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    • He was one of four former top executives from Sam Bankman-Fried's firms to plead guilty to charges.View the full article
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    • further polished WS using above suggestions and also included couple of more modifications highlighted in orange are those ok to include?   Background   1.1  The Defendant received the Parking Charge Notice (PCN) on the 06th of January 2020 following the vehicle being parked at Arla Old Dairy, South Ruislip on the 05th of December 2019.   Unfair PCN   2.1  On 19th December 2023 the Defendant sent the Claimant's solicitors a CPR request.  As shown in Exhibit 1 (pages 7-13) sent by the solicitors the signage displayed in their evidence clearly shows a £60.00 parking charge notice (which will be reduced to £30 if paid within 14 days of issue).  2.2  Yet the PCN sent by the Claimant is for a £100.00 parking charge notice (reduced to £60 if paid within 30 days of issue).   2.3        The Claimant relies on signage to create a contract.  It is unlawful for the Claimant to write that the charge is £60 on their signs and then send demands for £100.    2.4        The unlawful £100 charge is also the basis for the Claimant's Particulars of Claim.  No Locus Standi  3.1  I do not believe a contract with the landowner, that is provided following the defendant’s CPR request, gives MET Parking Services a right to bring claims in their own name. Definition of “Relevant contract” from the Protection of Freedoms Act 2012, Schedule 4,  2 [1] means a contract Including a contract arising only when the vehicle was parked on the relevant land between the driver and a person who is-   (a) the owner or occupier of the land; or   (b) Authorised, under or by virtue of arrangements made by the owner or occupier of the land, to enter into a contract with the driver requiring the payment of parking charges in respect of the parking of the vehicle on the land. According to https://www.legislation.gov.uk/ukpga/2006/46/section/44   For a contract to be valid, it requires a director from each company to sign and then two independent witnesses must confirm those signatures.   3.2  The Defendant requested to see such a contract in the CPR request.  The fact that no contract has been produced with the witness signatures present means the contract has not been validly executed. Therefore, there can be no contract established between MET Parking Services and the motorist. Even if “Parking in Electric Bay” could form a contract (which it cannot), it is immaterial. There is no valid contract.  Illegal Conduct – No Contract Formed   4.1 At the time of writing, the Claimant has failed to provide the following, in response to the CPR request from myself.   4.2        The legal contract between the Claimant and the landowner (which in this case is Standard Life Investments UK) to provide evidence that there is an agreement in place with landowner with the necessary authority to issue parking charge notices and to pursue payment by means of litigation.   4.3 Proof of planning permission granted for signage etc under the Town and country Planning Act 1990. Lack of planning permission is a criminal offence under this Act and no contract can be formed where criminality is involved.   4.4        I also do not believe the claimant possesses these documents.   No Keeper Liability   5.1        The defendant was not the driver at the time and date mentioned in the PCN and the claimant has not established keeper liability under schedule 4 of the PoFA 2012. In this matter, the defendant puts it to the claimant to produce strict proof as to who was driving at the time.   5.2 The claimant in their Notice To Keeper also failed to comply with PoFA 2012 Schedule 4 section 9[2][f] while mentioning “the right to recover from the keeper so much of that parking charge as remains unpaid” where they did not include statement “(if all the applicable conditions under this Schedule are met)”.     5.3         The claimant did not mention parking period, times on the photographs are separate from the PCN and in any case are that arrival and departure times not the parking period since their times include driving to and from the parking space as a minimum and can include extra time to allow pedestrians and other vehicles to pass in front.    Protection of Freedoms Act 2012   The notice must -   (a) specify the vehicle, the relevant land on which it was parked and the period of parking to which the notice relates;  22. In the persuasive judgement K4GF167G - Premier Park Ltd v Mr Mathur - Horsham County Court – 5 January 2024 it was on this very point that the judge dismissed this claim.  5.4  A the PCN does not comply with the Act the Defendant as keeper is not liable.  