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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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What are standard charges for Sheriff chasing CTAX debt


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I'm tired of Scott and clowns adding zeros to my friends account.

 

What is the process for claiming back charges from this set of losers and what are acceptable fees assoaciated with writing scary letters.

 

Thanks all

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What charges are they adding and what type of account is it?

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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  • 1 month later...

This is probably a question for rory32 but if anyone else can answer feel free.

 

I have been advising people on here and firmly believed that the council could not refuse payments or arrangements to pay, but I am now not sure due to an existing issue with a DCA/Council.

 

Can a council refuse an offer of payment and instead refer you to the DCA?

 

If so why?

 

The DCA does not buy council tax debt therfore they are only the pond life charged with collecting. Right?

 

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Hi UnmoderatetheNet, as you say, the council dont sell the debt, they aim to collect in full, in my experience it has always been sheriff officers who pursued the debt with the council adding a 10% surcharge. This is one for Rory.

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I think it is usually a matter for the Local Authority. Some may be reluctant to take the debt back from the DCA as they do not have the capacity or systems to monitor that the arrangement is being adhered to. Some will take the debt back. Also if the payments were not maintained the Council would then have to pass the debt back to the DCA to do dilligence, arrestment, attachments etc.

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sorry to be blatantly bumping this but does anyone know what the deal is with councils refusing payment.

 

Where does it state that councils can choose to ignore any cheques received or bin any completed DD mandates received????

 

Councils unlike private companies are governed by written code of practice

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Have you considered making a complaint to the Local Government Ombudsman about your council not accepting payments?

 

Local Government Ombudsman

23 Walker Street

EDINBURGH

EH3 7HX

Telephone: 0131 225 5300

Fax: 0131 225 9495

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Have you considered making a complaint to the Local Government Ombudsman about your council not accepting payments?

 

Local Government Ombudsman

23 Walker Street

EDINBURGH

EH3 7HX

Telephone: 0131 225 5300

Fax: 0131 225 9495

 

 

I tried making a complaint to Ombudsman, but was informed I have to go through the council complaints procedure first

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You tend to get this reaction with all ombudsman departments.

They are there to be used when you've exhausted the normal channels.

 

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  • 2 weeks later...

What are the standard charges for a DCA Sheriff chasing a council tax debt?

 

Can they charge whatever they want?

 

Are the fees regulated or documented?

 

Thanks caggers

We live in an unmoderated country why should the net be any different?

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For the granting of a summary warrant a surcharge of 10% of the outstanding balance is added.

 

If further action is required through diligence then the following fees apply http://www.opsi.gov.uk/legislation/scotland/ssi2008/pdf/ssi_20080430_en.pdf

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BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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  • 1 month later...

Who is the Scottish equivalent of the FOS for sheriffs?

I've noticed a sharp increase in lies and blatant abuse of OFT guidelines from Scott and clowns and believe they are well over due for a complaint or two.

It’s also good to tell people where to go if they feel they have been unjustly treated.

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I thought it was straight forward enough.

So let me further explain. When Blair, Oliver and Scott or Moorcroft don't supply a CCA for example you report them to FOS. At least I hope you do.

Now Scott and clowns generally deal with council tax but despite there sheriffs status they are prone to abusing the system, sending misleading letters and they employ collections staff who they later have to claim ‘are retraining and our fully trained staff would never say things like that’.

They also state in numerous letters I’ve seen that they deal with summary warrants at sheriff’s court and are outside the remit of FOS.

So who are the Scottish equivalent for the FOS or who keeps the Scottish sheriffs in line because I for one would love to know.

We live in an unmoderated country why should the net be any different?

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Who is the Scottish equivalent of the FOS for sheriffs?

 

I've noticed a sharp increase in lies and blatant abuse of OFT guidelines from Scott and clowns and believe they are well over due for a complaint or two.

It's not actually a sheriff you would be complaining about, it's a sheriff's officer, which I think is where the confusion arose.

 

You can send your complaint in writing to the Sheriff Principal - call your local sheriff court for contact details.You could also make a complaint to the Society of Messengers-At-Arms and Sheriff Officers.

 

The Sheriff Principal has the power to fine and censure the company and individuals in question, as was the case with Stirling Park (owned by the DCA Intrum Justitia no less). The Sheriff Principal is the only person who can take away a sheriff officer’s right to practise.

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HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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