFT-Debt-collection-guidance

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Marks & Spencer Money and Your M&S are trading names of Marks & Spencer Financial Services plc.

Registered in England No: 1772585. Registered Office: Kings Meadow, Chester CH99 9FB. Authorised and regulated by the Financial Services Authority. A wholly owned subsidiary of HSBC Bank plc.

US President Barack Obama referred to Ugland House as the biggest building in the world or the biggest tax SCA* in the world.

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Have you made any payments or acknowledged the debt since 2006? If not, then this is a last ditch effort to get you to pay before it becomes Statute Barred (unless you are in Scotland ) in which case it will already be SB.

 

If it was 2006 then it would still be enforcable for another year minimum depending when it was last paid

My advice is given through personal experience and is given without prejudice

 

 

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Today Friday 21st Jan 2011 was have now been issued a letter with BIG RED LETTERS 72 hour notice of litigation claiming the file will now be sent to solicitors to reclaim via the courts, however we have sent by recorded mail the CCA request can they still start court action if they habe not replied to our CCA request, what action should we take

 

1, igone this letter.

2, Wait until our CCA request timescale has passed and send the next letter.

3, Send CCA again

 

any help would be great

 

cheers

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Hi

 

This is the next letter in the standard set of threatening letters - did they attach anything to it? If you have made a complaint to OFT, you need to add this to your complaint.

 

Have you checked when the CCA request was received by them? If so allow 12 working days and send the Account in Dispute letter if no agreement received

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They have attached again a full copy of the credit report from Experian ( Econsumerview ) yet again reporting all our creditors address outstanding amount etc, i will be writing to the OFT today and enclosed all copy letters from HFO and all the attached reports reportng them etc also we sent the CCA by recorded mail and we have the tracking number and it confirms the they have had the CCA letter.

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All standard HFO Threatograms, I must of had 5 72 hour notices over the past two years. I would seriously doubt they will take you to court at the moment.

My advice is given through personal experience and is given without prejudice

 

 

If I Have helped please feel free to click the star

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Hi, we have sent the CCA letter to HFO but so far no feedback, however today they have wrote again but this letter states they will be starting court action and the letter details all the costs which they intend the apply, the letter states we have 7 days to repay, within 12 days solicitors letter then court action which 14 days by the way of Northampton Court, they attached copy of all costs and EX50 as well.

 

What should we do now as they seem to refuse to reply to the CCA, what happens if we get court papers, can anyone help

 

cheers

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Do you know when the CCA letter was received? I have put a link below to check delivery

 

If it is 12 plus 2 working days you need to send the Account in Dispute letter - link below.

 

Can you describe ithe letter in detail or scan it in with all personal details removed? It sounds like a 'schedule of litigation' letter - just the next threatogram in the HFO file of threatograms but need to make sure

 

Account in Dispute letter

http://www.consumeractiongroup.co.uk/forum/content.php?436-Failure-to-provide-a-copy-of-the-agreement-within-the-prescribed-timescale

Track and Trace

http://track.royalmail.com/portal/rm/trackresults?catId=22700601&pageId=trt_rmresultspage&keyname=ePOD4_track&_requestid=126033

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Hi, yes the letter is 'schedule of litigation' and the debt has now gone of by £255.00 as well, the letter has 2 boxes 1st with Activity and 2nd with timelines, they state they will have the judgement in 15 days and then take enforcement via charging order/attachment of earnings/warrent of execution etc , they have also stated we can raise a defence by respnding to the claim from the county court, should we choose to.

 

At the bottom of the letter in bold it also states we should engage a solicitor, and they have attached Annexure - Solicitors Costs and copy of the HMRC letter EX50.

 

We also sent the CCA by recorded mail which confirms they have had the CCA

 

cheers

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Check the track and trace link in post above to see when they received the CCA request therefore when you can send the account in dispute letter.

 

The letter you have received is full of inaccurate information and basically rollocks. Have you made an official complaint to OFT? If so you need to add this to your complaint as it is sheer intimidation to pay money that they have not proved that you owe and written in athreatening manner. You also need a complaint to the Ministry of Justice for use of their leaflet in this manner

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Hi All, We ahev spoken to M&S today and they have confirmed the followng details:

 

1, The last payment made to the account was at the end of December 2006 ( £101.19 )

2, The debet was sold to HFO Servcies on 13/09/2007

 

And if the debt was sold back in 2007 both M&S and HFO never wrote until now ?????

 

Cheers

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