No Breach of Contract   6.1       No breach of contract occurred because the PCN and contract provided as part of the defendant’s CPR request shows different post code, PCN shows HA4 0EY while contract shows HA4 0FY. According to PCN defendant parked on HA4 0EY which does not appear to be subject to the postcode covered by the contract.  6.2         The entrance sign does not mention anything about there being other terms inside the car park so does not offer a contract which makes it only an offer to treat,  Interest  7.1  It is unreasonable for the Claimant to delay litigation for  Double Recovery   7.2  The claim is littered with made-up charges.  7.3  As noted above, the Claimant's signs state a £60 charge yet their PCN is for £100.  7.4  As well as the £100 parking charge, the Claimant seeks recovery of an additional £70.  This is simply a poor attempt to circumvent the legal costs cap at small claims.  7.5 Since 2019, many County Courts have considered claims in excess of £100 to be an abuse of process leading to them being struck out ab initio. An example, in the Caernarfon Court in VCS v Davies, case No. FTQZ4W28 on 4th September 2019, District Judge Jones-Evans stated “Upon it being recorded that District Judge Jones- Evans has over a very significant period of time warned advocates (...) in many cases of this nature before this court that their claim for £60 is unenforceable in law and is an abuse of process and is nothing more than a poor attempt to go behind the decision of the Supreme Court v Beavis which inter alia decided that a figure of £160 as a global sum claimed in this case would be a penalty and not a genuine pre-estimate of loss and therefore unenforceable in law and if the practice continued, he would treat all cases as a claim for £160 and therefore a penalty and unenforceable in law it is hereby declared (…) the claim is struck out and declared to be wholly without merit and an abuse of process.”  7.6 In Claim Nos. F0DP806M and F0DP201T, District Judge Taylor echoed earlier General Judgment or Orders of District Judge Grand, stating ''It is ordered that the claim is struck out as an abuse of process. The claim contains a substantial charge additional to the parking charge which it is alleged the Defendant contracted to pay. This additional charge is not recoverabl15e under the Protection of Freedoms Act 2012, Schedule 4 nor with reference to the judgment in Parking Eye v Beavis. It is an abuse of process from the Claimant to issue a knowingly inflated claim for an additional sum which it is not entitled to recover. This order has been made by the court of its own initiative without a hearing pursuant to CPR Rule 3.3(4)) of the Civil Procedure Rules 1998...''  7.7 In the persuasive case of G4QZ465V - Excel Parking Services Ltd v Wilkinson – Bradford County Court -2 July 2020 (Exhibit 4) the judge had decided that Excel had won. However, due to Excel adding on the £60 the Judge dismissed the case.  7.8        The addition of costs not previously specified on signage are also in breach of the Consumer Rights Act 2015, Schedule 2, specifically paras 6, 10 and 14.   7.9        It is the Defendant’s position that the Claimant in this case has knowingly submitted inflated costs and thus the entire claim should be similarly struck out in accordance with Civil Procedure Rule 3.3(4).   In Conclusion   8.1        I invite the court to dismiss the claim.  Statement of Truth  I believe that the facts stated in this witness statement are true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in its truth.   
    • Well the difference is that in all our other cases It was Kev who was trying to entrap the motorist so sticking two fingers up to him and daring him to try court was from a position of strength. In your case, sorry, you made a mistake so you're not in the position of strength.  I've looked on Google Maps and the signs are few & far between as per Kev's MO, but there is an entrance sign saying "Pay & Display" (and you've admitted in writing that you knew you had to pay) and the signs by the payment machines do say "Sea View Car Park" (and you've admitted in writing you paid the wrong car park ... and maybe outed yourself as the driver). Something I missed in my previous post is that the LoC is only for one ticket, not two. Sorry, but it's impossible to definitively advise what to so. Personally I'd probably gamble on Kev being a serial bottler of court and reply with a snotty letter ridiculing the signage (given you mentioned the signage in your appeal) - but it is a gamble.  
    • No! What has happened is that your pix were up-to-date: 5 hours' maximum stay and £100 PCN. The lazy solicitors have sent ancient pictures: 4 hours' maximum stay and £60 PCN. Don't let on!  Let them be hoisted by their own lazy petard in the court hearing (if they don't bottle before).
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Can anyone help -- 3 mobile


