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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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TK MAX and RLP -PRICE SWITCH WOOLY JACKET


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not so anymore after 9/11 7/7.

do some reading.

same powers as you and me.

 

personally i think it is disgusting that some members are 'defending' the actions of a thief!

 

unsubscribing

 

dx

 

And me. I would have thought that the usual post from a mod saying "we do not support criminal / dishonest behaviour" would have appeared before now. Especially when the act is admitted to.

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No longer a mod, as you know, but I can say it anyway: No, the site doesn't condone/support criminal/dishonest behaviour. But I would argue this applies to the (allegedly) dishonest behaviour on both sides. Like I said higher up, 2 wrongs don't do a right.

 

What if RLP's policy instead of imposing a big fine (oh, sorry, recovering their "costs" :rolleyes:) was stoning the alleged culprit? Would that be acceptable? Of course not.

 

We are talking of a private company imposing a civil penalty on a presumption of guilt, all of which stinks to high heaven.

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I have been privately assisting 2 people with this over the last few weeks.They are not members of CAG.

I hope to post the results soon.

In the meantime I can only say that they have been challenged to provide the evidence,in the form of a breakdown of the costs associated with the £250 fee.

Disappointingly so far in each of the cases,they have failed to do so,despite a number of requests.

They are very quick to point out pre action protocols,and yet do not appear to be as quick to comply with the same protocols when asked for information in advance of intended litigation...that is a requirement in enabling both sides to have equal footing,in allowing a defendant those things they may use as part of any defence.

 

Now where did we read about similar scenarios in the not too distant past ?

Have a happy and prosperous 2013 by avoiiding Payday loans. If you are sent a private message directing you for advice or support with your issues to another website,this is your choice.Before you decide,consider the users here who have already offered help and support.

Advice offered by Martin3030 is not supported by any legal training or qualification.Members are advised to use the services of fully insured legal professionals when needed.

 

 

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OK, so you admit you are guilty. The issue is raised by the practices of RLP.

 

So why dont you write to the store concerned (or their head office) and ask them for a breakdown of costs incurred by them during your time in their custody.

 

That way at least you dont risk them taking you to court, nor do you 'line the coffers' of rlp. the store will make an approximation of what they actually lost in time and effort with dealing with you, and any other costs they actually incurred as a result of your wrongdoing.

All opinions & information are the personal view of the poster, and are not that of any organisation, company or employer. Any information disclosed by the poster is for personal use only. Permission to process this data under the Data Protection act is NOT GIVEN to any company, only personal readers.

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The post on here or/and RLP have got something wrong.

 

Civil Recover is the recovery of the 'proceeds of crime' and no crime has taken place. They should have waited until the goods passed through the till, and until such time as it had passed through the till, no crime was commited so no 'civil recovery' can take place.

 

Intention is not relevent here. Civil recovery is not about the recover of 'intended' proceeds of crime, but the 'proceeds' of crime, and until the crime has taken place, there are no proceeds.

 

RLP themselves say:

 

There is a mistaken belief that just because a company recovers its property following a theft it has suffered no loss.

 

Switching tags is not theft, that may be what is intended, but it is not theft, the switching of tags is not theft until it passes through the till and the act is complete.

 

Rlp also show the **** they are with typical DCA type of misleading statements.

 

If you fail to pay the compensation sought, our client reserves the right to commence legal proceedings to recover all of their financial losses, together with costs and interest. If a Court Judgment/Decree is obtained, this is likely to adversely affect your ability to obtain credit in the future. Bankruptcy proceedings may also be instigated.

 

You can't start bankruptcy for less than £750.

Edited by Conniff
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and no crime has taken place.

sorry conff I disagree - the act of switching tags - with the INTENT of gaining monetary advantage is in itself a crime.

 

the switching of tags is not theft until it passes through the till and the act is complete.

 

also incorrect as to the letter of the law.

 

but as you say we are now not talking about crime but the civil proceedings that follow the RLP and in this they are typically acting true to form.

 

They intimidate and threaten - not quite demanding money with meneces but damn close

 

Indeed since they are threateaning something that is not a legal remedy they can employ this may even be seen as such.

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Oh - I am appaently still subscribed, but well said Flying Doc on the crime element.

 

As to the civil side and the actions of RLP, I am someone who holds them in contempt. However, their actions are as a result of a deliberate and acknowledged guilty act. As Mr Burns might say, "Smithers - release the hounds!" I do however believe that such hounds should behave in a decent manner.

 

The OP should act within the law and expect RLP to do so as well. Their actions however, if unjustified, do not negate the original act, and should be treated as a separate action accordingly.

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