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    • Is all of this actually on the signage? Don't remember seeing that much detail on other threads.
    • If I have learnt one thing from this forum, it's not to call and communicate via email. I passed this info on to her and they are pushing for her to call them.    "Unfortunately, you will need to call us. The conversation won’t be so black and white as to therefore type over email. In a nutshell we can confirm that the request to not pay for 3 months we cannot put in place"  I emailed them back on her behalf and said that what ever is discussed over the phone will need to be put in an email so that she can review it properly. No decisions will be made on that phone call.    "Once we speak to you on the phone we will follow up with an email to confirm the options discussed. [Phone number]"   Why are they pushing for a phone call? If its not so black and white, why can they then follow up with an email?  
    • Appreciate input Andy, updated: IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows;     I make this Witness Statement in support of my defence in this claim.   1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. The Defendant has not entered any contract with the Claimant. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 21/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Claimant has been unjustly enriched at the expense of the Defendant by purchasing bulk debt at a greatly reduced cost and subrogating for the original creditor in trying to recuperate the full amount of the original debt 12. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
    • Morning,  I am hoping someone can help, I am posting on behalf of my friend so I will try and provide as much info as possible.  Due health reasons, she is currently not working and unable to pay her contractual car finance payments. She emailed 247 Money and asked for a 3 month payment holiday, they refused this straight away with no reasons as to why. They have told her that instead she can make a payment of £200. She is currently getting £400+ a month ssp so this is not acceptable. She went back to them and explained she cannot make this payment and they have not offered an alternative plan. Its £200 or she falls into default.  She is now panicking as she does not want her car to be taken away. What options does she have?  Thank you, 
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Littlewoods - sent me a letter admitting no cca what now?


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Please can someone give me advice re Littlewoods, please forgive me this is my first thread and you've guessed it i am a newbie to all of this.

 

I originally had 2 accounts with Littlewoods and got into difficulty paying them, i contacted Littlewoods and they merged two accounts into one debt in 2007, so overall i have got 3 account numbers. I want to reclaim

my charges back so contacted them and received alll statements back for the third account only, they were really difficult to understand but i managed to work out they owed me about £275 but they were all charges for £5 £10 or £12, i wrote to them and asked for these back but they said no due to them being under £12 and the fos would not investigate as they were in the guidlines, so i telephoned them and requested the rest of the statements for before 2007, I have been told that these statements are not available because they are old accounts and due to the first account

(which was an index store card) the shop no longer in existance they do not have the details, they also tried to tell me the first original account did not exist but i have proof i had all these accounts because i was sat

looking at them on my experian credit file while i was on the telephone talking to them and sure enough at that time they were 3 2 or 1 month in arrears all year. So Littlewoods have requested i print it off and send it to them for proof of the accounts. What do i do now the charges prior to 2007 will be the bigger ones but i dont know what to do. I also have a letter from them stating they do not have the cca agreement.

This debt is also with NDR I only owe £160 pound now and i want to carry on paying this as i want this debt finished asap.

Oh yes one more thing they did send statements back to 2003 but prior to 2007 all statements had £0 owing, they also admitted in telephone conversation that they had missed a few charges off

Any help will greatly appreciated also any template letters.

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Guest Old_andrew2018

Hi

To start send an SAR http://www.consumerforums.com/resources/templates-library/86-debt-collectors/576-subject-access-request-debt-a-dca.html

 

You could include the account No's, the fee is £10.00 once you have all the information ask for all charges back.

 

Regards

 

andy

Edited by old_andrew2007
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I have already issued them with a sar and the statements they sent back were to 2003, but there were only charges on the statements back to 2007 all the other statements simply said £0 as if i hadnt purchased any goods from them, but on my credit file it clearly shows that i was in arrears

for 3, 2, and 1 month all the way through the year on the 2 accounts before they merged them into the one account which i am paying off now.

if these accounts were in arrears then prior to 2006 i am sure the charges

would be higher than the £10 and £12 thats on the statements that they say are legal charges, littlewoods even told me they were not allowed to discuss the account numbers as this was against the law and that they didnt acknowledge the two original accounts, thats why i have copied the information to send to them as proof.

i got the account numbers from ndr by acting a little dumb the the poor guy at ndr didnt suspect a thing lol

any advice would be appreciated

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I just wondered are they breaking the law by not sending me the right information that should be on the statements, the ones they sent me were all in code and it took me ages to sort all the charges out.

 

When i phoned them about the missing information i asked them to send me the cca, the letter admitting they could not supply the cca arrived the next day (i didnt have to pay for it) I have also requested the missing information that should have been on the statements, i was told that the

information was no longer with them and they would have to look through the archives.

once i had requested my charges back i was sent a spreadsheet with all the charges on, it was really easy to understand as it was just a list of charges, why they didnt do this in the first place is beyond me just wanted to make it difficult.

The last 3 charges on the spreadsheet that were for £12 were for one of the accounts that they had merged, when i asked them about the account they admitted there were a few charges missing ( i assume she was looking at them while we spoke) the last charge on the statement was for number 100 but she told me there were also charges on statement 99 and 98 of which they have not supplied. So clearly they are lying. They do have all the information.