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This is my first post so hello, and can anyone help.

 

Both my hubby and I have a contract with 3 -- over the past few months we've been having problems with the network -- we're trying to make phone calls and they won't connect, and when people try to ring us it just goes onto answer machine. this has happened about 5 times over the last couple of months, and usually after I ring and tell them the day after its been sorted.

Anyway, this time its been 8 days up to now. We can only make phone calls sporadically when the networks working. I've spoken to numerous people and its apparently being 'investigated' I asked for a manager and when I finally got one he was far from helpful. I said we wanted releasing from our contracts because they were not providing the service they should have and my son had been trying to ring us from school to pick him up and he couldnt get through. He was waiting in the rain for half an hour. He wanted over £400 early release fee and there was no way he was going to budge. I've spoken again today and its still under investigation and there is nothing further they can tell me. I am assured it will be corrected!! I seriously dont want to pay these people any more money. can I get out of my contract?

Any advice would be greatly appreciated.

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This is my first post so hello, and can anyone help.

 

Both my hubby and I have a contract with 3 -- over the past few months we've been having problems with the network -- we're trying to make phone calls and they won't connect, and when people try to ring us it just goes onto answer machine. this has happened about 5 times over the last couple of months, and usually after I ring and tell them the day after its been sorted.

Anyway, this time its been 8 days up to now. We can only make phone calls sporadically when the networks working. I've spoken to numerous people and its apparently being 'investigated' I asked for a manager and when I finally got one he was far from helpful. I said we wanted releasing from our contracts because they were not providing the service they should have and my son had been trying to ring us from school to pick him up and he couldnt get through. He was waiting in the rain for half an hour. He wanted over £400 early release fee and there was no way he was going to budge. I've spoken again today and its still under investigation and there is nothing further they can tell me. I am assured it will be corrected!! I seriously dont want to pay these people any more money. can I get out of my contract?

Any advice would be greatly appreciated.

 

In your contract does it state 3's commitments to you? If not, get in touch and ask them to get you a Service Level Agreement (SLA) and see if they're in breach and what the terms are. Then contact Ofcom :)

 

This is just what I'd do :)

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I've not checked 3's T&Cs but I would imagine that they include a term the same as every other network which states that they do not guarantee to provide coverage in 100% of the country 100% of the time ie essentially meaning you cannot get out of your contract due to no signal/coverage.

 

As this has gone on for quite a while, you could try putting in a formal complaint about it. But you might find all they offer you is some line rental credit.

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When I spoke to the manager, he said he would give me line rental credit for the 8 days so far. I said no I wanted a full release, by now I was getting very angry with him!!

Its still exactly the same -- disgusted is not the word!

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Hi

Couple of questions...

How long have you had the contracts?

Have you always had problems since you had the phones, or have they suddenly started?

Have you had problems with other networks?

 

My thinking is, if the phones have always been a bit dodgy but they were sold as having good coverage in the required areas, you might have a case for them being mis-sold: you'd probably need to prove you checked the coverage and were told it was OK, or possibly that it was OK once and now it's poor; perhaps a transmitter has a fault?

 

Maybe the handsets are faulty- have you sent them for repair? Do you have a friend with a 3 phone who would check the performance on their phone in your areas?

 

Good luck!

Adam

Any advice or opinion given is done so in the spirit of goodwill and assistance, but please note I'm not legally trained or qualified, only hoping to help. My advice or opinion is based on experience in my life, and research from forums such as this and other useful sites.

 

Please seek professional legal advice if you are in any doubt about what to do next with your personal case.

 

There are many threads on this forum to help you and I do recommend searching around to see what steps others have taken. You're in good hands with CAG-

buy a ConsumerActionGroup.co.uk email address, and help to keep this forum going!

