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    • Honestly you are all amazing on this site, thank you so much for your help and time. ill keep an eye out and only return when i receive a claim letter for sure also, i updated my address with amex and tsb before i even missed payments. the initial address was my family home but i dont reside there. to avoid a bombardment of letters there i have now updated my address, will they send all threats etc to the new address? Or old address?   do you reccomend i send both tsb and amex my update in address via a letter?
    • Your point 4 deals with that and puts them to strict proof .....but realistically they are not in a position to state that within their particulars they were not the creditor at the time of default but naturally assume the OC would have...so always worth challenging and if you get a DJ who knows his onions on the day may ask for further evidence from the OC internal accounts system. 
    • I see, shame, I think if a claim is 'someone was served' then proof of that should be mandatory. Appreciate your input into the WS whenever you get chance, thanks in advance
    • Paper trail off the original creditor often confirms the default and issue of a notice...not having or being able to disclose the actual copy or being able to produce a copy less so. Creditors are not compelled to keep copies of the actual default notice so you will in most cases get a reconstituted version but must contain accurate figures/dates/format.     .    
    • Including Default Notice Andy? Ok, I think this is the best I can do.. it all makes sense with references to their WS. They have included exhibits that dates don't match the WS about them, small but still.. if you're going to reference letters giving dates, then the exhibits should be correct, no? I know I redacted them too much, but one of the dates differs to the WS by a few months. IN THE ******** County Court Claim No. [***] BETWEEN: LC Asset 2 S.A.R.L CLAIMANT AND [***] DEFENDANT ************ _________________________ ________ WITNESS STATEMENT OF [***] _________________________ ________ I, [***], being the Defendant in this case will state as follows; I make this Witness Statement in support of my defence in this claim. 1. I understand that the claimant is an Assignee, a buyer of defunct or bad debts, which are bought on mass portfolios at a much-reduced cost to the amount claimed and which the original creditors have already written off as a capital loss and claimed against taxable income as confirmed in the claimant’s witness statement exhibit by way of the Deed of Assignment. As an assignee or creditor as defined in section 189 of the CCA this applies to this new requirement on assignment of rights. This means that when an assignee purchases debts (or otherwise acquires rights under a credit agreement) it also acquires certain obligations to the borrower including the duty to comply with CCA requirements (such as the rules on statements and notices and other post-contractual information). The assignee becomes the creditor under the agreement. This ensures that essential consumer protections under the CCA cannot be circumvented by assigning the debt to a third party. 2. The Claim relates to an alleged Credit Card agreement between the Defendant and Bank of Scotland plc. Save insofar of any admittance it is accepted that the Defendant has had contractual agreements with Bank of Scotland plc in the past, the Defendant is unaware as to what alleged debt the Claimant refers. 3. The Defendant requested a copy of the CCA on the 24/12/2022 along with the standard fee of £1.00 postal order, to which the defendant received a reply from the Claimant dated 06/02/2023. To this date, the Claimant has failed to disclose a valid agreement and proof as per their claim that this is enforceable, that Default Notice and Notice of Assignment were sent to and received by the Defendant, on which their claim relies. The Claimant is put to strict proof to verify and confirm that the exhibit *** is a true copy of the agreement and are the true Terms and Conditions as issued at the time of inception of the online application and execution of the agreement. 4. Point 3 is noted. The Claimant pleads that a default notice has been served upon the defendant as evidenced by Exhibit [***]. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 5. Point 6 is noted and disputed. The Defendant cannot recall ever having received the notice of assignment as evidenced in the exhibit marked ***. The claimant is put to strict proof to verify the service of the above in accordance with s136 and s196 Law of Property Act 1925. 6. Point 11 is noted and disputed. See 3. 7. Point 12 is noted, the Defendant doesn’t recall receiving contact where documentation is provided as per the Claimants obligations under CCA. In addition, the Claimant pleads letters were sent on dates given, yet those are not the letters evidenced in their exhibits *** 8. Point 13 is noted and denied. Claimant is put to strict proof to prove allegations. 9. The Claimant did not provide a true copy of the CCA in response to the Defendants request of 24/12/2022. The Claimant further claims that the documents are sufficient to pursue a Judgement and are therefore copies of original documents in their possession. Conclusion 10. Without the Claimant providing a valid true copy of the executed Credit agreement that complies with the CCA, the Claimant has no grounds on which to enforce this alleged debt. 11. The Defendant was not given ample evidence to prove the debt and therefore was not required to enter settlement negotiations. Should the debt be proved in the future, the Defendant is willing to enter such negotiations with the Claimant. On receipt of this claim I could not recall the precise details of the agreement or any debt and sought clarity from the claimant by way of a Section 78 request. The Claimant failed to comply. I can only assume as this was due to the Claimant not having any enforceable documentation and issuing a claim in hope of an undefended default judgment.   Statement of Truth I, ********, the Defendant, believe the facts stated within this Witness Statement to be true. I understand that proceedings for contempt of court may be brought against anyone who makes, or causes to be made, a false statement in a document verified by a statement of truth without an honest belief in it’s truth. Signed: _________________________ _______ Dated: _____________________
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Let down badly by the FOS!


