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DPA Letter sent


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read about this site on Moneysaving expert and a few other so thought Id just thought id start the ball rolling

 

I know when i was travelling around australia and other parts of the world in 2000 i picked up a few charges and when i was made redundant (company went into liquidation) from my job without being paid or notice pay while at uni, the same happened in the month it took me to get poid from my new job, so should amount to a nice amount when i tot them all up

 

im fairly experienced in issuing and defending small claims action ( part of my job) so not phased by this. although i may well have to move my account after, but ive got a spare one sittting waiting since 2001 that ive kept minimal amounts in so its not a problem.

ive made a few tweaks to the standard letter to make it more personal and then signed off using my degree letters after name (which i dont usually do) just so they know im playing hardball :roll:

let the 40 days commence...

22/03/06: Halifax DPA request sent

30/03/06: Statements Received with Letter CONFIRMING ALL CHARGES ARE AUTOMATED WITH NO MANUAL INTERVENTION involved

31/03/06: Letter sent requesting £427.00 charges

20/04/06: Letter before action sent

21/05/06: Claim issued: £705.81

24/05/06 letter received acknowledging LBA dated 19/05/06

24/05/06 Court claim acknowledgement filed

31/05/06 Letter received offering without prejudice £555.81 (all charges + court fees - my admin charges) no response sent yet as i want the full amount and may force them to enter a defence

 

Although I try to make sure information I provide is accurate and useful, I recommend you consult a qualified Legal professional if you want assurances that the information is appropriate to your particular situation. No liability will be accepted for any advice followed !

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  • 2 weeks later...

Sent initial DPA request with £10 cheque, but to a different address than listed on the site, for all statements dating to March 1998 and details of manual intervention.

 

Received today less than a week later in one envelope with a hand written address franked in Glasgow (although letterhead is leeds) which had burst open with an apology envelope from royal mail.

 

All appears to be in including a letter from a "Danny Mullins" customer services ( all grammatical errors are Dannys own)

Thank you for your recent enquiry regarding the issue of copy statements for you're above names account.

 

I am pleased to enclose the statements with this letters as requested.

 

Turning to your request regarding Manual Intervention, the majority of transactions on your account are automated and all application of charges are automated.

 

The only manual intervention around charges would be when a refund is made. However we are not legally obligied to divulge this information.

 

Therefore if you require any further information please contact us.

 

Yours sincerely

 

Danny Mullins

Customer Services

 

now call me niave but he has just confirmed that any charges DO NOT involve any human or manual intervention and therefore established my (and others >?) case for me. Has anyone else received this exact wording ? I did a check of the forum but couldnt see any.

 

i have just added the figues and im looking at £470 over the last 6 years

 

next letter being prepped! !

22/03/06: Halifax DPA request sent

30/03/06: Statements Received with Letter CONFIRMING ALL CHARGES ARE AUTOMATED WITH NO MANUAL INTERVENTION involved

31/03/06: Letter sent requesting £427.00 charges

20/04/06: Letter before action sent

21/05/06: Claim issued: £705.81

24/05/06 letter received acknowledging LBA dated 19/05/06

24/05/06 Court claim acknowledgement filed

31/05/06 Letter received offering without prejudice £555.81 (all charges + court fees - my admin charges) no response sent yet as i want the full amount and may force them to enter a defence

 

Although I try to make sure information I provide is accurate and useful, I recommend you consult a qualified Legal professional if you want assurances that the information is appropriate to your particular situation. No liability will be accepted for any advice followed !

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Sent initial DPA request with £10 cheque, but to a different address than listed on the site, for all statements dating to March 1998 and details of manual intervention.

 

Received today less than a week later in one envelope with a hand written address franked in Glasgow (although letterhead is leeds) which had burst open with an apology envelope from royal mail.

 

All appears to be in including a letter from a "Danny Mullins" customer services ( all grammatical errors are Dannys own)

Thank you for your recent enquiry regarding the issue of copy statements for you're above names account.

 

I am pleased to enclose the statements with this letters as requested.

 

Turning to your request regarding Manual Intervention, the majority of transactions on your account are automated and all application of charges are automated.

 

The only manual intervention around charges would be when a refund is made. However we are not legally obligied to divulge this information.

 

Therefore if you require any further information please contact us.

 

Yours sincerely

 

Danny Mullins

Customer Services

 

now call me niave but he has just confirmed that any charges DO NOT involve any human or manual intervention and therefore established my (and others >?) case for me. Has anyone else received this exact wording ? I did a check of the forum but couldnt see any.

 

i have just added the figues and im looking at £470 over the last 6 years

 

next letter being prepped! !

