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    • My understanding is that they won't provide the name to me whether the investigation is Live or Closed, & I have no legal rep as I didn't have P.I. Cover on my policy, & am intending to claim using OIC.org.uk, but remain completely stuck as they 100% cannot open a claim on the portal without both the Reg. No. & Name of the other driver.  
    • thanks again ftmdave, your words are verey encouraging and i do appreciate them. i have taken about 2 hours to think of a letter to write to the ceo...i will paste it below...also how would i address a ceo? do i just put his name? or put dear sir? do you think its ok?  i would appreciate feedback/input from anybody if anything needs to be added/taken away, removed if incorrect etc. i am writing it on behalf of my friend..she is the named driver  - im the one with the blue badge and owner of the car - just for clarification. thanks in adavance to everyone.       My friend and I are both disabled and have been a victim of disability discrimination on the part of your agents.   I have been incorrectly 'charged' by your agent 'excel parking' for overstaying in your car park, but there was no overstay. The letter I recieved said the duration of stay was 15 minutes but there is a 10 minute grace period and also 5 minutes consideration time, hence there was no duration of stay of 15 minutes.   I would like to take this oppertunity to clarify what happend at your Gravesend store. We are struggling finacially due to the 'cost of living crisis' and not being able to work because we are both disabled, we was attracted to your store for the 10 items for £10 offer. I suffer dyslexia and depression and my friend who I take shopping has a mobility disability. We went to buy some shopping at your Gravesend branch of Iceland on 28th of December 2023, we entered your car park, tried to read and understand the parking signs and realised we had to pay for parking. We then realised we didnt have any change for the parking machine so went back to look for coins in the car and when we couldnt find any we left. As my friend has mobility issues it takes some time for me to help him out of the car, as you probably understand this takes more time than it would a normal able bodied person. As I suffer dyslexia I am sure you'll agree that it took me more time than a normal person to read and understand the large amount of information at the pay & display machine. After this, it took more time than an able bodied person to leave the car park especially as I have to help my friend on his crutches etc get back into the car due to his mobility disability. All this took us 15 minutes.   I was the driver of my friends car and he has a blue badge. He then received a 'notice to keeper' for a 'failure to purchase a parking tariff'. On the letter it asked to name the driver if you wasnt the driver at the time, so as he wasnt the driver he named me. I appealed the charge and told them we are disabled and explained the situation as above. The appeal was denied, and even more so was totally ignored regarding our disabilities and that we take longer than an able bodied person to access the car and read the signs and understand them. As our disabilities were ignored and disregarded for the time taken I believe this is discrimination against us. I cannot afford any unfair charges of this kind as I am severely struggling financially. I cannot work and am a carer for my disabled Son who also has a mental and mobility disability. I obviously do not have any disposable income and am in debt with my bills. So its an absolute impossibility for me to pay this incorrect charge.     After being discriminated by your agent my friend decided to contact 'iceland customer care team' on my behalf and again explained the situation and also sent photos of his disabled blue badge and proof of disability. He asked the care team to cancel the charge as ultimately its Iceland's land/property and you have the power over excel parking to cancel it. Again we was met with no mention or consideration for our disability and no direct response regarding the cancellation, all we was told was to contact excel parking. He has replied over 20 times to try to get the 'care team' to understand and cancel this but its pointless as we are just ignored every time. I believe that Ignoring our disability is discrimination which is why I am now contacting you.     I have noticed on your website that you are 'acting' to ease the 'cost of living crisis' : https://about.iceland.co.uk/2022/04/05/iceland-acts-to-ease-the-cost-of-living-crisis/   If you really are commited to helping people in this time of crisis ..and especially two struggling disabled people, can you please cancel this charge as it will only cause more damage to our mental health if you do not.  
    • I've also been in touch via the online portal to the Police's GDPR team, to request the name of the other Driver. Got this response:   Dear Mr. ---------   Our Ref: ----------   Thank you for your request which has been forwarded to the Data Protection Team for consideration.   The data you are requesting is third party, we would not give this information directly to you.   Your solicitor or legal team acting on our behalf would approach us directly with your signed (wet) consent allowing us to consider the request further.   I note the investigation is showing as ‘live’ at this time, we would not considered sharing data for suggested injury until the investigation has been closed.   If you wish to pursue a claim once the investigation has been closed please signpost your legal team to [email protected]   Kind regards   ----------------- Data Protection Assistant    
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    • Hi everyone, Apologies for bringing up the same topic regarding these individuals. I wish I had found this forum earlier, as I've seen very similar cases. However, I need your help in figuring out what to do next because we've involved our partners/resellers. I work as an IT Manager in a company outside of the UK. We acquired a license from a certified reseller (along with a support agreement) and also obtained training sessions from them. The issue arose when we needed to register two people for the training sessions, so we used an external laptop for the second user to keep up with the sessions for only a month. During this period, the laptop was solely used for the training sessions. After two weeks, my boss forwarded an email to me from Ms Vinces, stating that we are using illicit software from SolidWorks. Since this has never happened to me or anyone we know, I went into panic mode and had a meeting with her. During the meeting, we explained that we were using an external laptop solely for the training sessions and that the laptop had not been used within the company since her email. She informed us that for such cases, there are demos and special licenses (though our reseller did not mention these types of licenses when we made our initial purchase). She then mentioned that we had utilized products worth approximately €25k and presented us with two options: either pay the agreed value or acquire SolidWorks products. We expressed that the cost was too high, and our business couldn't support such expenses. I assured her that we would discuss the matter with the company board and get back to her. After the meeting, we contacted the company reseller from whom we purchased the license, explained the situation, and mentioned the use of an external laptop. They said they would speak to Maria and help mediate the situation. We hoped to significantly reduce the cost, perhaps to that of a 1-year professional license. Unfortunately, we were mistaken. The reseller mediated a value €2k less than what Maria had suggested (essentially, we would need to acquire two professional lifetime licenses and two years of support for a total of €23k). This amount is still beyond our means, but they insisted that the price was non-negotiable and wouldn't be reduced any further. The entire situation feels odd because she never provided us with addresses or other evidence (which I should have requested), and she's pressuring us to resolve the matter by the end of the month, with payment to be made through the reseller. This makes me feel as though the reseller is taking advantage of the situation to profit from it. Currently, we're trying to buy some time. We plan to meet with the reseller next week but are uncertain about how to proceed with them or whether we should respond to the mediator.
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MBNA/Restons Claimform - old MBNA Card DEbt *** WON ***


