Banks now just refusing refunds outright?

[danmoz98]

My girlfriend has just been stung for a bank charge. It's annoying because it really is pathetic.

 

Basically on the 30th Nov a direct Debit for £47 went out, however her money wasn't paid into her account until the 3rd Dec therefore the bank didn't honour the DD. They then charge her £38, £9 less than the original DD, which subsequently left her overdrawn by £38 anyway.

 

This is the first time with this account she's been stung with a charge, so she phoned them up and explained her money went in late, etc, etc.

 

They point blank refused to refund the charge saying as it's not a bank error there's nothing they could do. What happened to them refunding these one offs as a gesture of goodwill?

 

Are they just blankly refusing to refund anything at all now? It really is daylight robbery.

[poppynurse]

The numpty on the phone probably hasn't got the authority to refund - put it in writing to the customer services manager and see if they will refund as a gesture of goodwill.

[SirHumpy]

I had this with Nat West in the last week - they have a new policy to not do goodwill refunds at all - methinks RBS need the cashflow