22/03/06: Halifax DPA request sent

30/03/06: Statements Received with Letter CONFIRMING ALL CHARGES ARE AUTOMATED WITH NO MANUAL INTERVENTION involved

31/03/06: Letter sent requesting £427.00 charges

20/04/06: Letter before action sent

21/05/06: Claim issued: £705.81

24/05/06 letter received acknowledging LBA dated 19/05/06

24/05/06 Court claim acknowledgement filed

31/05/06 Letter received offering without prejudice £555.81 (all charges + court fees - my admin charges) no response sent yet as i want the full amount and may force them to enter a defence

 

Although I try to make sure information I provide is accurate and useful, I recommend you consult a qualified Legal professional if you want assurances that the information is appropriate to your particular situation. No liability will be accepted for any advice followed !

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Just recieved today nearly the same letter but the wording about Manual intervention was exactly the same which i believe to be good news as the halifax will not be able to use the excuse of extra costs due the work being done by there staff. The only manual intervention is when you actually get one of the charges refunded.

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The only manual intervention around charges would be when a refund is made. However we are not legally obligied to divulge this information.

A contradiction in terms, surely, considering you made the request as part of a DPA request...

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I suspect BF would like a scan of that letter. Can you let him have one please?

 

 

already sent ;)

22/03/06: Halifax DPA request sent

30/03/06: Statements Received with Letter CONFIRMING ALL CHARGES ARE AUTOMATED WITH NO MANUAL INTERVENTION involved

31/03/06: Letter sent requesting £427.00 charges

20/04/06: Letter before action sent

21/05/06: Claim issued: £705.81

24/05/06 letter received acknowledging LBA dated 19/05/06

24/05/06 Court claim acknowledgement filed

31/05/06 Letter received offering without prejudice £555.81 (all charges + court fees - my admin charges) no response sent yet as i want the full amount and may force them to enter a defence

 

Although I try to make sure information I provide is accurate and useful, I recommend you consult a qualified Legal professional if you want assurances that the information is appropriate to your particular situation. No liability will be accepted for any advice followed !

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  • 1 month later...

Forum clean up - your claim threads have been merged. Please try to keep all posts about your claim to a single thread only. Thanks :)

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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  • 2 weeks later...

thanks for the clean up

21/05/06

 

now issued a claim following their non response to initial request and letter before action.

 

have added £150 admin and legal expenses ( my solcitor entered the claim) (dont worry ill get it all back ;) )

 

total £705.81

 

next round has begun

22/03/06: Halifax DPA request sent

30/03/06: Statements Received with Letter CONFIRMING ALL CHARGES ARE AUTOMATED WITH NO MANUAL INTERVENTION involved

31/03/06: Letter sent requesting £427.00 charges

20/04/06: Letter before action sent

21/05/06: Claim issued: £705.81

24/05/06 letter received acknowledging LBA dated 19/05/06

24/05/06 Court claim acknowledgement filed

31/05/06 Letter received offering without prejudice £555.81 (all charges + court fees - my admin charges) no response sent yet as i want the full amount and may force them to enter a defence

 

Although I try to make sure information I provide is accurate and useful, I recommend you consult a qualified Legal professional if you want assurances that the information is appropriate to your particular situation. No liability will be accepted for any advice followed !

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halifax have sent me a standard "we ARE SORRY YOUR NOT HAPPY LETTER"

 

however the halifax franked postmark is 11 days after the date of the letter and after ive already issued a claim

 

 

their head of legal services has now acknowledged the claim pushing it to 28 days

22/03/06: Halifax DPA request sent

30/03/06: Statements Received with Letter CONFIRMING ALL CHARGES ARE AUTOMATED WITH NO MANUAL INTERVENTION involved

31/03/06: Letter sent requesting £427.00 charges

20/04/06: Letter before action sent

21/05/06: Claim issued: £705.81

24/05/06 letter received acknowledging LBA dated 19/05/06

24/05/06 Court claim acknowledgement filed

31/05/06 Letter received offering without prejudice £555.81 (all charges + court fees - my admin charges) no response sent yet as i want the full amount and may force them to enter a defence

 

Although I try to make sure information I provide is accurate and useful, I recommend you consult a qualified Legal professional if you want assurances that the information is appropriate to your particular situation. No liability will be accepted for any advice followed !

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  • 12 years later...

This topic was closed on 03/06/19.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

22/03/06: Halifax DPA request sent

30/03/06: Statements Received with Letter CONFIRMING ALL CHARGES ARE AUTOMATED WITH NO MANUAL INTERVENTION involved

31/03/06: Letter sent requesting £427.00 charges

20/04/06: Letter before action sent

21/05/06: Claim issued: £705.81

24/05/06 letter received acknowledging LBA dated 19/05/06

24/05/06 Court claim acknowledgement filed

31/05/06 Letter received offering without prejudice £555.81 (all charges + court fees - my admin charges) no response sent yet as i want the full amount and may force them to enter a defence

 

Although I try to make sure information I provide is accurate and useful, I recommend you consult a qualified Legal professional if you want assurances that the information is appropriate to your particular situation. No liability will be accepted for any advice followed !

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