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    • Received a final demand today Final demand.pdf
    • Here is my final draft: I, XXXXXX, being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in the claim and further to my set aside application dated 1 November 2022. The claimants witness statement confirms that it mostly relies on hearsay evidence as confirmed by the drafts in person in the opening paragraph. It is my understanding they must serve notice to any hearsay evidence pursuant to CPR 33.2(1)(B) (notice of intention to rely on hearsay evidence) and Section 2 (1) (A) of the Civil Evidence Act.   1.        The claimant failed to comply with the additional directions ordered by District Judge Davis on the 2 February 2024 'The Claim shall be automatically struck out at 4pm on 3 April 2024 unless the Claimant delivers to the Court and to the Defendant the following documents.' None of these documents were received by the court nor the defendant by that date.   2.        I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much reduced cost to the amount claimed and which the original creditors have already wrote off as a capital loss and claimed against taxable income as confirmed in the claimants witness statement exhibit by way of the Deed of Assignment.   As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights.  This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information).  The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party.   3.        The alleged letter of claim dated 7 January 2020 was served to a previous address which I moved out of in 2018, no effort was made to ascertain my correct address.  I have attached a copy of my tenancy agreement which is marked ‘Appendix 1’ and shows I was residing at a difference address as of 11 December 2018 and was therefore not at the service address at the time the proceedings were served.  I have also attached an email from my solicitors to the Claimants solicitors dated 14 July 2022 which was sent to them requesting that they disclose the trace of evidence they utilised prior to issuing the proceedings against me.  This is marked ‘Appendix 2’.  The claimants solicitors did not provide me with these documents.   4.        Under The Pre-Action Protocol for Debt Claims 2017 a Debt Buyer must undertake all reasonable enquiries to ensure the correct address of a debtor, this can be as simple as a credit file search. The Claimant failed to carry out such basic checks. Subsequently all letters prior to and including ,The Pre action Protocol letter of claim dated 7 January 2020 and the claim form dated 14th February 2020 were all served to a previous address which I moved out of in 2018.   5.        I became aware of original Judgement following a routine credit check on or around 14th September 2020.   6.        Upon the discovery of the Judgement debt, I made immediate contact with the Court and the Claimant Solicitors, putting them on notice that I was making investigations in relation to the Judgement debt as it was not familiar to me.  I asked them to provide me with a copy of the original loan agreement but this was not provided to me.   The correspondence to the Claimant Solicotors is attached and marked ‘Appendix 3’   7.        I then sent a Data Subject Access Request to Barclays but no agreement was provided. Details the timeline of communication between myself and Barclays are attached and marked ‘Appendix 4’and the copies of correspondence between myself and Barclays are attached and marked ‘Appendix 5’.   8.        The claimant relies upon and exhibits a reconstituted version of the alleged agreement.   It is again denied that I have ever entered into an agreement with Barclaycard on or around 2000.  It is admitted that I did hold other credit agreements with other creditors and as such should this be a debt that was assigned to Barclaycard from another brand therefore the reconstituted agreement disclosed is invalid being pre April 2007 and not legally enforceable pursuant to HH Judge Waksman in Carey v HSBC 2009 EWHC3417.  Details of this are attached and marked ‘Appendix 6’.   The original credit agreement must be provided along with any reconstituted version on a modified credit agreement and must contain the names and address of debtor and creditor, agreement number and cancelation clause.   9.        Therefore the claimant is put to strict proof to disclose a true executed legible agreement on which its claim relies upon and not try to mislead the court.   10.   As per CPR 1.4(2)(a) the court encourages parties to cooperate with each other in the conduct of proceedings in order to try and save time and costs for the parties and to also save the time and resources of the court however, despite vast attempts at mediation the claimants have been most unreasonable and have remained unwilling to mediate. Until such time the claimant can comply and disclose a true executed copy of the original assigned agreement they refer to within the particulars of this claim they are not entitled while the default continues, to enforce the agreement pursuant to section 78.6 (a) of the Credit Consumer Act 1974. I believe that the facts stated in this Witness Statement are true.  I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth. Signed                 ………………………………………………….. Name                  XXXX Date                     30 April 2024
    • Only trying to help.  Ain't being nasty.  Some
    • Hi folks, I've just found previous documentation. I thought it had gone missing. I'd forgotten that I did appeal it through POPLA but I can't find the thread on here that, I assume, I posted for help. Appeal letter is dated 27/10/2020 with a rejection. I genuinely had forgotten about this so apologies for misleading you. A lot has happened in the years since the ticket was issued. We closed down a couple of businesses and moved to the opposite end of the country to retire. The documents I have are scanned copies. I no longer have the originals. The NTK is also in there. If there's anything you'd like to see, please let me know and I'll post them, although it probably won't be until tomorrow now, but I'll be looking in on this page tonight. Thank you for the responses so far
    • Hello! After emailing them I received this reply:   I have drafted the following, please would you be able to comment as to if you think it is correct/sufficient? "Thank you for your email.   Thanks you for confirming that the vehicle does not have these features as stated in the advertisement.    I am sure you are aware that the Consumer Rights Act 2015 provides the short term right to reject within 30 days. Statutory rights cannot be taken away from a consumer, and any attempt to do so is illegal.   Please can you advise how best to return the vehicle?" Thanks in advance!
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Financial Hardship but Barclays say NO ! **WON HARDSHIP REFUND**


