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    • First of all it sounds as if your retailer is very decent and very responsible. This itself is unusual in these kinds of circumstances and I think we need to bear this in mind. The guarantee is not particularly relevant and in fact the dealer had a statutory duty to exercise a certain responsibility for your computer – probably for several years as their obligation under the consumer rights act. The dealer may not have known this and it simply acting out of a sense of moral responsibility and that is even more noteworthy. You've already suggested earlier that you didn't really want to cause problems for your retailer. I think that you will need the help of your retailer as well in order to get information and evidence. I suggest that you proceed against DPD – but before you do that – I suggest that you have a discussion with the retailer. Tell them that this is what you are going to be doing and you would like to have a copy of anything they have which relates to the special instructions which apparently your dealer has already informed you about in relation to where item should be left. Secondly, maybe you should tell your dealer about this site and also about this thread. I can imagine like many dealers who are frequently sending items by means of couriers, they have had things go missing. Tell them that we will be very happy to help them recover money for lost or damaged or stolen items – and that is regardless of whether or not they have purchased insurance. Apart from being very pleased to help your dealer recover items which have been lost by irresponsible parcel delivery companies, I think we need to encourage the complicity between you and them so they will be pleased to support you in your claim against DPD. It will be helpful if you can get a copy of the instructions that you have referred to above, and also if you can get some written evidence of your own instruction that your laptop should be left in a safe place. Have you done the reading on this sub- forum? You will need to do lots of reading of many of the similar stories on this sub- forum. They won't necessarily be against DPD but the principles will broadly be the same. Also read the pinned topics at the top of the sub- forum in order to understand many of the principles involved. Getting your money back but be quick – but your chances of success are better than 90% that you can bank on it taking anything up to a year. Have you got anything in writing from DPD either refusing you or telling you that they won't discuss with you?  
    • Thank you for telling us the text of the letter you had from the police. As we don't seem to have come across this before, it would be really useful for us to see the original please. HB
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    • UPDATE I went rooting through an old box of paperwork I have and I've found the original Default Notice. It is dated **/**/201*, however.. The copy of the Default Notice that they sent with the LBC has a completely different date on it 😮 Can they issue 2 default notices for the same debt? Where they have changed the date on the copy, they have also changed the amount owed through failed payments and how much is required to be paid by a certain date. In addition, they sent (with the 1st LBC) a copy of the termination of the agreement, which I cannot find the original. However, the termination date is 3 days after the date given on the (doctored) Default Notice, by which monies are to be paid by. So, they gave until the 'x' date to pay the arrears, then terminated the agreement 3 days later. I bet a dollar to a dime they've doctored the termination date also.
    • Having looked through the paperwork, I note they have sent 3 seperate LBCs. Two are in the name of FCA Automotive (1st one issued 21 Jan 2020, 2nd one 21 Sept 2022) and the last one (issued 12 Sept 2023) is under CA Auto Finance UK Limited. In the first one, they did send a copy of the default notice, but this was not sent with the 2nd LBC and neither was it sent with the last one either. .  A quick look at the default notice and I see it states the agreement start date was not the same day as the original agreement was signed. It's a day different but do not know if that makes any difference. Also, I note we received a letter on the 16 Nov 2023 which states of a 14 day notice of intention to issue claim form. Heard nothing since that, until this court claim arrived. 
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MBNA CCA received - any comments please


sofasobad
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hi

on some of the copy you can see the other side but on other parts you can't thats not right to me, also the sofa is'nt lined up on the page looks like part of it is missing. the second page the t&c are;nt lined up either.

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Doesn't look right to me!!!:mad:

 

As we've already said, the dates are different, the pages do not line up and there is evidence of a fold!

L/Woods B/Card/Cabot - Unenforceable CCA, SD Issued *WON+COSTS*

Capital One/Cabot - No CCA account irrecoverable.

Citi/DLC Hillesden - No CCA account irrecoverable

MBNA/Aegis - Unenforceable CCA

B/Card/HFO - Unenforceable CCA

Fashion World - No CCA account irrecoverable

TRUECALL IS A GODSEND!!

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Thanks all who have commented.

 

I received it as a 'back to back' A4 page, & noticed the fold. The 2 pages are of equal length but look to be a microfiche print out, and it is an application form as well.

 

I hadn't seen the date code discrepancy!