I just do not know what letter i should be sending now

I am not going to phone them any more i might loose my temper.

If i put the account in dispute can i still pay the debt to ndr?

All i want is my charges back.

Also i phoned ndr and asked them if they were part of littlewoods, are they classed as a third party? There answere was we are not really part of littlewoods but we are kind of internal, so what the hell does that mean?

please help i am so confused lol

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further to your telephone call of 20/04/2009 concerning your request in relation to a copy of your consumer credit agreement,

 

on checking your account details i can confirm i am unable to locate a copy of your cca. however, i should explain that, whilst a court has power under section 127 of the consumer credit act 1974 to decide that we cannot enforce the agreement, it does not mean that the debt does not exist, there is clear evidence of a credit based relationship between littlewoods shop direct group and yourself.

 

if after we have dealt with your request you are still unhappy and you feel the matter has not been resolved to your satisfaction you may be eligible to refer your concerns to the fos but must do so within six months of our final response

 

 

that was the letter received

all i want is my charges back lol

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It's all smoke and mirrors, yes the debt does exist in the absence of an enforceable agreement but it cannot be pursued through the courts & there's case law to back it up;

 

Wilson v First County Trust Ltd [2001] EWCA Civ 633, Sir Andrew Morritt, Vice Chancellor said:

The creditor must…be taken to have made a voluntary disposition, or gift, of the loan monies to the debtor. The creditor had chosen to part with the monies in circumstances in which it was never entitled to have them repaid

In the case of Dimond v Lovell [2000] UKHL 27, Lord Hoffmann said:

Parliament intended that if a consumer credit agreement was improperly executed, then subject to the enforcement powers of the court, the debtor should not have to pay.

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what about the charges they have put on the account can i still claim them back even if they are below the fos recommondation

Do they come to more than what is outstanding on the account?

I still want to pay the debt it is only £160 i figured if i kept up payments they cant default the account out of spite

Haven't they already defaulted you?

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charges were £277 pound that i put a claim in for, but some of the information was missing on the statements, so i asked them for the rest of the info but they say they dont have it, so i am 4 years worth of information missing

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You could write and suggest that in the absence of an enforceable CCA & the absence of statements, the fact that they are in breach of the Data Protection Act 1998 and the Money Laundering Act 2002 it would be prudent for them to write off the remaining debt otherwise you will have no other option other than to recover the unfair charges via other means which would inevitably involve the OFT, the FSA and the Information Commissioners Office.

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i have just had a look at the sar letter that i have sent to littlewoods and i have only put the account number on for the existing account. i automatically assumed that with the two accounts merging into this last account they would give me statements for all three accounts back to 2003

account 1 was opened on 28/07/1999

account 2 was opened on 19/02/2000

both these accounts were merged to become account 3 on

23/05/2007

littlewoods have sent me the statements going back 6 years, but any statements prior to 23/07/2007 have all got 0 balance on them.

I was then sent a spreadsheet just listing charges, these went back to 2007 same as the statements, but there were 3 other charges on the spreadsheet for account 2, this is when i phoned them requesting the details for the original 2 accounts but they denied any accounts existed.

 

I told them they did exist as i am looking at them right now on my experian credit file, (they are all under shop direct finance) the 2 original accounts were in arrears for 3, 2 and 1 month. no statements have arrived for these. She even told me that shop direct were not part of them! conversation then went to why have you put information on my credit file then and why are you still updating it. if accounts are being denied then they should take this information off, she then told me to print off what it said about the 3 accounts on my credit file or copy them and send it into them.

 

I think i am going to write to them again requesting a spread sheet of all charges on all accounts and take it from there.

will let you know how i get on

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ps i think my charges on these accounts will be far greater than the £160 i owe them now.

 

with them not having a cca does that mean i can claim all charges back because i have technically ( due to no proof of agreement ) not agreed to paying these, i have only agreed to pay back the debt with interest.

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ps i think my charges on these accounts will be far greater than the £160 i owe them now.

 

with them not having a cca does that mean i can claim all charges back because i have technically ( due to no proof of agreement ) not agreed to paying these, i have only agreed to pay back the debt with interest.

Dont know wether this is any help but.........

 

I dealt with the missus Littlewoods account, roughly same as you, no agreement but saying the relationship is there etc etc.

They will not refund charges without a fight, so i said we are going to just ignore all correspondence until they negotiate said charges, and the Account would remain in dispute till that time comes. They passed the account to Lowells, and i wrote the BEMUSED letter, and pointed out no agreement,

Lowells wrote back saying they had BOUGHT the debt, and in light, they will not pursue it any more. I was surprised Lowells gave up so easy.

I have not checked the credit files yet, but It may be worth you looking at the same sort of action!

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ps i think my charges on these accounts will be far greater than the £160 i owe them now.

 

with them not having a cca does that mean i can claim all charges back because i have technically ( due to no proof of agreement ) not agreed to paying these, i have only agreed to pay back the debt with interest.

 

Yes you can. Write back to them and state that under the Data Protection Act you are entitled to all the information they hold on you as a person not just a single account.

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