supasnooper
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Hi CB,

 

Not much progress on this really.

Just refining the witness statement for the Summary Judgment hearing which I've posted earlier.

 

Trawling through CPR as it's a fave tactic of them to try and blind you with pretty numbers.

 

And doing some research and learning on the need to know stuff....as car has said - I need to know my case inside and out AND far better than they now it.

 

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HIYA Supasnooper, im subbing too

 

and wishing you good luck

 

im learning all along,

 

maybe i might be taken to court who knows but ive got very similar copies of the cca they say is correct from mbna,,,

 

take care for now

 

laters angel x

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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Hi angel_1,

 

Thanks for the support.

 

I don't believe that my CCA is valid, but can I convince a judge who may not know consumer law ?

 

A judge (not named on the court correspondence); decided that Restons Summary Judgment application was better than my AQ and defence......but then again, Restons are paying the court fees and have to be appeased I suppose.

 

I'll have a look at your threads to see where you're at with your battles.

 

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This guys is going through almost exactly the same process but is a little behind you in the Summary Judgment hearing hasn't been listed yet; (the agreement here is enforeable, though)

 

http://www.consumeractiongroup.co.uk/forum/legal-issues/154712-hfc-loan-court-claim.html

 

What is the date of the hearing? You have to file your witness statement in reply to this at least 7 days beforehand. I wouldn't file an amended defence just yet, as that will probably be ordered in directions set during the SJ hearing, if you even get that far. It may be worth pointing these errors out to Restons sooner, so you can agree settlement, but be aware (as I know you are) that they attend SJ hearings without discussing settlement and may then consider it before the final hearing. They seem to use these SJ hearings to assess the Courts approach in each case before deciding whether to go on - I think their theory is that if you can successfully defend a SJ application that you can probably do the same in the final hearing and then give up.

 

I think there is a lot in this theory.

