Me v Natwest ....Help Please!!!

[marts_uk]

Hi im ive been on a DMP with cccs for about a year now and had to add my overdraft on to it 2 months ago because i could not pay what they requested. My balance was £1800 when i added it to my DMP, im paying just over £50 per month but they are still charging me interest plus charges!! My balance is now over £1900, so logicaly i am never going to be paying anythng ff because of the interst and charges , can they still do this?? even though im in financial hardship?? My agreed overdraft limit is £1250. Natwest are really driving me mad and i shall never be banknig with them again. I have over £600 in charges which i am going to start the process of claimimg next week. They know that i am in financial difficulties so why are they still charging me £28and over £40 in interest each month??? cheers

[silverfox1961]

Hi Marts

 

I'd make sure the parachute account you will be opening has no links whatever with Natwest or any other bank in the group. Then a SAR will be the next thing

[marts_uk]

Hi so i sent my Prelim letter (also csaying im in hardship as i am on JSA)with a spreadsheet of my charges, and i recieved a letter saying they acknowledge receipt of my complaint and quote "we believe that your complint concerns the level, fairness or lawfulness of the charges". So does this mean they think that im not in hardship?

 

They also attached a form to fill in for me to write down my income/expenditure. (which i had already sent one of my own that i made).

 

I am in real financial difficulties at the moment and on a DMP with CCCS, and i have been on JSA for over 12 months now. Natwest are STILL charging me. I don't use the account anymore, but because my balance is now £1900 and my limit is £1250, they still chose to do so. However, this month my statement show no charges but interest of £47 plus a further £17!!!!!!!!!!! I can't cope anymore with this and don't know what to do next. Can i claim the overdraft interest back??? I did ask in the letter for them to stop charging me interest as i am only on £64 a week.

 

Ive just sent the income/expenditure form off to them, but should i send a Letter Before Action letter to them aswell and continue to the court process???

 

Please help, thanks.

[marts_uk]

...also can this accont be close so that no firther interest or charges will be applied? its just that i am paying in less each month than what they are charging, where is the logic in that!! sorry i just so angry at them, cheers

[yourbank]

...also can this accont be close so that no firther interest or charges will be applied? its just that i am paying in less each month than what they are charging, where is the logic in that!! sorry i just so angry at them, cheers

The overdraft interest charges relate to changes in the way the bank apply interest charges which is 21 days after the statement date rather than on a set period ie everyone charged debit interest on the same day.

Are you in a DMP and is NatWest part of that DMP?

 

EDIT: ignore that last question, re read post 1. If NatWest do make a payment it will be to the DMP, however I suspect they won't make an offer because of the DMP being in place. I could be wrong.

[gerald683]

Hello you can not or should i say natwest wil not close your account down when you owe them money, I know this to be true as its the same with myself. I had a OD with natwest of only £300 and now its £1,200 no am not paying it I have said that I will pay back the £300 and thats it but they are not happy with this

[yourbank]

Hello you can not or should i say natwest wil not close your account down when you owe them money, I know this to be true as its the same with myself. I had a OD with natwest of only £300 and now its £1,200 no am not paying it I have said that I will pay back the £300 and thats it but they are not happy with this

To add to this....providing you have a bank charges claim to them since without that, the debt is not acknowledged as being in dispute.

[marts_uk]

so what is my next step? how can they get away with all these charge in my financial state?

 

Do i continue and proceed to the Letter before action stage?

[marts_uk]

hi, i got a letter saying i don't fall into hardship!! Im still geting charged over £40 interest per month! should i send the Letter Before Action?

[yourbank]

hi, i got a letter saying i don't fall into hardship!! Im still geting charged over £40 interest per month! should i send the Letter Before Action?

Yes and can you cheque the statement and see if the account says "advantage gold"(just to make sure in my mind that we aren't looking at that issue).