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In a nutshell, Halifax refused to refund life cover premiums on a policy i susequently cancelled about 18 months later, a policy i had taken out under pressure from their branch, " advisor" when i had applied for additional borrowing on my mortgage about 3 years ago.

 

like most, i needed the money to pay off loans and credit cards that were becoming unmanageable due to change in employment circumstances, basically i could`nt afford the repayments and he said that i stood a much better chance of getting the loan if i took out the policy, not only that, i was self employed and therefore the policy was`nt really suitable anyway!

 

MY innitial letters to recover the premiums met with the usual no chance and a denial of any wrong doing on their behalf, they practically accused me of lieing. their final letter contained many innacuracies but my response was, " lost" or never received, (ironically, it is one of the only formal letters to a bank i have not sent recorded) and because of this, the process - like this explanation- dragged on. Eventually,after sending another letter correcting all the innacuracies i asked them to reconsider their original decision, again they declined to change and said i could refer it to the FOS, which i did!

 

You can imagine my utter disgust when the FOS,- AFTER waiting almost 10 months for them to consider my case- said they could`nt persue the case because halifax had objected under the 6 month rule- based on the date of their original rejction letter. depite me pointing out their second and final rejection letter which ended with the suggestion that i refer to the FOS- was well within the 6 months rule.

 

I feel the whole episode has brought both Halifax -for objecting, (what were they afraid of if they were so confident they wrere right and i was wrong )and the FOS for supporting them- into disrepute!

:evil:

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Hello johans,

 

In a nutshell, Halifax refused to refund life cover premiums on a policy i susequently cancelled about 18 months later, a policy i had taken out under pressure from their branch, " advisor" when i had applied for additional borrowing on my mortgage about 3 years ago.

 

like most, i needed the money to pay off loans and credit cards that were becoming unmanageable due to change in employment circumstances, basically i could`nt afford the repayments and he said that i stood a much better chance of getting the loan if i took out the policy, not only that, i was self employed and therefore the policy was`nt really suitable anyway!

 

MY innitial letters to recover the premiums met with the usual no chance and a denial of any wrong doing on their behalf, they practically accused me of lieing. their final letter contained many innacuracies but my response was, " lost" or never received, (ironically, it is one of the only formal letters to a bank i have not sent recorded) and because of this, the process - like this explanation- dragged on. Eventually,after sending another letter correcting all the innacuracies i asked them to reconsider their original decision, again they declined to change and said i could refer it to the FOS, which i did!

 

You can imagine my utter disgust when the FOS,- AFTER waiting almost 10 months for them to consider my case- said they could`nt persue the case because halifax had objected under the 6 month rule- based on the date of their original rejction letter. depite me pointing out their second and final rejection letter which ended with the suggestion that i refer to the FOS- was well within the 6 months rule.

 

I feel the whole episode has brought both Halifax -for objecting, (what were they afraid of if they were so confident they wrere right and i was wrong )and the FOS for supporting them- into disrepute

 

If the FOS have not upheld your complaint you still have the option of Court action but you will need the help of others more familiar with this action than me.

 

Why not post up and ask for assistance with the Court procedures it Could be well worth the question;)

 

I am sure you will receive advice from people in the know ;)

 

aa

I have no legal training and the advice I offer is a matter of support. Before you commit to any Legal action you are advised to contact a qualified legal practitioner.

------------------------------------------------

Bank charge successes:

Halifax - Full settlement incl interest.

HSBC - Settlement, goodwill no admission of liability about 75% of claim.

