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    • I am requesting your assistance to how I should go about a serious breach of my privacy that occurred during my stay at one of IHG’s hotel on Ma 2023. Having previously had items taken from my hotel room elsewhere I take the added precaution of using a security camera app on my device whenever I stay in a hotel room. The recordings are date and time stamped and it cannot be adjusted by the end user.   On this particular occasion I discovered evidence from my personal security camera recordings of a spy camera had been placed underneath my door, and can be seen moving along the base of the door for approximately 15 seconds.   The spy camera is in fact marketed as an inspection device of drains primarily but is known to be used in observing spaces difficult to enter. It is a usb endoscopic camera that has a length flexible cable that is semi rigid and can negotiate any obstruction by bending. The operator can be up to 3-4 metres away.   Infuriated as I had previously stayed with them in 2022 for 3 months at £260 per night that they would seek to question my honesty and invade my privacy. I immediately called reception and asked why they would do such a thing and if they had any concerns they were welcome to inspect my room and go through my personal belongings and ask me anything they wanted to. I was sleeping for the best part of my stay and was alone throughout.   I sent the recordings to the receptionist within the hour of finding them and I asked to speak to the manager of the hotel who I was told wasn’t present. I tried to have face to face meetings with him but he instead wrote to me denying the recordings were made at their hotel stating that they didn’t observe anyone in the corridor at the time of the recordings and that they don’t have a metal bar at the interface of the tile and carpet which corresponds to the overlying door. I rejected that statement on the grounds the video doesn’t show a bar but a reflection of light on the tile and you wouldn’t see a person outside my door because the cable is black and runs along the floor. If you don’t look for this you won’t see it. The matter was passed up to the area manager and he also denied the allegation. This is where the matter ends as far as IHG are concerned. Leading a busy work and family life I let the matter go but I found myself back at the same hotel a year later. I booked for  2 nights and was given a room facing the lobby door that led to the lifts. Unfortunately, from the hours of 3am I was woken up by the noise of the door opening and closing but also noticed shadows of a person standing in front of my door. At first I took no notice and put this down to a guest waiting for someone but the person or persons returned several times, standing outside my door for up to several minutes. I called the hotel reception and asked if there was an issue  on my floor and they said they would come up to check. They never said they would check the CCTV and as the incidents continued to happen up to 8am I called them 6 times. Given my past experience I didn’t think they took security as serious a# her establishments and made them observe the Cctv and let me know. The explanation I was given was that they could see residents there but they were heading down to breakfast. The time that I had noticed these feet by door was from 3am and breakfast started at 6.30am. It also didn’t explain why they would stand by my door for anything longer than 10seconds and if they were waiting for someone how likely is it that this scenario is played out 6 times when there was only 12 rooms per floor. Later that morning when I went down for breakfast the manager said he would move me to a room at the end of the corridor and asked me what my plans were for the day, essentially when would I be in the hotel. I stated that for the day I was out. He then said that all his staff were uncomfortable about me being a guest and said that I was not welcome there anymore. I had paid for the two nights but when it came to the end of the day I didn’t feel that I would be able to rest at the hotel given the hostility so I returned the next day to collect my remaining belongings, namely items of clothing, an iPhone charging cable and plug, and toiletries. Checkout was at 2pm and I was at the hotel at 3pm. All my belongings were gone and they couldn’t locate the items.  I plan to report the incident of the spy camera to the police, as well as the theft, and write to the hotel emphasising that this breach of privacy is unacceptable and the hotel's failure to properly investigate and address the issue is deeply concerning. The fact that I requested security checks to ensure my safety in the early hours was reasonable, yet their response to ban from the premises was excessive and even possibly discriminatory as I had revealed to them that I had been a victim of a hate crime given my sexuality. . I am seeking compensation for the infringement of my privacy, the lack of proper investigation, and the being humiliated and made to feel like an undesirable. I will request a full refund of my two-night stay totaling £390. Additionally, I will request compensation for the cost of my previous stay when the infringement occurred, which was £220. I am also considering damages for the infringement of my privacy but at a loss as to what this would equate to. I will close the letter giving them a 14 day timeframe to respond.    Is there anything you feel i need to consider here? Many thanks   
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Confused about court


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Hey peeps,

 

I'm a bit confused:confused:

 

I keep reading that most banks pay up before court and cases very rarely get that far. I sent of my request for re-payment of charges (on behalf of my husband)and the dealine was today so I have sent an LBA via recorded delivery. What are the chances of them actually paying up before that expires? I have requested £1186.50. I get the feeling they are going to let me take action!

 

They keep ringing up and I keep telling them that my husband does not discuss personal details over the phone so they should put any comments/queries in writing. They say OK and then hang up but so far he hasn't had a letter. I'm not even 100% sure if they are ringing about this but it most probably is. If they do get him on the phone he will crumble! He's not good at this sort of thing hence me doing everything for him. All he does is read my letters and then sign them.

 

I was so excited about getting this money back for him with the help of this brill website but something tells me I'm going to be disappointed. Am I being paranoid????

 

PLEASE, PLEASE give me some reassurance that there is a good chance I will get it without the need for court.

 

Thanks x

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Hi 007

 

I, like you, am slightly worried.

I sent an LBA and got a copy of a previous letter they'd sent me! Have filled in my MCOL but have had no other communication from them. I also keep reading that they don't get as far as court but they seem to be pushing it quite far!