 

If you like what I say, feel free to give those scales a tickle :-)

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Hi Adam

To be honest I've had a contract with 3 for about 5 years and never had a problem until the last few months. I've had this phone since about May and my hubby has had his for 12 months. They both are having the same problem, which makes me assume its the network not the phones. 3 have never offered to take the phones in for repair or change them

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Hi

 

It's worth getting them sent off- 3 will send a courier to collect and return them to you, normally within 3 days (I've had a few repairs myself).

Tip: when you call through, always accept the 'leave feedback' option and you'll be amazed at how lovely they'll be...

 

Even if this doesn't fix the problem, you've tried; then you complain again, and again, and eventually they'll have to admit fault. I'd suspect it's not the network from my experience- especially if both phones are the same model, or even make.

 

If you kick up enough of a fuss- and although you really want to, don't yell- they'll help. I had a new phone after 6 months of a contract because it went away for a repair, came back and was no better. I told them I'd lost faith in it, and was going to change networks, please reduce line rental to the minimum. They called me, from the Glasgow office, really nice chap, very helpful and sympathetic, I got a new phone the next day. I had to take an 18 month contract on the new one, which wasn't a problem, and I actually offered to do this, to seem willing to meet them half way (yeah OK, maybe I should have stuck to my guns, but seeing as 3 let you upgrade 110 days before your contract expires, it meant an extra 70 days in real terms, not a big deal!).

 

If you have any of your previous handsets, put the SIM back into them and try it- easy way to test the network, and great ammo for your call- "well I tried my old phone which is 3 years old now and the battery is shot etc etc and everything was OK" - this usually gets round the switch on/off/reset settings stuff they spin out.

 

Good luck and keep trying. I know a lot of people slate 3 but I've never really had anything to complain about, and unbelievably I actually wrote to them once to thank them for some exceptional service, a very rare thing. And no, I don't work for them, although I did work for a competitor back in the 90s!

 

Adam

Any advice or opinion given is done so in the spirit of goodwill and assistance, but please note I'm not legally trained or qualified, only hoping to help. My advice or opinion is based on experience in my life, and research from forums such as this and other useful sites.

 

Please seek professional legal advice if you are in any doubt about what to do next with your personal case.

 

There are many threads on this forum to help you and I do recommend searching around to see what steps others have taken. You're in good hands with CAG-

buy a ConsumerActionGroup.co.uk email address, and help to keep this forum going!

 

If you like what I say, feel free to give those scales a tickle :-)

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Forgot to ask- what handset(s) are they?

Any advice or opinion given is done so in the spirit of goodwill and assistance, but please note I'm not legally trained or qualified, only hoping to help. My advice or opinion is based on experience in my life, and research from forums such as this and other useful sites.

 

Please seek professional legal advice if you are in any doubt about what to do next with your personal case.

 

There are many threads on this forum to help you and I do recommend searching around to see what steps others have taken. You're in good hands with CAG-

buy a ConsumerActionGroup.co.uk email address, and help to keep this forum going!

 

If you like what I say, feel free to give those scales a tickle :-)

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Thanks Adam

I forgot to mention that we both have different handsets, mine's a sony ericsson, hubbys a nokia. I have tried the sims in different handsets and its still the same!

I've written to head office in glasgow with a complaint and a threat to go to Ofcom, hopefully that will do something.

 

Not happy though - its now 11 days and no one has bothered to ring me from 3 since Monday, even though they prmised to ring back

 

I'm really disappointed as like you Ive been happy with them for the past 4 years. MInd you you never know until you have a problem do you.......

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Ok.... assuming you have done all the resetting of the settings, etc... the only thing I can think of it to contact their real head office in Maidenhead- 01628 765000 or fax 01628 765001 with a brief summary of the saga so far- enough to make them read it, but not too much that they can find excuses for why the problem isn't their fault.