 

I saw a commentary on a recent case (a case brought by the law firm Hammonds against some of its ex-partners for the return of profit shares that were allegedly miscalculated and overpaid :rolleyes: ) that suggested that an application for summary judgment by a claimant was - perversely - a sign of weakness because it gave them two chances to win and a dry run for the main trial, even if they lost the first time. Apparently, if they genuinely believed they would win, they should have gone for determination of the point as a preliminary issue, at which you only get one chance.

 

Just a thought.

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Hi CB,

 

Not much progress on this really.

Just refining the witness statement for the Summary Judgment hearing which I've posted earlier.

 

Trawling through CPR as it's a fave tactic of them to try and blind you with pretty numbers.

 

And doing some research and learning on the need to know stuff....as car has said - I need to know my case inside and out AND far better than they now it.

 

Excellent advice from Car.. he has been there, done that, got the tshirt. And I for one am very glad he is on our side, pointing out the pit falls so we can avoid them. :D

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Hi All,

 

Sorry for not updating this thread for a while but not a lot to report really

 

I submitted my Witness Statement last week with a few tweaks to the one posted up earlier and now awaiting for my date in Court on Tuesday to oppose the Summarry Judgment application.

 

Just doing some last minute revision of facts and case law.

 

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hiya supasnooper,,,good luck and after re reading your thread, when you say about clause 11 and its different its highlighted something now for me so thanks

 

also you know you have a table of aprs im going to link up a thread as your original credit limit given may affect what was given in that apr table

 

brb

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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Goodness, that came round quickly. Good luck for tomorrow:D

Have we helped you ...?         Please Donate button to the Consumer Action Group

Uploading documents to CAG ** Instructions **

Looking for a draft letter? Use the CAG Library

Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

5: Forum rules - These have been updated - Please Read

BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

PLEASE DO NOT ASK ME TO GIVE ADVICE BY PM - IF YOU PROVIDE A LINK TO YOUR THREAD THEN I WILL BE HAPPY TO OFFER ADVICE THERE:D

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I have just had Restons set on me by MBNA so looking at this thread with great interest,Hope all goes well!

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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just wondering how it went on Tuesday?

Hi sunshine54

I am in same boat as well and expecting Restons to issue a summon seventually,It is a bit worrying that supersnooper has not said how they got on whcih makes me fear the worst that things may not have gone well,Just hope they have a sucess to post up on this thread.and keeping my fingers crossed.

Im happy to help with support and my own opinions but as i have no legal qualifications If I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action,

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Good Afternoon All,

 

Thanks for your concern and interest in my case. As you are aware, my hearing in opposition to Summary Judgment took place on Wednesday.

 

Here’s how it went:

 

I arrived at the court half an hour early and was immediately approached by a freelance solicitor representing Restons.

She asked me if I had given any thought to the letter I had received from Restons dated Monday 30th January 2009.

I had not received any letters and the postman had been as well. ( Still not received a copy of this letter ….but I didn’t expect to.).

She went away and got a photocopy of a letter addressed to me headed "Without prejudice save as to costs".

The contents of the letter were some arguments as to their points on the CCA being valid and a substantial reduction offer on payment of the debt but no figures displayed. I told her I would need a few minutes to digest the letter.

The solicitor then returned with the figures on a piece of unheaded paper offering a substantial reduction of the amount showing the relevant calculations. I asked for 5 mins to think about this and then refused the offer.

 

Stupidly, I got into a bit of an argument about what was legal and what wasn't regarding Default Notices and their re-issuing, but finally come to my senses and told the solicitor the case would be best decided in front of a judge.

The solicitor then went off and made a phone call and then 5 minutes later we were called into the courtroom.

 

The solicitor made the introductions to the Judge.

 

The solicitor was invited by the Judge to start and the solicitor straight away pointed out that the Default Notice was ineffective due to the fact that 14 days had not been given to rectify the breach and read passages of Woodchester Lease Management Services Ltd v Swain and Co to the judge. She then stated that all the claimant could ask for was the arrears and that they wanted Summary Judgment for this amount.

 

The judge then asked me if I wished to speak and looked at the clock. My instincts told me to keep it short and sweet.

I replied that the CCA was unenforceable as shown in the points raised in my Witness Statement and moved onto the Default Notice.

I stated the Default Notice was indeed ineffective and that the arrears amount was incorrectly stated as well. I concurred with the solicitor that the Default Notice was invalid, and as such, the claimant could not claim anything as the arrears contained unlawful penalty charges which made the stated arrears figure incorrect.

