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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Boots-RLP 16yr old girl £93.17 for testing mousse !


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The bit they are refering to is criminal law not civil; you can NOT sue anybody under the age of 18; nor can anything they sign be legally binding. They may chance their arm by sueing the parents; but they would have to prove negligence or knowlrdge of the intended offence.

If you keep receiving these letters it would be bordering on harrasement and could be reported or action taken if you wished.

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RLP or Lossprevention.co.uk below is their domain holders address and details may be useful.

 

 

Domain name:

lossprevention.co.uk

 

Registrant:

Retail Loss Prevention Ltd

 

Registrant type:

UK Limited Company, (Company number: 4802733)

 

Registrant's address:

Lenton Business Centre

Lenton Boulevard

Nottingham

Nottinghamshire

NG7 2BJ

GB

 

Registrar:

Zen Internet Limited [Tag = ZENSYS]

URL: Zen Internet - Broadband, Hosting, Leased Lines & Security Services

 

Relevant dates:

Registered on: 19-Oct-1999

Renewal date: 19-Oct-2009

Last updated: 09-Jan-2009

 

Registration status:

Registered until renewal date.

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This is absolutely unbelievable

 

I'm stunned

omnia praesumuntur legitime facta donec probetur in contrarium

 

 

Please note: I am not a member of the legal profession, all advice given is purely my opinion, if in doubt consult a professional

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The bit they are refering to is criminal law not civil; you can NOT sue anybody under the age of 18; nor can anything they sign be legally binding. They may chance their arm by sueing the parents; but they would have to prove negligence or knowlrdge of the intended offence.

If you keep receiving these letters it would be bordering on harrasement and could be reported or action taken if you wished.

 

Sorry but they can sue in the civil courts if as they say the child is 14 or over. However they won't be able to enforce any judgment until they reach 18 years which IMHO makes it a pointless exercise & waste of money

 

I agree they can't sue for breach of contract because as you say only an 18 year old can enter into a contract

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Could be some suprises in store-just take care when posting anything on here.!

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I was under the impression that RLP was set up by the retailers in question, along with a few others, plus a few names that I won't mention.

 

I don't think Actons solicitors are part of RLP but probably act on their behalf if matters get to Court. They must be just using this as a registered office address and using their other address to work from. Too many mistakes being made for these letters to be coming from solicitors.

 

Has anyone contacted Staffordshire Police to find out whether the letter RLP have on their website is a true one?

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Sugar plum if you know something about RLP please share.

 

Whilst there is no name plate recording RLP's presence after having checked Google at street level it appears that RLP & Acton Solicitors DO share the same building. I assume this because the address for RLP has Acton Solicitors on the door

 

Also please don't assume that because a letter comes from a solicitor it won't be full of nonsense & poorly composed............they often do & it's probably true that until we came along they, as well as developing some dubious practices, have acted unchecked for some time & therefore have got away with telling victims a load of codswallop

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JonCris, I'm assuming things my internet research, I have no hard facts to point out (yet)!

 

All these civil recovery meetings retailers have, always list RLP although there are other solicitors that are dealing with the same matters.

 

The wonky letter on RLP site from Staffordshire Police is not signed or dated and the person in question retired 2 years ago.

 

It's impossible to become a client.

 

Although there could be dodgy solicitors around this is on a much bigger scale.

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In that case, Martin, I suggest you correct your own post #50 with "deviances" (or even "deviations") instead of "deviants". ;-) :-D

 

 

Hmn I thought you was busy ?

 

Ok I will change it to "many different names which are similar ";)

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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I wasn't just being pedantic (for once :razz:), "deviants" really has a very different meaning (and implied meaning), Mart. :-D

 

And I AM busy, but I am allowed a break on Sunday night, am I not? bloody slave-driver you are. :mad:

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The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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JC all the info. I have and speaking legal paople I know tell me 18 is the minimum age you can be sued as an individual in the civil court!

At 14 you are deemed responsible for your own actions and be treated as an adult in criminal matters.

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I was under the impression that RLP was set up by the retailers in question, along with a few others,

 

That actually would be feasible (although I don't know if it's true) as I have read other similarly incredulous threads involving Tesco's and Iceland. RLP appear to have security retail domination it would seem.

 

As a Mother myself, I am appalled that children can be traumatised in this manner over such trivial acts....I'm certainly going to think more carefully about where I go shopping in future.

If you feel I've helped then by all means click my star to the left...a simple "thank you" costs nothing! ;)

 

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Still awaiting a reply from Boots, checked with the Post Office and letter sent to them was signed for on 1st April, no acknowledgement or anything to say it had been passed on to Head office. They really don't want to send me a copy of the RLP notice my daughter signed. Will send another letter on Monday, might include copies of RLP letters received and ask for an urgent response.

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  • 1 month later...

Regarding my daughter's testing mousse incidence in Boots.

 

As I had no response from Boots on Thursday I sent a further letter also enclosing my 3 RLP letters.

 

Today I have had a reply, apologising for their lack of response but explaining that they've had a changeover in Store Manager.

 

The new Store Manager yesterday investigated the matter and has taken guidance from their Regional Profit Protection Manager. I can now be assured that the civil recovery claim has been cancelled.

 

The Regional Profit Protection Manager is now conducting a thorough investigation and has confirmed that the appropriate communication and training has already been arranged. The member of the security team who issued the civil recovery notice no longer works for them.

 

This Profit Protection Manager would very much like to speak to me and I have been given his mobile number.

 

Letter ends with a further apology for any distress caused.

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Regarding my daughter's testing mousse incidence in Boots.

 

As I had no response from Boots on Thursday I sent a further letter also enclosing my 3 RLP letters.

 

Today I have had a reply, apologising for their lack of response but explaining that they've had a changeover in Store Manager.

 

The new Store Manager yesterday investigated the matter and has taken guidance from their Regional Profit Protection Manager. I can now be assured that the civil recovery claim has been cancelled.

 

The Regional Profit Protection Manager is now conducting a thorough investigation and has confirmed that the appropriate communication and training has already been arranged. The member of the security team who issued the civil recovery notice no longer works for them.

 

This Profit Protection Manager would very much like to speak to me and I have been given his mobile number.

 

Letter ends with a further apology for any distress caused.

 

Yay ! :) Good News

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Yes looks like they are seeing some sense after all....and acknowledging their responsibilities.

Its a good start-and could be good ammunition to use in highlighting the same to those others who hae yet to come round to the same conclusions.

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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