 

Tell them that the last couple of calls to the general helpline have not been very helpful, and due to the poor quality of the phone, you had great difficulty in understanding the long distance connection- this is a polite way of saying you want someone to call from either Maidenhead or Glasgow. You will receive a better quality of service, trust me- I've used this type of line before.

 

Sprinkle a few key phrases into the fax, or conversation- 'duty of care', 'responsibility to customers', etc, but keep calm. 'Disappointed' is a great phrase- remember when your parents used to tell you off, and they weren't angry but disappointed in you- wasn't that worse than them yelling? Always found that to be effective. Remind them you've been a loyal customer for years and how 4 of your friends connected because of you. Tell them you are thinking about a couple of broadband dongles but are reluctant because of this. Might be bull but they won't dispute it. Don't mention compensation, all you want the service to work ;-) . Get it sorted, then ask for a credit on the line rental for the period you couldn't use the phone.

 

Sometimes they offer reconditioned phone swaps, I've had one of these too and it was fine- they check the workings and stick a new casing on, usually a 6 month warranty but tell them you'd consider it if they offer a longer warranty, and replace the case and car charger you bought.

 

Main thing is to keep calm- be Gnasher by name, but not by nature!

 

Keep us posted!

 

Adam

  • Haha 1

Any advice or opinion given is done so in the spirit of goodwill and assistance, but please note I'm not legally trained or qualified, only hoping to help. My advice or opinion is based on experience in my life, and research from forums such as this and other useful sites.

 

Please seek professional legal advice if you are in any doubt about what to do next with your personal case.

 

There are many threads on this forum to help you and I do recommend searching around to see what steps others have taken. You're in good hands with CAG-

buy a ConsumerActionGroup.co.uk email address, and help to keep this forum going!

 

If you like what I say, feel free to give those scales a tickle :-)

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  • 3 weeks later...

Update..

 

Sent a letter to Glasgow -- got a phone call offering refund of line rental up to that point (12 days) I refused saying I wanted cancellation and wouldnt accept refund until I knew howlong it had gone on for.

 

23rd Dec -- got a phone call from technical support confirming the problem had been resolved My reaction was 'are you having a laugh' to which i was told the problem had to be escalated again!!!

 

28th Dec -- still not working on both phones and not heard anything since!! Thats 1 month with no proper service -not a happy bunny :-x

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Making a complaint:

 

We take any complaint you might make seriously and aim to respond to within five working days. If you have a concern, please contact Customer Services on 0870 7330 333 (calls charged at your national rate) or call 333 from your handset (free) and we’ll do our very best to resolve the matter to your satisfaction.

 

 

Taking a complaint further:

 

In the unlikely event that we don't fully resolve your complaint or haven't responded to you in 12 weeks, you have every right to contact Otelo for help and advice. Otelo is the telecommunications ombudsman– that is to say, it's an independent body that's been approved by Ofcom to resolve disputes between customers and providers.

Otelo may refer the compliant back to us if we haven't been given sufficient opportunity to resolve the matter or the complaint falls outside of the body’s remit. If Otelo accepts a case for investigation, like all providers we agree to be bound by the decision it makes.

You can write, send an email or call Otelo.

 

 

Otelo

PO Box 730

WARRINGTON

WA4 6WU

 

Email: [email protected]

Tel: 0845 050 1614

 

 

This is taken from the code of practice that three have on their website. A small point that is missing from their code of practice is that you can escalate your complaint to OTELO if they give you a deadlock letter before the 12 weeks period. If OTELO don't sort the problems you can then escalate to OfCom. In your next correspondence with them, request a deadlock letter and see if OTELO can help.

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

923 Finchley Road London NW11 7PE

 

 

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Thanks for that -- I had noticed on the Ofcom site about this so was going to mention it next time i spoke to someone. I sent another recorded letter just before xmas so was going to wait until maybe Tues next week then try the Maidenhead number Adam had left earlier. I cant imagine they'd give me a deadlock letter but you never know!

