I dont expect 100% all of the time but to not be able to use 2 phones in your household for 28 days up to now and it still not work is not acceptable....... and to have to buy a PAYG phone so people can get in touch with you when you pay up to £60 a month to a company is ridiculous!

Thanks for that -- I had noticed on the Ofcom site about this so was going to mention it next time i spoke to someone. I sent another recorded letter just before xmas so was going to wait until maybe Tues next week then try the Maidenhead number Adam had left earlier. I cant imagine they'd give me a deadlock letter but you never know!

Update.. Sent a letter to Glasgow -- got a phone call offering refund of line rental up to that point (12 days) I refused saying I wanted cancellation and wouldnt accept refund until I knew howlong it had gone on for. 23rd Dec -- got a phone call from technical support confirming the problem had been resolved My reaction was 'are you having a laugh' to which i was told the problem had to be escalated again!!! 28th Dec -- still not working on both phones and not heard anything since!! Thats 1 month with no proper service -not a happy bunny

Thanks Adam I forgot to mention that we both have different handsets, mine's a sony ericsson, hubbys a nokia. I have tried the sims in different handsets and its still the same! I've written to head office in glasgow with a complaint and a threat to go to Ofcom, hopefully that will do something. Not happy though - its now 11 days and no one has bothered to ring me from 3 since Monday, even though they prmised to ring back I'm really disappointed as like you Ive been happy with them for the past 4 years. MInd you you never know until you have a problem do you.......

Hi Adam To be honest I've had a contract with 3 for about 5 years and never had a problem until the last few months. I've had this phone since about May and my hubby has had his for 12 months. They both are having the same problem, which makes me assume its the network not the phones. 3 have never offered to take the phones in for repair or change them

When I spoke to the manager, he said he would give me line rental credit for the 8 days so far. I said no I wanted a full release, by now I was getting very angry with him!! Its still exactly the same -- disgusted is not the word!

This is my first post so hello, and can anyone help. Both my hubby and I have a contract with 3 -- over the past few months we've been having problems with the network -- we're trying to make phone calls and they won't connect, and when people try to ring us it just goes onto answer machine. this has happened about 5 times over the last couple of months, and usually after I ring and tell them the day after its been sorted. Anyway, this time its been 8 days up to now. We can only make phone calls sporadically when the networks working. I've spoken to numerous people and its apparently being 'investigated' I asked for a manager and when I finally got one he was far from helpful. I said we wanted releasing from our contracts because they were not providing the service they should have and my son had been trying to ring us from school to pick him up and he couldnt get through. He was waiting in the rain for half an hour. He wanted over £400 early release fee and there was no way he was going to budge. I've spoken again today and its still under investigation and there is nothing further they can tell me. I am assured it will be corrected!! I seriously dont want to pay these people any more money. can I get out of my contract? Any advice would be greatly appreciated.

I'm having major problems with 3 and asked to speak to a manager -- he just rattled off a load of rubbish -- i didnt get anywhere:mad: