I am really concerned after reading all this negative feedback because this week I placed a deposit on a sofa in ELS and due to pay the balance this week. I really don't want to buy it now reading these awful reviews and certainly would not have ordered it seeing a number of negative complaints. Do you know if I can cancel my order and just loose the deposit. The paperwork says I cannot cancel the order as it is a legal contract- Do I have any legal rights? Is there anyone out there who has had satisfactory service from this company? Is this company linked to any other ELS stores other than the Birmingham and Cannock ones? I would appreciate any advice Giggs

I am really concerned after reading all this negative feedback because this week I placed a deposit on a sofa in ELS and due to pay the balance this week. I really don't want to buy it now reading these awful reviews and certainly would not have ordered it seeing a number of negative complaints. Do you know if I can cancel my order and just loose the deposit. The paperwork says I cannot cancel the order as it is a legal contract- Do I have any legal rights? Is there anyone out there who has had satisfactory service from this company? Is this company linked to any other ELS stores other than the Birmingham and Cannock ones? I would appreciate any advice Giggs

I was hoping for some advice. I have recently put a deposit on a sofa at ELS Cannock and came back home and did a search on the company (which I was advised by the salesman to do) only to find huge negative feedback. I am gutted I have placed the deposit and am due to put the final payment down shortly. I really don't think I want the sofa anymore after reading what a terrible feedback the company has from customers and the likely hassle I could experience. Do you know if I can pull out of paying the full amount now and get away with just loosing the deposit? I have looked at the paper I have signed and it states "This receipt forms a legal contract. Cancellations cannot be accepted and deposits not be refunded." I would be grateful for any advice or any reassurance if there is anyone out there that can give good feedback? Also is ELS in Bolton connected to the Birmingham and Cannock stores? Thanks Giggs:confused: