Wrong Info

[britguy79]

Hiya,

 

I am hoping someone can help. I was twice provided incorrect information by 2 members of staff from 2 different Halifax staff. This in turn led me to incur £140 worth of charges.

 

Now i wrote to Halifax explaining the situation and i got a stupid generic letter stating the charges stand and i should have read the t&c. So i wrote a second letter clearly stating that i was provided incorrect information by Halifax and yet again i get a generic letter (This time from some one else in Halifax). I did write a 3 page letter to Peter Jackson (Head of Banking or something at Halifax, cannot remember the exact title). Still awaiting a response, even though this guy has had like 2 letters sent to me regarding other matters.

 

The first letter i received from Halifax did state they would investigate and since then there was never a mention of this investigation.

 

I did ask for contact details of the Chief Exec of Halifax so i could let him know how incompetant Halifax staff are. I have since then been provided incorrect information by Halifax staff, but luckily i have not been charged.

 

What should i do now? I am planning to respond to that second letter.

 

Kind Regards

Zak

[300]

You can allways fire off a claim to the FOS, you might get some money eventually. You have to wait 8 weeks from the date you first asked for the money, then file the claim.

[Stressed150]

britguy29 are the chgarges u incurred related to Direct Debits? i.e. did u cancel get a dd gt confirmation of this and then they sent the dd out anyway?

[britguy79]

Thanks for your advice.

 

I did contact FOS and they emailed me the following reply.

 

'At this time we do not have enough information to take any further action on your complaint. Our previous e-mail explained our process and the action you should take if you wish to make a complaint through our service.'

 

Nah it wasn't to do with a DD cancellation.