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I donlt believe you will get a release for the problems you outline. There is no requirement for the network to guarantee that the service will be available 24x7, they just have to ensure when a problem is identified it is rectified ASAP. The offer of compensation for the missing days will be seen as adequate, especially as they are not required to do so.

 

IMHO expecting a contract release is unwarranted. Calls fail for many reasons, local cellsite congestion is one, and if there are no circuits on a busy cell to deliver the call, voicemail kicks in - and this happens to all networks.

 

Expecting it to be 100%, 100% of the time is unreasonable - and Ofcom know this.

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I dont expect 100% all of the time but to not be able to use 2 phones in your household for 28 days up to now and it still not work is not acceptable....... and to have to buy a PAYG phone so people can get in touch with you when you pay up to £60 a month to a company is ridiculous!

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Ridiculous, perhaps - but then it was you who chose to put all your eggs in one basked (as it were). Diversity in communications is king - it would be foolish to depend on a single supplier especially when they don't offer resilience. They have agreed to rebate where they're service fails, this is as it should be. Expecting that this should allow a free pass from a contract is a nice idea, but not a slam dunk certainty, even if you should from the rooftops.

 

ALL the networks have stranded subscribers at one time or another, for differing reasons, but fortunately not all at the same time. THIS type of resilience is achievable for free, just by opting for tariff that allows cross-net calls as part of the deal.

 

I trust the PAYG phone wasn't on the SAME network....? :)

 

You've spent money needlessly, when you could have had this diversity free of charge by spreading the load round the various carriers. It is also worth knowing if using a PAYG 'virtual' network (like ASDA, Tesco, Talk Talk) that you know the REAL network providing service, as there is little point is expecting a useful back up between O2 and Tesco, Vodafone and ASDA and even 3, which uses Orange 2G in non UMTS coverage areas).

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Buzby makes a valid point in as much as no network can or will guarantee 100% coverage, however in my opinion to have had what you felt was good enough coverage to have been with 3 for 5 years and suddenly for it not to work, something must have changed. It could be a relocation of a transmitter, or as Buzby says cellsite congestion: maybe your neighbours have all suddenly connected to 3?

 

Keep at them. Don't relent. Something isn't right and it needs to be fixed. It's unlikely to result in them cancelling your contract but if you become a big enough nuisance they might do it just to get rid of you! I remember my former employer doing this many years ago because whatever we did for one certain customer, he just wasn't happy, he'd be in the store 3-4 times a week moaning about something or other, almost always trivial, and we just wanted shot of him.

 

Another line of fire might be some of the industry magazines- I remember "What Cellphone" and similarly named titles which you can buy in most larger branches of WHSmiths. Contact them, ask them if they'd be interested in hearing your tale. Might be best to warn 3 that you will consider this, to give them a chance to try again.

 

I'm not sure they're obliged to give you anything other than a refund/credit of the days where the phones could not be used, most Ts&Cs specifically deny liability for consequential loss, etc. Could be worth suggesting that they might possibly be liable under the Supply of Goods and Services Act for failure to provide the service, and could be held in breach of contract if they don't come up with something quick sharp. Not sure if that is watertight but it might scare someone at 3 into looking that little bit harder.

 

Also worth giving Otelo and/or Ofcom a quick call to ask for advice; they'll make a note and give you a reference number. You could then mention this to 3 in your next letter, again might prompt a better response.

 

Although it's not your problem remember it's Christmas and they're probably bogged down with new user queries, continue to be patient but persistent.

 

Don't give up!

Adam

Any advice or opinion given is done so in the spirit of goodwill and assistance, but please note I'm not legally trained or qualified, only hoping to help. My advice or opinion is based on experience in my life, and research from forums such as this and other useful sites.

 

Please seek professional legal advice if you are in any doubt about what to do next with your personal case.

 

There are many threads on this forum to help you and I do recommend searching around to see what steps others have taken. You're in good hands with CAG-

buy a ConsumerActionGroup.co.uk email address, and help to keep this forum going!

 

If you like what I say, feel free to give those scales a tickle :-)

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