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    • That sounds pretty good. My only concern is the bit about the cease and desist letter to Excel, please wait for the guys to comment on your letter. HB
    • No mention of Schedule 4 of POFA = Only the driver is liable, not the keeper. Simply don't tell them who the driver is, which means  don't appeal. From a quick search of the site, yours is the first case I can see with Carparksecurities we've seen here so it'd be excellent if you keep up to date and engage with this thread. General advice is to ignore everything until / unless you ever get a letter of claim.
    • So I am now in receipt of a second Letter of Claim this time from DCBL although their letter head now says " DCBLegal"  😱 Now I'm guessing one response to a letter of claim is sufficient and I could ignore this but having been inspired by other snotty letters I wanted to have another bash at one. How does this sound? Dear Lackeys of Company with Unconscionable Morals, Thank you ever so much for gracing me with yet another Letter Before Claim on behalf of Excel Parking Services. How many of these delightful missives do you plan on sending before you muster the courage to follow through on your threats to take me to court? Just so we're clear, here is the response (in italics by that I mean the slanted text below) I previously sent to Excel’s Letter Before Claim, in case your attention to detail is as lacking as I suspect: I am currently 2-0 up in terms of Small Claims Court proceedings and I look forward to the opportunity to claim a hat trick, this case being more straightforward than my previous two. I will be asking the court for an unreasonable costs order under CPR 27.14(2)(g) due to your conduct over this absurd claim. Despite my best efforts, you continue to assert that I have breached your terms. However, I cannot breach terms that I was not present to accept. Have you even read my initial response? I suggest you review it thoroughly and save yourself some money. Additionally, please refer to section 13 of the IPC Code of Practice, 2023 edition. I eagerly await your deafening silence. Remarkably, I haven't heard a peep from Excel since my response; instead, they've passed the baton to you to perform this tiresome routine once more. Consider this my official notice that I am sending a cease and desist letter to Excel Parking Services. Their relentless hounding has crossed the line into clear harassment. Any further demands for payment from you, as Excel's lackeys, will be regarded as nothing more than shameless acts of intimidation and harassment. I now look forward to the deafening sound of your silence. Yours sincerely,
    • Personally I'd go to it and object for the sake of it. They have to attend anyway so I can't see you being liable for any costs or anything (if they try to ask for attendance costs, just say that firstly it is their application, secondly it is from their own making, thirdly that they would have to come anyway so you shouldn't need to bear their costs.   When you turn up you should object on the basis that the witness has been in office since the time of the order, and could have done their witnes statement in advance of their AL. Their poor planning is not your fault, 7 days is too rushed for you as a LIP and there is no good reason that a company can't organise itself to sort WX in time. Also they say finalise so they already have something, its not like thye have nothing. Their amendments cannot be so important if they are being added so late.   see what @AndyOrch says but that's my thoughts  
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Exclusive Leather Sofas Cannock


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I was hoping for some advice. I have recently put a deposit on a sofa at ELS Cannock and came back home and did a search on the company (which I was advised by the salesman to do) only to find huge negative feedback. I am gutted I have placed the deposit and am due to put the final payment down shortly. I really don't think I want the sofa anymore after reading what a terrible feedback the company has from customers and the likely hassle I could experience. Do you know if I can pull out of paying the full amount now and get away with just loosing the deposit? I have looked at the paper I have signed and it states "This receipt forms a legal contract. Cancellations cannot be accepted and deposits not be refunded." I would be grateful for any advice or any reassurance if there is anyone out there that can give good feedback? Also is ELS in Bolton connected to the Birmingham and Cannock stores?

 

Thanks

Giggs:confused:


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I am really concerned after reading all this negative feedback because this week I placed a deposit on a sofa in ELS and due to pay the balance this week. I really don't want to buy it now reading these awful reviews and certainly would not have ordered it seeing a number of negative complaints. Do you know if I can cancel my order and just loose the deposit. The paperwork says I cannot cancel the order as it is a legal contract- Do I have any legal rights? Is there anyone out there who has had satisfactory service from this company? Is this company linked to any other ELS stores other than the Birmingham and Cannock ones?

 

I would appreciate any advice

Giggs


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  • 1 month later...

Wow,

 

What a stoke of luck. I've recently visited ELS in Cannock and we'd seen a 3-piece suite that suited our requirements and the price seemed good as well. I was slightly concerned about the quality of the sample in the shop as it didn't seem that well made. The sales lady and man seemed very friendly and chatty - the lady could have eaten corn on the cob through a venetion blind ! But something didn't seem quite right as he quoted - 'most of our customers like to pay in full, in cash, as they place the order. We can then give them the best deal !'

 

However, we were about to drive over a do the deal when I decided to do a quick Google and hey presto ! Looks like we managed to save ourselves a lot of grief and £2500+ as well.

 

Anyway found another leather sofa comapny in Cannock called 'Leather By Design' - what a place, freindly, knowledgable staff with true quality items for sale. All sofa made here in the UK or in Italy. All items carry a 10 year guarantee free ! Strongly recommend them !

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  • 5 months later...

Hi all

 

great that we can share the information about so call companies that promise to deliver but fail once they have your money.

 

purchased a suite from ELS in Sept 2008, all ok until one day in March I noticed that the seat I was sitting on seemed to squeake when I pressed it down, I pulled the cushion out of the suite and took it to the shop for further analysis. The so called manager at the time stripped the leather covering off and unzipped the cushion, this revealed that the springs had collapsed. the manager explained that the cushion was faulty and that they would have to be replaced as the suite is under 1 year old and is covered by additional insurance. To cut a long story short

Each time iI rang the store over a 6 month period some one else would be dealing with the concern. In September after being promised that the cusions would be replaced in 2 to 3 weeks because the Italians manufacturers are on summer shut down, I wrote a letter to the manager explaining the situation. I have still not had a reply, even though I have contacted them several times.

 

Today I have spoke to them again (another person to the previous one)and they have tried to fob me off with the same story that the cushions are on order and that they will take 3-4 weeks before I see them

 

I have requested that this is confirmed in writing and should I not recieved this then I want a refund of my insurance premium and take my business elsewhere. is there any thing else that I can do to resolve this matter

 

Thanks for your help

 

Look forward to hearing from you. :x:confused:

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