sonia79
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Hi does any one know what barclays Think is financial hardship! I sent my exspenditure form back to them the end of feb, i have been sent a letter on friday saying i'm not in financial hardship in there eyes,i am 6 months behind with my council tax, behind with a loan thats 7k and behind on most of my bills, i also have had bounced cheques(bills) comming out of my account since jan and constantly up to my limit,i dont work but my husband does and this is all i can think of as why they think i'm not, i have now photocopied my council tax bill and other threating debt letters and wrote a letter to barclays askin them to look at my case again, has anyone had this happen to them?:-x

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Hi Sonia and welcome to CAG.

 

I've started you a thread for your case, to avoid hijacking other threads.

 

When they replied, did Barclays state that this was their "Final Response".

 

Did you include your husband's figures on your I&E schedule.

 

When you get B's final response, you can refer the matter to the FOS/FSA to see if they can intervene.

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The banks decision on you not being in sufficient financial hardship is not the final decision. The FOS or a court can overrule them. If the bank have actually given you a response you can go straight to the FOS who will look at your claim.

 

Have the bank asked you for further information or have they already made their decision?

 

If the FOS agree you have hardship status they will make a recomendation to the bank on whether they should refund the charges.

 

The hardship criteria the Financial Ombudsman Service would use is the Financial Services Authority waiver guidance. These are the definitions of financial hardship as suggested by the FSA in the updated Waiver.

 

1. The firm will be sympathetic and positive when considering any financial difficulties claimed by the complainant. Firms will not subject a complainant to harassment or undue pressure when discussing their problems.

 

2. In making an assessment of financial difficulty the firm will take into account:

 

a. evidence of changes in lifestyle, including loss of employment; disability; serious illness; imprisonment; relationship breakdown; death of a partner; starting a lower paid job; parental/carer leave; and starting full-time education;

 

b. evidence of the following events:

 

i. items repeatedly being returned unpaid due to lack of available funds;

 

ii. failing to make loan repayments or other commitments;

 

iii. discontinuation of regular credits;

 

iv. notification of some form of insolvency or court proceedings;

 

v. regular requests for increased borrowing or repeated rescheduling of debts;

 

vi. making frequent cash withdrawals on a credit card at a non-promotional rate of interest; and

 

vii. repeatedly exceeding a credit card or overdraft limit without agreement (and, in this regard, where a complainant has incurred over £500 in unauthorised overdraft charges in the previous 12 months, that is to be treated as indicative of financial difficulty).

 

3. If during the handling of the complaint the firm becomes aware (including by notification from the complainant) that the complainant may be in, or heading towards financial difficulties, the firm will contact the complainant to outline their approach to financial difficulty cases and to encourage the customer to contact the firm if the customer is worried about their position. The firm will also provide signposts to sources of free, independent money advice.

