Well here goes

[Danny2495]

Well here we go, I have written my prelim letter and my schedule of charges, and as I am only after bank charges and interest that goes back eight months I was able to work everything out from my statements, and tomorrow morning I will be delivering my letter by hand to my local branch, so date and time will be recorded and I will ask the person I hand it to for a reciept (better safe than sorry), I have spent the last three days reading over the FAQs and loads of different threads, and they have given me the confidence to go through with this little adventure (still a little nervous though I don't mind admitting)

I wont be handind my letter over until around 11am just so I can check my thread and see if there is any advice and the like before I take the plunge........anyway guys wish me luck!

[jonni2bad]

Best of luck

[Danny2495]

My prelim letter was delivered by hand to my local branch this afternoon at 12.35 and was recieved by a very friendly member of customer services called Natasha C Fathers, I asked for a reciept and for her to forward it for me to Dawn Pugh who is the senior customer relations manager in leeds, after a five minute visit to her Manager she said that it wasnt a problem and she would send it first class today, she then proceeded to type out a reciept, I thanked her for her help and she said that it was a pleasure, I just hope that when they find out the contents of the letter they will be just has helpful.

So lets see what happens within next 14 days, I have my LBA and another schedule of charges waiting for them to be sent on the 21st as Im sure they won't respond positively to my prelim letter.

 

Prelim letter sent 07/08/06 claim for £600.73 inc interest.

[4kidsat147]

Well done, we're both in the same boat on this one.......race ya.

[Danny2495]

Youre on, and good luck, I thought I would be really nervous, but it was great, I felt really positive and confident, hope the rest of this little adventure goes as well!!!!!!

[4kidsat147]

lol - so do I, full of energy and actually wishing 2 weeks would hurry up, and I'm going on holiday during it too.

[Danny2495]

So its going to be a bit of a nail-biting time for you then, at least I can check the mail box, do you get back home before the fourteen days are up?, if not then I may have a day or two's head start on you for my LBA.....lol

[4kidsat147]

O don't you worry race is going to be till the bitter end. I'm back intime to send the second letter.

 

I'll get it prepared later in the week, so I can just add any line that I may need....ie haha you offer me that etc, print and send.

[Danny2495]

What really suprises me about all this is I cant understand why after all the claims against all these banks they still insist on going right to the point of taking them to small claims court, why when they first get the prelim letter just say oh well heres another one lets give them the cash, they know they are going to loose in the end, stubborn as we are I suppose....lol

[4kidsat147]

Thing is though I'm not sure how many fall and give in before then? So maybe it's worth their while.

 

Anyway I want mine to go to court, the interest amount is £348 and I'd quite like that too.

[Danny2495]

I have already prepared my case for court, Im now researching any TV footage that I can put onto dvd so I can submit it in court, after sending a copy to the halifax of course!!!!........I would love it to go to court!!

[Danny2495]

I recieved a reply this morning to my prelim, and suprise suprise they sent me a leaflet on personal customer complaints titled heres what well do.

The letter was from Joanne Carmichael, a customer relations officer, I had originally sent my prelim to Dawn Pugh.

The letter thanked me for my letter and stated that they were sorry that Im unhappy about the chatges applied to my account and that they are keen to deal with my concerns as quickly as possible and that a customer relations mananger will investigate the points that I have raised and I will receive a reply shortly, but certainly no later than 4 weeks (no chance they have until the 21st then my LBA goes out, not forgetting my schedule of charges).

they have also given me a reference number to help them with their enqueries..... how thoughtful!!!!

Well lets see what happens next you would have thought that they would have clicked on by now and started to deal with these claims a lot quicker!

[4kidsat147]

Well done, I got the same letter before I went away - though it was missing the leaflet.

 

My letter is ready to go on Monday....

[Danny2495]

Hello again, how did the holiday go I hope you all had a great time!!

My LBA is already to send first thing Monday morning, I wish you the best of luck, but after reading as many threads as I could over the past week or two niether of us need any kuck as it seems a sure thing!!

 

I think what we all need is a case to actually go to court, and let the flood gates open, imagine the public response!!!

 

Good luck to you all, and take care!!

[4kidsat147]

Yeah the holiday went great - thanks for asking...full of kids & fun. Just got to get the business back up and running now.

 

I've been reading as and when I can, I'm just glad that we decided to start with Halifax, seems as though the other banks I'm with are tougher...I like to ease myself in gently, and familiarise myself before tackling them.

[Danny2495]

Letter printed and in the envelope, I will hand it into my branch as I did with my prelim letter so I can get a reciept.....this bit is a little more nerve racking as the content of the LBA is quite rigid in its intention, biu I know we are all doing the right thing, fingers crossed for you all.

I will update you in the next few days I suppose, bye all

[Danny2495]

Update time.....well I delivered my letter by hand and this time it took a little bit more persuasion on my part to get a receipt, but I got one in the end I delivered it on the 22nd which is one day later than I had planned but I just didnt get the chance to get into town, lucky halifax....well still no reply as yet maybe tomorrows post will yield a result....only six days after I had delivered it but who knows.....more updates as and when things happen

[4kidsat147]

How are you doing? Have you filed with moneyclaim yet at all?