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    • Hi all, Love this site and it's no nonsense advice, have dipped in and out of the consumer forums over the years, mostly to assure myself that what I was doing was the right thing when dealing with various businesses (almost 100% success rate, thanks in part to reading and more reading here.). Anyway, the time is almost approaching where I might need to ask for some specific help and I have a couple of queries that I can't see definitively answered. Due to financial mismanagement and severe anxiety issues I stopped paying all unsecured debt in December 2018 (one slipped to the first week in Jan 2019 when the last payment was made having rechecked my bank statement from that period - all my unsecured debt direct debits were cancelled in early Jan 2019). This has left half a dozen debts;  a couple of credit cards, a bank loan, Shop Direct and some Hitachi Finance stuff having been sold on and passing the rounds through the usual suspects, Lowells, Link, PRA Group, others related to them, and then back to them again. I have somehow successfully managed to maintain radio silence and avoided anything more worrying than their begging letters.  I have blocked their phone calls and texts, bumped all emails to the spambox and had a chuckle at their desperate letters.  I've never had anybody at the door.  I have been at the same address since before I defaulted and all correspondence comes to my current home address.  I have NEVER contacted them or admitted any debt. In anticipation of them perhaps ramping up action at the last minute I've had a look at my credit report on Credit Karma (rec'd from this very place) and I see that the default dates on these range from May 2019 to November 2019. Also in preperation I've been reading, reading and reading lots here as advised. Obviously being in Scotland there are a lot fewer posts relating to these matters and it's always quite annoying when OP's do not follow up with any outcome on their cases - how rude! This has also left me a bit confused of when I am able to finally breathe easy (although cancelling all the direct debits in Jan 2019 was the biggest sigh of relief as I knew it was all going to be unmanageable and, well, default one, default all.). I've been reading that defaults should be filed 3-6 months after the missed payment but one of my larger debts was defaulted on 27th August 2019 when the last payment I made was 10th December 2018, meaning the first missed payment was 10th Jan 2019.   My query for now is - when should I infer that these debts are prescribed?  From when the payment was missed, or taking the default date plus 5 years from the credit report? The three I have with the May date are moot anyway as either way they are gone  - some letters from Lowell offering me 90% off to settle is what got me thinking these must have been near SB status, however I have one big 10k+ with a July date and another 10k+ at the end of August I am feeling a bit anxious again, even though I know there is nothing to worry about with the begging letters.  Reading the various forums I am not sure why the OC's didn't take action against me when I read time and again the surprise that other posters haven't already been taken to court for lesser amounts - I'm also surprised I've avoided any action this long as there are plenty in this forum and sub forum who are whisked off to the court by the beggers minions after only a year or so after defaulting.  There are no CCJ/decrees listed on my credit report and I have not received any such judgements against me.  I still just regularly receive the begging emails to the spambox, the blocked phone calls and the letters from the they. I'm also reading that there is no need in Scotland to send an LBC so what should I be looking out for to know that the time has come to engage with CCA requests etc? I'm afraid in a fit I threw a lot of the paperwork out but I have a box of stuff I'm going to go through which may have the original letters from the OC's. Thanks in advance for any advice.  
    • I'm at work now but promise to look in later. Can you confirm how you paid the first invoice?  It wasn't your fault if the signal was so poor and there was no alternative way to pay.  There must be a chance of reversing the charge with your bank.  There are no guarantees but Kev  https://find-and-update.company-information.service.gov.uk/company/09766749/officers  has never had the backbone to do court so far.  Not even in one case,  
    • OK  so you may not have outed yourself if you said "we". No matter either way you paid. Snotty letter I am surprised that they were so quick off the mark threatening Court. They usually take months to go that far. No doubt that as you paid the first one they decided to strike quickly and scare you into paying. Dear Chuckleheads  aka Alliance,  I am replying to your LOCs You may have caught me the first time but that is  the end. What a nasty organisation you are. You do realise that you now have now no reason to continue to pursue me after reading my appeal since you know that my car was not cloned. Any further pursuit will end up with a complaint to the ICO that you are breaching my GDPR.  Please confirm that you have removed my details from your records. ------------------------------------------------------------------------------------------------------------------------------------------------------------ I haven't gone for a snotty letter this time as they know that you paid for your car in another car park. So using a shot across their bows .  If it doesn't deter them and they send in the debt collectors or the Court you will then be able to get more money back from them for  breachi.ng your data protection than they will get should they win in Court-and they have no chance of that as you have paid. So go in with guns blazing and they might see sense.  Although never underestimate how stupid they are. Or greedy.
    • Thank you. Such a good point. They did issue all 3 before I paid though. I only paid one because I didn’t have proof of parking that time, only for two others.    Unfortunately no proof of my appeal as it was just submitted through a form on their website and no copy was sent to me. I only have the reply. I believe I just put something like “we made the honest mistake of using the incorrect parking area on the app” and that’s it. Thanks again for your help. 
    • They are absolute chuckleheads. You paid but because you entered a different car park site also belonging to them they are pursuing you despite them knowing what you had done. It would be very obvious to everyone, including Alliance that your car could not have been in two places at the same time. Thank you for posting the PCN so quickly making it a pity that you appealed since there are so many things wrong with it that you as keeper are not liable to pay the charge. They rarely accept appeals since that would mean they lose money but they have virtually no chance of beating you in Court. Very unlikely that they will take you to Court given the circumstances. Just in case you didn't out yourself as the driver could you please post up your appeal.
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
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Welcome finance early settlement issues