 

Sarah x

HSBC, DPA sent 21/04/2006 (due before 31/05/2006)

Prelim sent 01/06/2006, exp 14/06/2006, 14 days to comply

Barclaycard, DPA sent 01/06/2006, 40 days to comply

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I keep reading that most banks pay up before court and cases very rarely get that far. More like never (well, once a long time ago)

 

What are the chances of them actually paying up before that expires?

100%

I get the feeling they are going to let me take action! It's a feeling, have a drink it'll soon go away

 

They keep ringing up and I keep telling them that my husband does not discuss personal details over the phone so they should put any comments/queries in writing. Absolutely the right thing to do

 

I was so excited about getting this money back for him with the help of this brill website but something tells me I'm going to be disappointed. Am I being paranoid???? Yes, yes, yes.

 

PLEASE, PLEASE give me some reassurance that there is a good chance I will get it without the need for court. No, not a good chance, 100% cert

 

 

Is this enough assurance?

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Ah Michael, you have made my night. I've just taken your advice about a drink and cracked open a can of Fosters - feel much better now LOL. I'm sure Sarah will be pleased to read your reply aswell! Thanks peeps for replying.

 

I'll keep you informed of how I get on,

Sarah, will you please keep me updated on your progress too?

 

Thanks again

Lisa x

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Hi Lisa

 

How are you getting on with this?

I've not sent my MCOL yet because I read that we could get help paying the court costs so I'm just on with that now,extra forms to fill in but hey, if (sorry WHEN) I get my charges back filling in extra forms won't matter!

I've heard absolutley nothing from them since the last letter.

Other people seem to be getting offers so I'm a little worried, it's only for £1000!

 

Keep me posted

Regards

Sarah

HSBC, DPA sent 21/04/2006 (due before 31/05/2006)

Prelim sent 01/06/2006, exp 14/06/2006, 14 days to comply

Barclaycard, DPA sent 01/06/2006, 40 days to comply

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Hi All

Just to let you know HSBC ignored me throughout the entire process, I filed my action in court and they still did not bother to reply .... They are now out of time and the courts have today issued a judgment against them in defult for the full amount of my claim £4620.00

Dydie

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Hi Sarah,

They signed for my letter before action on the 17th July and they have until the 28th to pay up before I file a claim with the court.

 

It seems that there are some people who don't get responses and some that do. I am wondering if it depends on where the letters are sent to? Maybe we have just sent ours to a department that doesn't really take any notice? I sent the original letter (data request) to the branch and hand delivered it. I received a reply from:

 

Coventry DSC

Harry weston Road

Binley

West Midlands

CV3 2TQ

 

I then used that address to send my request for repayment of charges and LBA but I have not yet heard anything

 

Maybe I should have just hand delivered it to my branch again!

 

What address did you send your letters to?

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Hi Lisa

I've been sending all my correspondence to Coventry DSC because our joint account, which we are claiming was held there. But, the letters we have received have come from:

HSBC Bank Plc

Service Quality Team

Arlington Business Centre

Millshaw Park Lane

Leeds

LS11 0PP

Signed by Mr Colin Langdale...funny how his signature is different each time!!

I haven't hand delivered anything or sent it recorded or signed for. The banks don't send my mail by recorded delivery and still presume I have it so I presume the same for them!

Just reading Dydie's post, do you still get your money if the court issues CCJ against them? Surely they have to pay up??

 

Sarah x

HSBC, DPA sent 21/04/2006 (due before 31/05/2006)

Prelim sent 01/06/2006, exp 14/06/2006, 14 days to comply

Barclaycard, DPA sent 01/06/2006, 40 days to comply

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Hi Sarah

If the court issues a default judgment against the defendant then you have won and will be issued with a warrant which you can execute if they fail to pay within a time limit (you stipulate the time limit) I have stipulated that HSBC must pay me the full amount immediately. whether they do or not remains to be seen

Dydie

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Well done Dydie!

 

Does this mean you can send the bailiffs in if they fail to pay? I would love to witness that!

 

Can you think of any reason why they reply and pay out to some people and totally ignore others?

 

Cheers

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I hope that's what my default judgment means but I am

still waiting to hear from someone on here to answer my own

post and let me know for sure :D

 

I can't think why some get responses whilst others don't,

maybe it does just depend on who opens your letter!

I have always sent my correspondence to my own local branch

I feel that it should be them who deal with my complaints as

it is them who are directly connected with me and my account.

In some ways this seems to have paid off for me as they have

obviously not fowarded the court letters etc to the correct person

leaving them out of time to argue against my case! :p

 

Good luck with your claim

Dydie

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I've just gone through the FAQ's and Bankfodder has given this info http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/243-step-step-instructions.html

 

Did you apply for your judgement straight away so that they cannot sneakily get a defence in, therefore gaining the right to proceed to court should they wish? He also mentions that you can call in the bailiffs via the moneyclaim website or local court.

 

Hope this helps

 

Best of luck!

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Thanks Lisa

That was a great help...

 

Well I geuss it's job done then and I can take the advice given

and pat myself on the back and go down the pub !!

 

I did double check with the courts this morning and HSBC

ran out of time on the 15th July and as of today when the

judgment was verified by the courts they had still made no attempt

to put in a defence!

 

They have today sent me a letter saying my overdraft facilities

have been cancelled and asked me how I intended to pay the balance

ummmm .... you can geuss what my reply was

 

Dydie

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