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i have had nothing but trouble with geko direct over a phone package with orange,has anyone else -if so what can i do.

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Geko Direct are a complete sham of a company. They make money from innocent people who are enticed into a deal where promises are made and never fullfilled. I am still waiting for a termination fee reimbursement of over £500. It has now been 3 and a half months and still nothing. The latest email this morning told me of how the MD missed the appointment to sign off my reimbursement and I will now have to wait 6 weeks for the next available meeting. NO-ONE SHOULD DO BUSINESS WITH THIS COMPANY. I am in talks with my solicitor and will post another thread in due course.

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Drop me a PM, Just got my money back, plus the court fee....after 6 months of BS from these cowboys!

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Hello - wish I had read this sooner. They took money off my credit card to pay off a contract that in fact didn't need paying off. Won't return emails or phone calls. Orange won't let me cancel and keep referring me back to Geko.

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You need to establish who the contract is with. Ask Orange what he earliest date for termination is, this will give you something to work to if Orange still believe you are their customer (and not Geko).

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Drop me a PM, Just got my money back, plus the court fee....after 6 months of BS from these cowboys!

 

Hi tlracer. Cant PM you without 5 posts!! Is there any advice you could pass on?? Happy to give you an email address if needs be.

 

To all others, I am having big trouble with geko as well. 6 months into a contract and no payments from them. DO NOT DO BUSINESS WITH THEM!!!!! They are (or at least are a close approximation to) shysters!!!!!!!!

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Appauling and avoid at all costs! Harsh? I don't think so. This is my first ever complaint to a company. Normally I let them get away with it but not now. Firstly, when Geko sold me the phone/package I was told at the time they would pay my existing mobile provider (T-mobile)to terminate the contract with them. Ok, so after I recieved the phone/contract etc.. Geko's T&C's stated that no re-imbursement would be made (unless a VAT invoice was recieved within 30 days - which I sent them)and for an additional 120 days after date of connection. This I found strange but waited for 120 days to pass.

120 days expiered in November and it is now 25th January. NO re-imbursement has been made. NO contact has been made with me. I ring them every other day (literally) and they keep saying "nobody in finance department, they will call you back" or "please email our directors". WTF??? Where is my money!!! I WILL be filing for a small claims court at the end of the month. They will not get away with this. AVOID

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I recieved a contract but what was printed was not what I was told over the phone. I asked for clarification and sfter three attempts we got a correct contract. When over a week had passed and no new phone I called them and they appeared to heve never heard of me but after checking his computer they found my contract had been cancelled because they would not pay the cancellation fee that they had promised. AVOID LIKE THE PLAGUE.....

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Thanks for info Tommy and wekcome to the CAG


Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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For those who are interested there is another site with loads of complaints about Geko Direct. Also a link to BBC Watchdog.

link. go to bview,dot,co,dot,uk

and search Geko-Direct-Ltd-in-ST5

(Havn't got 20 posts yet so can't post direct link)

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Geko have gone bust...........WAHEY! Saves anyone else falling for all the bull****!

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Now we get the demmands all over again, this time from the liquidators.

Will it never end??

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