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Orange - can they issue default?


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Hi, hope somebody can help....

 

I had a contract with Orange for home phone and broadband, the benefits of which should have been a wireless internet connection and a second line (VOIP) for free calls - neither of which ever worked.

 

Over several months Orange continuously failed to rectify the service issues and to my mind, did not deliver their side of the contract. Eventually I got fed up and changed providers - Orange are now charging me an "illegal migration" fee as I was in contract.

 

I have argued that the fee is not payable as their contract is invalid through not providing the promised service, they are not having any of it and have threatened legal action for non-payment.

 

Am I right in saying that as I dispute the charge they cannot issue a default?

 

Grateful for any advice, even if it is just pay up and move on!

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