RBS - Settlement, goodwill no admission of liability about 70% of claim.

2 ongoing claims for bank charges with HSBC with more to come. (Supreme Court ruling could have upset these claims) They did :mad:

PPI Successes

PPI 4 settlements on 9 loans. FOS involvement on 7 added on the 8 % Statutory interest another 30% to both.

2 claims settled in full with LV without FOS involvement.

2 claims settled in full with HSBC without FOS involvement

 

PPI Claims ongoing with:

Cap one Now with the FOS

Barclays. Paid up today 24/04/10 cheque received for over £4,500 and in the bank.

LTSB still have to decide on this as their SAR production was abysmal. Papers data mixed up documents missing etc

 

1 Complaint not upheld by FOS they said it was ICO issue. Complaint upheld by ICO. See this..

Post 290 from

***RBS PPI Claim Long fight but, WON***

 

Please do not PM me for advice as it may be sometime before I can respond.

 

Keep at them. Do not give way and do not accept all they tell you, they will delay and stall for as long as they can to prevent repaying you your mis-sold PPI.

 

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their second and final rejection letter which ended with the suggestion that i refer to the FOS- was well within the 6 months rule.

 

 

Assuming you have copied this letter and gave to the FOS, then I cant understand this decision. I would want a written explanation from the FOS regarding this final rejection letter (date) and the date your complaint reached them. The bank will no doubt have pointed out their initial rejection letter to the FOS not the latter.

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Assuming you have copied this letter and gave to the FOS, then I cant understand this decision. I would want a written explanation from the FOS regarding this final rejection letter (date) and the date your complaint reached them. The bank will no doubt have pointed out their initial rejection letter to the FOS not the latter.

 

that`s my point Big Mac, they are well aware of the facts and that`s why i feel totally let down and disgusted by the FOS, I`ve posted the details just to make others aware of how i practically wasted 12 months over this matter and if my case is not uncommon then maybe some focus should be put on the FOS?????

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I had this with them when I complained about MBNA but fortunately I had one of their letters stating they were still dealing with my complaint which was well within the time limit however they have done nothing and MBNA have raised court action despite the dispute being handled by the FOS - this case being about their having no agreement. Wonder if you could write a complaint to the FOS about this - read someone's letter on here who had done this very thing a few days ago and it was a stormer, hope someone comes along to point you in the right direction.

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thanks for your comments miss muppet but i can`t help feeling very cynical about all things FOS! I would be interested however to learn if there are more similar stories out there as my experience has left me wondering about the integrity of the FOS!

 

I am now considering MCOL, just need to do some research!

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Hi johans

Did the Adjudicators dealing with your case give you the option to respond to his/her findings?

Usually if you do not agree with the Adjudicator’s view, you have the opportunity within a set time frame to offer your reasons or further evidence to support your argument. In this instance a copy of Halifax’s second and final rejection letter with referral rights to the FOS, issued within the 6 month ruling.

Furthermore, if you still disagree with the Adjudicators findings you have the option of asking for the Ombudsman to look at your complaint. His decision is final. (unfortunately some banks have now adopted this appeal system as a delaying tactic)

Good luck

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In a nutshell, Halifax refused to refund life cover premiums on a policy i susequently cancelled about 18 months later, a policy i had taken out under pressure from their branch, " advisor" when i had applied for additional borrowing on my mortgage about 3 years ago.

 

like most, i needed the money to pay off loans and credit cards that were becoming unmanageable due to change in employment circumstances, basically i could`nt afford the repayments and he said that i stood a much better chance of getting the loan if i took out the policy, not only that, i was self employed and therefore the policy was`nt really suitable anyway!

 

MY innitial letters to recover the premiums met with the usual no chance and a denial of any wrong doing on their behalf, they practically accused me of lieing. their final letter contained many innacuracies but my response was, " lost" or never received, (ironically, it is one of the only formal letters to a bank i have not sent recorded) and because of this, the process - like this explanation- dragged on. Eventually,after sending another letter correcting all the innacuracies i asked them to reconsider their original decision, again they declined to change and said i could refer it to the FOS, which i did!

 

You can imagine my utter disgust when the FOS,- AFTER waiting almost 10 months for them to consider my case- said they could`nt persue the case because halifax had objected under the 6 month rule- based on the date of their original rejction letter. depite me pointing out their second and final rejection letter which ended with the suggestion that i refer to the FOS- was well within the 6 months rule.

