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Loan Protection - HSBC Offer


garyb17
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Hi Everyone,

I recently complained to HSBC about my Loan protection and asked them to pay me back in full the amount owed (£100.50).

I got a letter back today offering me back the full amount but only to be paid on top of my debt. I was hoping to have the money paid back to me rather than just on top of my debt with them, which i already have repayments in place for.

 

They mention at the end of the letter if i am unhappy with this decision i can make a complaint to the ombudmans. Am i entitled to have the money given back to me, which means il have to write to the ombudsman or shall i just accept what they have offered?

 

Thanks in advance for your replies

 

Gary

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