 

Are the prescribed terms all there, as I can only see 2 references to credit limit: -

 

From section 8 - Principal Cardholders Request and Declaration:

 

"I understand that MBNA reserve the right to issue a gold or standard card which will have a lower credit limit"

 

From the Financial & Related Conditions, section 1: -

 

"We will from time to time choose the credit limit & notify you of this"

 

I can only see these from the high res scan, as the copy seems to have been reduced in size (again why I think microfiche print out, along with the black side bars)

 

There is no mention of late payment charges, unless they are in the MBNA Terms and Conditions, which are referenced in the statement "I have received a copy of and agree to be bound by the MBNA Credit Card Terms & Conditions"

 

I got the document from the DCA dealing with it, who took quite a bit longer than the 12+2 day limit, and they haven't called me (yet!). I think I will send a leter saying the copy is almost unreadable, and I think that it doesn't seem to contain the prescribed terms.

 

Or has anyone any better ideas?

 

Thanx

 

S

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Am thinking of sending this to the DCA who supplied the document: -

 

"Further to your letter dated 9th January 2008, I have received a document in response to my CCA request. However, I do not believe it meets the necessary legal requirement of a true credit card agreement for a number of reasons, and as such the document is unenforceable

 

I look forward to hearing your response on this matter, and hope to hear from you within 14 days unless you consider this matter closed

 

I don't think I should give them any more info, do you

Edited by sofasobad
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  • 2 weeks later...

Copying part of a post by 'banker rhymes with': link

 

He makes a point that is equally relevant to your agreement:

 

It has the wrong Heading if they want this Application Form to become a Credit Card Agreement. They've omitted the word Card. See Consumer Credit (Agreements) Regulations 1983 SI 1983/1553. Schedule 1 of SI 1983/1553 (see link above) says (1(d) applies to your Card):

 

 

(1) Subject to paragraph (2) below, a heading in one of the following forms of words--

 

(a) "Hire Purchase Agreement regulated by the Consumer Credit Act 1974";

 

(b) "Conditional Sale Agreement regulated by the Consumer Credit Act 1974";

 

© "Fixed Sum Loan Agreement regulated by the Consumer Credit Act 1974"; or

 

(d) "Credit Card Agreement regulated by the Consumer Credit Act 1974",as the case may require.

NOTE - See my CORRECTION below.

 

(2) If none of the headings in 1(a) to (d) above are applicable a heading in the following form of words--

 

"Credit Agreement regulated by the Consumer Credit Act 1974".

 

(3) Where the document and a pawn-receipt are combined, the words ", and Pawn Receipt," shall be inserted in the heading after the word "Agreement".

 

(4) Where the document embodies an agreement of which at least one part is a credit agreement not regulated by the Act, the word "partly" shall be inserted before "regulated" unless the regulated and unregulated parts of the agreement are clearly separate.

 

(5) Where the credit is being secured on land the words "secured on" followed by the address of the land shall be inserted at the end of the heading.

I don't know if this would invalidate the agreement though.

 

I havent looked at it to see if anything is else is wrong - I'm pretty new here too.

 

BTW, the two scans look to me like they are the same document. Note the lower folded corner.

 

Dark. I am not a Lawyer.

 

CORRECTION:

 

The agreement includes the option for Payment Protection Insurance. Therefore the agreement is not, in it's entirety, purely a Credit Card Agremeent. Therefore the title "Credit Agreement regulated by the Consumer Credit Act 1974" IS CORRECT.

Edited by Dark
CORRECTION
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  • 2 months later...

Hello

 

Have been keeping an eye on this post, what was the outcome?

 

I have an MBNA credit card application which I believe is unenforceable, am just about to take this to the next step, just thought I would see how this was progressing

 

H09

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  • 2 months later...

Hi, This is my first post ever, being hounded by Global reference late payment of my mbna platimum card and had originally contacted them in January to say was having financial difficulty and could i pay a reduced amount? Was told yes and they would contact me in 3 months to revise it, since then ive had several horrible calls from debt firm whom say i didnt have agreement in place, when i phoned mbna was told they new nothing of this and could not do anything as i was late paying and unless i had a written agreement through them i had to pay on time. So two months ago i borrowed money from my old mum and paid up, but have since not managed to pay again on time and now owe two months and yes debt company phoning me again.... keep telling them im selfemployed and my business is about to go under and ive no other income, but they dont seem to care or understand me as their english is really bad, i have had this card for years and always paid on time never defaulted until January this year. Can anyone help me!!!!!!!1

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