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Your next course of action should be a complaint to the Information Commissioner as they've breached the Act. Did you get it signed for?

 

What's your complaint regarding? You may be able to report them to the FOS as well.

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already logged a complaint with the information commissioner and FOS. but from the last conversation i had on the phone with them, they do have months of backlog... And my problem is that the more this drags on, the more interest i incur.

 

Complaint detail:

Request for early settlement figure in Jan 2009. didn't receive this till yesterday, legally they have seven days to respond, so i think the settlement calc should be backdated to Jan, as i should't be paying 3months more worth of interest (59.39apr) due to welcoms in ability to supply settlement figure.

 

Settlement figure calculated wrongly usig rule 78 (loan taken in 2007). No interest rebate deduction taken into account on the figure supplied.. They basically deducted the total (loan+chg for credit) from payment to date.

 

No response SAR

 

And finally charges reclaim

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Right well you shouldn't worry about interest and charges being added as the account is in dispute with the FOS. Even if WF do continue to add charges etc, which they probably will, you can ask them to remove them, depending on the outcome of your complaint.

 

It's just a waiting game now.

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I donlt know if that would work because for them to bring action on you in scotland you have too have resided up here for 3 months so i think something similar would apply down there maybe someone could clarify

 

ida x

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  • 2 months later...

I have let these people drag this on for so long due to been pregnant and not having the energy to take this to court at the time, but having given birth 2wks ago, Welcome here i come... At the moment logged the query with OFT, but welcome still keeps harrasing me for money, yet not dealing with my query.

 

I have been requesting for a settlement figure from Welcome since January and they seem to either completely ignore my letters or take 2-3months to reply.

 

I had notified Welcome In january that i would like to settle my account by 31/03/09 before going on maternity leave. And due to never receiving any statement from them since the beginning of the loan, i had no idea of the loan balalnce. i chased for a statement from Jan, followed by SAR request due to no response from welcome. Finally received a statement and SAR request 3mths later.

 

Still chasing for settlement figure, finally received one in April, but queried the fact that no early settlement interest rebate had been deducted (Response received 3days ago (3mths later) despite consumer credit 2004 reg.. stating that it is a criminal offence not to reply in 7days any qery on settlement figure). Their calclation was a case of full loan amount as per agreement(2500) + Acceptance fee(75)+total charge for credit as per agreement (2159.36). All adding up to 4734.36. All they did was deduct payment to date from 4734.36. In other words, despite settling early, i am still paying the loan interest in full to the last day. Despite 2004 consumer credit reg. saying otherwise. Please can anyone who has good knowledge of this help me out here please.....

 

 

Other Issues:

  • Settlement figure to be backdated to 31/03/03, as i don't believe i should be subject to more interest due to welcomes delay tactics and inability to respond to customers letters.
  • Any further interest or charges that might have been applied to my account since the 31.03.09 to be taken off.
  • All penalty charges from the start of the loan to 31.03.09 to be taken off (110). As these are disproportionately high and therefore they are contrary to the Unfair Terms in Consumer Regulations 1999. In addition I believe that your charges are a Penalty. Penalty charges are irrecoverable at common law. - I am not too fussed about this one though....
  • All expenses and incurred & distress suffered during late preganancy due to welcome's incompetence. Welcome has failed every step of the way to follw regulations by either completely ignoring my letters, SAR reqeuest, settlement figure, settlement fig query, etc in accordance with consumer credit act and other related regulations
  • Any adverse info filed on my credit file due to welcomes incompetence in supplying settlement figure be removed.

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I have let these people drag this on for so long due to been pregnant and not having the energy to take this to court at the time, but having given birth 2wks ago, Welcome here i come... At the moment logged the query with OFT, but welcome still keeps harrasing me for money, yet not dealing with my query.

 

I have been requesting for a settlement figure from Welcome since January and they seem to either completely ignore my letters or take 2-3months to reply.

 

I had notified Welcome In january that i would like to settle my account by 31/03/09 before going on maternity leave. And due to never receiving any statement from them since the beginning of the loan, i had no idea of the loan balalnce. i chased for a statement from Jan, followed by SAR request due to no response from welcome. Finally received a statement and SAR request 3mths later.

 

Still chasing for settlement figure, finally received one in April, but queried the fact that no early settlement interest rebate had been deducted (Response received 3days ago (3mths later) despite consumer credit 2004 reg.. stating that it is a criminal offence not to reply in 7days any qery on settlement figure). Their calclation was a case of full loan amount as per agreement(2500) + Acceptance fee(75)+total charge for credit as per agreement (2159.36). All adding up to 4734.36. All they did was deduct payment to date from 4734.36. In other words, despite settling early, i am still paying the loan interest in full to the last day. Despite 2004 consumer credit reg. saying otherwise. Please can anyone who has good knowledge of this help me out here please.....

 

 

Other Issues:

  • Settlement figure to be backdated to 31/03/03, as i don't believe i should be subject to more interest due to welcomes delay tactics and inability to respond to customers letters.
  • Any further interest or charges that might have been applied to my account since the 31.03.09 to be taken off.
  • All penalty charges from the start of the loan to 31.03.09 to be taken off (110). As these are disproportionately high and therefore they are contrary to the Unfair Terms in Consumer Regulations 1999. In addition I believe that your charges are a Penalty. Penalty charges are irrecoverable at common law. - I am not too fussed about this one though....
  • All expenses and incurred & distress suffered during late preganancy due to welcome's incompetence. Welcome has failed every step of the way to follw regulations by either completely ignoring my letters, SAR reqeuest, settlement figure, settlement fig query, etc in accordance with consumer credit act and other related regulations
  • Any adverse info filed on my credit file due to welcomes incompetence in supplying settlement figure be removed.

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I have let these people drag this on for so long due to been pregnant and not having the energy to take this to court at the time, but having given birth 2wks ago, Welcome here i come... At the moment logged the query with OFT, but welcome still keeps harrasing me for money, yet not dealing with my query.

 

I have been requesting for a settlement figure from Welcome since January and they seem to either completely ignore my letters or take 2-3months to reply.

 

I had notified Welcome In january that i would like to settle my account by 31/03/09 before going on maternity leave. And due to never receiving any statement from them since the beginning of the loan, i had no idea of the loan balalnce. i chased for a statement from Jan, followed by SAR request due to no response from welcome. Finally received a statement and SAR request 3mths later.

 

Still chasing for settlement figure, finally received one in April, but queried the fact that no early settlement interest rebate had been deducted (Response received 3days ago (3mths later) despite consumer credit 2004 reg.. stating that it is a criminal offence not to reply in 7days any qery on settlement figure). Their calclation was a case of full loan amount as per agreement(2500) + Acceptance fee(75)+total charge for credit as per agreement (2159.36). All adding up to 4734.36. All they did was deduct payment to date from 4734.36. In other words, despite settling early, i am still paying the loan interest in full to the last day. Despite 2004 consumer credit reg. saying otherwise. Please can anyone who has good knowledge of this help me out here please.....

