Faulty LCD TV -Written Off £1300-

[designer1]

Any help/comments on the following would be gratefully received:

 

4 years ago we purchased a Hitach LCD TV from A Hitachi dealer in my area. At the time, we paid £1300 for the TV and £215 fro an additional 5 year warranty. In the 4 years of ownership, the TV has been repaired twice and is now in for the 3rd time, owing to a sound fault.

Imagine my elation, when we are informed that the TV requires 2 main boards and the cost of repair exceeds 'market value' therefore we (RETRA: Service Agreement Agents) have written the set off. They deem that you can buy an equivalent set for £600 (something i do not dispute, as TV's have come down in value) but they then minus 10% for every year the TV is old - thus £359 !

 

Upon speaking to Citizens Advice, they have advised that our Statutory Rights are still intact as every time the TV has gone wrong we have gone back to the trader, who then claim the cost of repair from Retra.

CAB then advised me to write a letter, stating that they are in breach of the Sales Of Goods Act 1979 - insisting upon a repair or replacement, as the goods are not of satisfactory quality.

 

Upon mentioning this to their Customer Service Representative, they have put together a deal where they get the £359 from Retra we pay £175 and get a new TV of similar spec to that of what we had. I suggested splitting the £175 so the Trader pays 50% but the MD refused apparently!

 

That said.... I dont see why I should be paying anything to rectify the situation really?

 

Ive investigated the costs involved with taking them to the Small Claims Court, which I am more than prepared to do given the principal of the matter.

 

Has anyone out there done or had a similar thing? If so what was the outcome...

 

Any advice/help would be fantastic...

 

Thanks in advance

[designer1]

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