 

I feel the whole episode has brought both Halifax -for objecting, (what were they afraid of if they were so confident they wrere right and i was wrong )and the FOS for supporting them- into disrepute!

 

Hello,

 

I totally agree with the previous posts, if you have approached the fos within 6months of the final letter then the fos is wrong not to investigate:-x and I can understand your frustration.

 

You must appeal to the fos and state the facts and ask them to investigate:rolleyes:

 

If they will not reconsider after you show them the facts, as AA has stated you have the option of court.

 

They may think that they are sitting pretty, but if you issue a N1 that will make them sit up to attention:D and take you very seriously:D

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Hello,

 

I totally agree with the previous posts, if you have approached the fos within 6months of the final letter then the fos is wrong not to investigate:-x and I can understand your frustration.

 

You must appeal to the fos and state the facts and ask them to investigate:rolleyes:

 

If they will not reconsider after you show them the facts, as AA has stated you have the option of court.

 

They may think that they are sitting pretty, but if you issue a N1 that will make them sit up to attention:D and take you very seriously:D

 

i really appreciate you guys sharing my frustration with the FOS but after nearly 12 months of ringing up and getting passed from numpty to numpty then being told by a pompous arse to basically ,"suit your self sir", i am not going to waste any more time, i want to go through the legal process now and again warn others of the FOS`s- in my case- worrying favouring of the big boys

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i really appreciate you guys sharing my frustration with the FOS but after nearly 12 months of ringing up and getting passed from numpty to numpty then being told by a pompous arse to basically ,"suit your self sir", i am not going to waste any more time, i want to go through the legal process now and again warn others of the FOS`s- in my case- worrying favouring of the big boys

 

Hello Johans.

 

To be honest I am really surprised by the fos's decision in your case.

 

The fos is not beyond reproach and you can complain to them directly regarding your complaint not being investigate correctly. Send them a letter of complaint and all of the relevant facts that you are relying on, relating to your case that have been overlooked. they may reconsider their response. They will obviously have a complaints procedure that they must adhere too. It may be down to some numpty who need a bit of a correction nudge:D.

 

Personally I would be on a mission with this. I hate injustice, unfairness and people or institutes not doing their job correctly:-x

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Hello Johans.

 

To be honest I am really surprised by the fos's decision in your case.

 

The fos is not beyond reproach and you can complain to them directly regarding your complaint not being investigate correctly. Send them a letter of complaint and all of the relevant facts that you are relying on, relating to your case that have been overlooked. they may reconsider their response. They will obviously have a complaints procedure that they must adhere too. It may be down to some numpty who need a bit of a correction nudge:D.

 

Personally I would be on a mission with this. I hate injustice, unfairness and people or institutes not doing their job correctly:-x

 

i think you are spot on, i ran out of steam this last 12 months with the high court test case and all but i am getting my mojo back a bit now and have the PPI and mortgage charges in my sights!:D

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Please do so and keep us informed of their response.

 

i will big mac but i urgently need help in wording my LBA , I will include their objection to the FOS dealing with the case though, i mean why would they do that if they are so convinced of their own innocence in any wrong doing?

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i will big mac but i urgently need help in wording my LBA , I will include their objection to the FOS dealing with the case though, i mean why would they do that if they are so convinced of their own innocence in any wrong doing?

 

Hello Johans,

They are probably objecting due to the fact the fos will honour your complaint and they will have to pay up.:D

 

Also once the fos receive your complaint they charge the company arount £400-£500 to investigate:lol:

If any of my posts are helpful, please feel free to click my scales. All information is given as my opinion only, based on my own personal experiences. I have no legal training, but have educated myself in aspects of consumer legislation. My motto "NEVER GIVE IN, NEVER SURRENDER", THERE IS A WAR ON YOU KNOW

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Hello Johans,

They are probably objecting due to the fact the fos will honour your complaint and they will have to pay up.:D

 

Also once the fos receive your complaint they charge the company arount £400-£500 to investigate:lol:

 

i never new that!:-)

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Well the amount changes depending on the amount of complaints received regarding said company and is only charged if that said company is found to be in the wrong after the FOS have investigated. If the company pay up after the FOS first contact them for an explanation there is no charge.

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