 

 

Other Issues:

  • Settlement figure to be backdated to 31/03/03, as i don't believe i should be subject to more interest due to welcomes delay tactics and inability to respond to customers letters.
  • Any further interest or charges that might have been applied to my account since the 31.03.09 to be taken off.
  • All penalty charges from the start of the loan to 31.03.09 to be taken off (110). As these are disproportionately high and therefore they are contrary to the Unfair Terms in Consumer Regulations 1999. In addition I believe that your charges are a Penalty. Penalty charges are irrecoverable at common law. - I am not too fussed about this one though....
  • All expenses and incurred & distress suffered during late preganancy due to welcome's incompetence. Welcome has failed every step of the way to follw regulations by either completely ignoring my letters, SAR reqeuest, settlement figure, settlement fig query, etc in accordance with consumer credit act and other related regulations
  • Any adverse info filed on my credit file due to welcomes incompetence in supplying settlement figure be removed.

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I have let these people drag this on for so long due to been pregnant and not having the energy to take this to court at the time, but having given birth 2wks ago, Welcome here i come... At the moment logged the query with OFT, but welcome still keeps harrasing me for money, yet not dealing with my query.

 

I have been requesting for a settlement figure from Welcome since January and they seem to either completely ignore my letters or take 2-3months to reply.

 

I had notified Welcome In january that i would like to settle my account by 31/03/09 before going on maternity leave. And due to never receiving any statement from them since the beginning of the loan, i had no idea of the loan balalnce. i chased for a statement from Jan, followed by SAR request due to no response from welcome. Finally received a statement and SAR request 3mths later.

 

Still chasing for settlement figure, finally received one in April, but queried the fact that no early settlement interest rebate had been deducted (Response received 3days ago (3mths later) despite consumer credit 2004 reg.. stating that it is a criminal offence not to reply in 7days any qery on settlement figure). Their calclation was a case of full loan amount as per agreement(2500) + Acceptance fee(75)+total charge for credit as per agreement (2159.36). All adding up to 4734.36. All they did was deduct payment to date from 4734.36. In other words, despite settling early, i am still paying the loan interest in full to the last day. Despite 2004 consumer credit reg. saying otherwise. Please can anyone who has good knowledge of this help me out here please.....

 

 

Other Issues:

  • Settlement figure to be backdated to 31/03/03, as i don't believe i should be subject to more interest due to welcomes delay tactics and inability to respond to customers letters.
  • Any further interest or charges that might have been applied to my account since the 31.03.09 to be taken off.
  • All penalty charges from the start of the loan to 31.03.09 to be taken off (110). As these are disproportionately high and therefore they are contrary to the Unfair Terms in Consumer Regulations 1999. In addition I believe that your charges are a Penalty. Penalty charges are irrecoverable at common law. - I am not too fussed about this one though....
  • All expenses and incurred & distress suffered during late preganancy due to welcome's incompetence. Welcome has failed every step of the way to follw regulations by either completely ignoring my letters, SAR reqeuest, settlement figure, settlement fig query, etc in accordance with consumer credit act and other related regulations
  • Any adverse info filed on my credit file due to welcomes incompetence in supplying settlement figure be removed.

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Hi Prudent you seem to know wxaclty what is required,

 

If i was you i would be putting everything down in wiriting and send it recorded delivery to their head office, not your branch detailsing everything you have stated on here and see what their response is

 

ida x

Please contact a member of the site team if you are offered help off the forum for a a paid or no win no fee service.

 

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hi ida, i have done that all the way through: two copies of each letter is sent everytime by recorded delivery, one to headoffice, one to branch. I am however looking for some confirmation on my thoughts on settlement fig. as all i know is based on my personal research so far.

Welcome really is a nightmare of a company to deal with.

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Sorry to butt in -

one of the reasons Welcome delay when dealing with people who know the law is they are in serious financial trouble. They appear to be concentrating all efforts in trying to grab as much cash from less knowledgeable customers, where they are more likely to get away with additional charges and dodgy terms. Take a look at the sub thread "Welcome Finance" for more background...

 

T2

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Spot on T2. They really are a miserable company to deal with....no regards whatsoever for reglations from my experience with them. Surely it doesn't take 3mths to reply a simple letter..... I had no knowledge of any of these things before, but dealing with welcome, i had to learn quick...

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