 

4. The firm will make available to complainants straightforward information in plain English on the firm’s procedures and systems for dealing with customers in financial difficulty.

 

5. If it becomes clear to the firm that the complainant needs specialist assistance, the complainant will be referred promptly to a specialist team that deals with customers in financial difficulties, if one exists. The firm will give a phone number on all communications that will put the customer in contact with a named person or a team dedicated to dealing with cases of financial difficulty.

 

6. Where the firm does not have sufficient evidence to assess whether or not the complainant is in fact in financial difficulty, the firm will seek such further relevant information as is reasonably required to make that assessment. In the event that the firm reasonably requires relevant information to be provided by the complainant and the complainant does not provide the requested information within a reasonable period of time, the firm shall not be obliged to treat such a complainant as being in financial difficulty.

 

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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I think that's your best way forward, although it will take a while as the FOS give the bank ages to respond. :mad:

 

:)

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hi i have gone for my charges from barclays bank, but still waiting to hear. i sent a statement of bills ect, i posted mine to the bank where i live. i have also gone for my charges with alliance and they are not having any of it, all they have done is gave me £50.00 as a good will gesture. and told me if i was not happy to go to the financial ombudsman what i have done today. they are sending me a form to fill in, also have got to photo copy the letters alliance have sent me. its a joke if you are in hardship they should give you your money back but the ombudsman did say that i could not get the full amount, if they only offer me half the fees can i reclaim the other half if we win at court. ??? i only work part time and my husband is out of work so i think that is hardship.

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Hi, phoned the bank again earlier( thought i would give it one last go) b4 contacting fos, the women i spoke to was really nice and helpful (not like the one i spoke to previous)and she has told me 2 phone back in a couple of days and they should have my bills that i have sent to them showing them that i really was struggling , so hopefully fingers croosed they might do something.

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Just to wish you both good luck for an interim payment on FH. Will be watching with interest.

.

FSA Waiver on Bank Charges:http://www.fsa.gov.uk/pages/Doing/Regulated/Notify/Waiver/pdf/dir_quart_0709.pdf

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  • 2 weeks later...

Hi just a quick update with my claim, after speakin to barclays to tell them i have sent everyrhing in, she said they properbly wont do anything, so i phoned fos and they sent a letter to barclays a couple of days later askin them to have another look at my hardship claim,that was about weds last wk, i have been phoning barclays everyday since(properbly got really fed up with me)spoke to some really helpful people and some unhelpful one too, anyway fri the women i spoke said to me do u think there is anything u have forgot to but in i said i might of forgot to put my sons nursery fees in, and also my husband had a pay cut in dec, and in feb 07, me and my husband got made redundunt from the same company i was on maternity leave, but my husband was out of work for 8 months, so she put all this in,On top of that i said my washing machine has just packed up and i am takin my kids clothes to my mums to wash them, and cant afford to repair it,phoned them yeaterday they said they would get someone to call me no one did so i phoned again 2day and the women i spoke to said they have got all of my paper work now and letter off fos and have put me down as financial hardship, and wrote to me on 30th march, she said that she dont know what the letters says anyway she reckons i will get it 2morrow.and it could be an offer so hopefully it is..

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  • 4 weeks later...

Spoke to barclays this morning, the customer service lady told me there has been a letter sent out to me, she said they are going to pay me and to exspect a payment into my account this wk, she couldnt tell me how much i was getting, so hopefully it will be good my claim is nearly 5k..

 

Will post and let you know how much i get.

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Hi Sonia,

 

Fingers crosed for a good result. :)

 

Let us know what they've done for you.

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:pWon:p

 

 

Got £2970 out of nearly 5k, I believe if you are in severe hardship and you can prove it you will get something, i just kept pestering barclays phoneing every other day and it has paid off.

 

Goodluck to everyone else trying to claim:oops:

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Well done Sonia.

 

I'm really pleased for you. Spend it wisely and lets hope it's not too long before you get the rest back !!

 

:D

We could do with some help from you

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