 

The solicitor again stated that the claimant would seek summary judgment for the arrears, re-issue a correct Default Notice and pursue me for the remaining amount (i.e. the principal debt).

 

A debate between myself and the solicitor took place about reissuing Default Notices but I then quoted Kpohraror v Woolwich Building Society [1996] as the case law for this (I had no print-offs for this case law with me) and both the Judge and the solicitor said they had not heard of this case. Both made a note anyway (With hindsight it should have been Woodchester Lease Management Services Ltd v Swain and Co - I know, I know.)

 

The judge then got involved and asked exactly what the solicitor was after, was it -

 

1/ A Summary Judgment for the whole amount ?

or

2/ Summary Judgment for the arrears only ?

or

3/ Discontinuance ?

 

She replied that she was after Summary judgment for the arrears on the Default Notice and s69 interest. The judge then asked what steps would be taken to do this.

The solicitor replied she would get a Witness Statement from the Original Creditor as to the arrears being correct, and take further instructions from Restons on how to proceed.

I objected to this again stating Kpohraror v Woolwich Building Society [1996] , the Default Notice being defective and that s69 interest is not allowed in cases bought under CCA 1974. Finally I requested that Summary Judgment application should be dismissed as the solicitor had confirmed the Default Notice was defective.

 

The judge decided to give the solicitor 14 days to get a Witness Statement from MBNA, to get instructions from Restons with the next hearing scheduled for 45 minutes. I did object to this as I had attended the hearing to oppose the Summary Judgment and felt I had done so successfully, as the Claimants solicitor had admitted the Default Notice was defective.

 

At the time I felt pretty pleased that I'd done pretty well, but with hindsight, I'd forgotten that I should have mentioned Woodchester Lease Management Services Ltd v Swain and Co again and got the SJ dismissed.

 

On reflection, my Witness Statement stood up to the test but my presentation of it was sadly lacking.

 

Or, from another perspective, did I get a Judge that was being fair to both sides to go away and come back fully prepared ?

 

Lessons learned from this experience – lots, here’s just some tips;

 

1/. Try to be fully prepared for any eventuality.

 

2/. Have your defence notes VERY clearly marked up and do practice fetching them to your fingertips quickly.

 

3/. Get there early, just in case you need to deal with last minute matters.

 

4/. Research your case and then learn your case.

 

5/ Try to learn from my mistakes as there are far too many to make yourself.

 

However, what I need to know is how I move forward to finally hammer home to Restons that they should discontinue as they have admitted in court the Default Notice is defective.

Edited by supasnooper
clarity

 

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Well done supasnooper - you maybe didn't win the fight, but the war rumbles on unabaited after that skirmish.

 

It sounds like you had a Judge that doesn't know their eggs - the precedent quoted should have put an end to the Application for SJ, so it's disappointing you have to go back. This gives you more time to reflect on the initial hearing though, so use this time to prepare rather than spending time kicking yourself.

 

BTW, did this Judge reserve the file for themselves, or will you have a new Judge? Being honest, if you got this Judge again, it would probably work for you, as it sounds like a little more convincing can go on to win them over. If you get a new Judge, you may have to start from scratch.

 

Did the Judge mention a "unless order"? Meaning that unless the Solicitor comes back with what they've been told they need, the Applicaiton would be struck out. Hopefully, if they don't, the Court will strike out anyway because of your arguments, but it would have helped to have had an unless order now - something to bear in mind for the next hearing, though.

 

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Also bear in mind that Restons standard practise appears to be apply for SJ to see how the Court sees their chance in the final hearing - the fact you're giving them a run for their money at the SJ hearing should bode well for the future conduct of your claim. (Hopefully giving Restons so much to think about they'll convince themselves they should give up!)

 

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Hi Car,

 

Thanks for your points of wisdom and duly noted.

 

The judge has reserved the hearing but did not make an "Unless Order" to the solicitor.

 

I'm very happy to go back again and have another tussle with them as I feel have the beating of them.

They know and have admitted that the Default Notice is ineffective and unlawful penalty charges have been applied to the account by MBNA.

I also have the little matter of the CCA not being enforceable to set them back even further.

 

Oh, and not forgetting a counterclaim for a recission of contract if they really want to push it..

 

Lets see what happens.

 

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