Sky + problem - advice needed please

[Simon7685]

Hi

 

My Sky+ box is 15 months old. From about 10 months onwards we were bombarded with letters and phone calls about extended warranty as is normal with Sky, we declined to take it.

 

The box has been playing up since just after the warranty ran out. It has now got to the stage where it is constantly freezing, switching itself off at random. It doesn't record programmes you set it to, even though it says it is and now it has a fault on changing channels. When you switch over you just get a blue screen, no picture and sound from the channel you were watching.

 

I know fine well if I ring Sky they will want to charge me for coming out and then probably for repairing or replacing the box and I can't afford it. However in my opinion surely a box I paid for in the first place should be reasonably expected to last more than 15 months?

 

Is there any legal obligations I can try and use and does the Sale of Goods Act come into play with this? Or do I just have to accept that it is hard luck and kiss my money goodbye? If that is the case I will not be able to continue with Sky either because I can't afford a new box.

 

Any advice on the best way forward with this would be appreciated.

 

Thanks in advance:)

[IdaInFife]

sky charge £65 for a service call and that includes everything, even if they need to replace the box.

 

If you are out of contract with sky and they awould charge you for a service call then if you state then you wished to cancel , they will offer a half price service call, then if you refused they will go to a free service call.

 

Ida x

[Simon7685]

Hi Ida

 

Thanks very much for that, I will give it a try.

 

Glad to see you are still around helping us all out with our Sky problems. You are a star!

[IdaInFife]

nice to see you as well

 

ida x

[BillyS]

I'm sure that someone with greater knowledge should be able to clarify, As far as i was aware the 12months guarantee offered by a manufacturer is actually in addition to your statutory rights which state that the goods are fit for purpose. You are theroetically able to request a repair or replacement in a 'reasonable' amount of time, even beyond the 12 months if you could reasonably expect the purchase to last beyond that period, though at £90 (or thereabouts, probably not).

I'm unable to find any reference to it but i'm sure i read a case which was successfully brought against a washing machine manufaturer on this.

[debt4get]

you can buy a sky+ box for £25 locally in my area, if I had this problem I think that would be the road I would go down, its relatively easy to hook up, just remove cables from one and replace on other...simples

[cynic09]

you can buy a sky+ box for £25 locally in my area, if I had this problem I think that would be the road I would go down, its relatively easy to hook up, just remove cables from one and replace on other...simples

And it won't work since Sky Cards are "mated" to the box by Sky

[CrappoMan]

And it won't work since Sky Cards are "mated" to the box by Sky

 

Not necessarily, I used to take my sky card to a friends, who had 'freeview sky', and it worked perfectly, unlocking all the channels I normally had access to on my own box.

[IdaInFife]

And it won't work since Sky Cards are "mated" to the box by Sky

 

 

Simon is a sky subscriber so the card would be paired anyway so not a problem

[IdaInFife]

Not necessarily, I used to take my sky card to a friends, who had 'freeview sky', and it worked perfectly, unlocking all the channels I normally had access to on my own box.

 

 

this works apart from movies and sports but only for short periods

[debt4get]

when i changed box myself simply rang sky who married the card and box up there and then no problem at all