Monument Help

[chinchilla]

Just after a bit of advice...

 

I have been asking Monument for all my charges and interest for a few months. Last month they finally offered to pay everything back

 

Has anyone else been offered this? If so how long did it take you to actually receive the money? I've been chasing them now for a month and have heard absolutely nothing from them. Is there anything else anyone could suggest I do to actually get the money off them?!

[jumpjet]

did they send a settlement agreement for you to return.

Is there a balance owing on the account and are you still paying them anything by arrangment?

[chinchilla]

Hiya, just had to say in writing that i agreed that it was in full and final settlement (which i have done). There is a balance owing, and nothing has come off of that - still paying them every month

[bobbyh99]

I had a zero balance and they paid up pretty quick following judgement! Had a cheque in after about 2 weeks following judgement.

 

BobbyH

[jumpjet]

write to them requesting that they honour thier part of the agreement and specifiy that it was signed on condition the money was paid by return. Tell them

that as you have not recieved your payment as per the agreement, you are considering a claim for this money at court. Unfortunately, filing a claim against them may be the only way.

[chinchilla]

Would this do as a strongly worded letter?

 

Further to my letters of the 21st May ,3rd June and 20th June (copies enclosed)

 

In my letter of the 21st May, I confirmed to you that I would be accepting the payment offered by yourselves in your letter of the 8th May totaling £895.41 in full and final settlement in this matter. To date I have not received any response from you.

 

If you do not have a response from you within the next 7 days, I will have no alternative but to contact the Financial Services Authority and the Financial Ombudsman to make a complaint against yourselves in relation to this matter.

 

I look forward to hearing from you as a matter of great urgency.

[Fletch2006]

Hi, I used to have an account with them. What is the address to write to them please?

 

I don't even know the account number I used to have though - will they give me this if I ask nicely?!

 

Cheers,

Fletch

[jumpjet]

Hi chinchilla,

I would word it something like this, but as long as you get your message across its fine:

 

 

Further to my letters of the 21st May ,3rd June and 20th June (copies enclosed)

 

In my letter of the 21st May, I confirmed to you that I would be accepting the payment offered by yourselves in your letter of the 8th May totaling £895.41 in full and final settlement in this matter. To date I have not received any response from you.

having agreed to your offer, I naturally expected to recieve your remittance by return as you had not specified a time scale.Please be informed that your lack of response has promted me to prepare a complaint to

the Financial Services Authority and the Financial Ombudsman

I may also consider lodging a complaint with trading standards with a full transcript of your actions to date. Furthermore, should your payment or confirmation of payment date is not be forthcoming within 7 days of your recpept of this letter, I shall consider filing a claim at my local county court in order to seek closure to this matter. You will be aware that the agreement I signed remains invalid until such time as payment is recieved and as such, should I be forced to proceed to court with this dispute, additional costs representing further expenditure and time will will also be reclaimed.

 

I look forward to hearing from you as a matter of great urgency.

[chinchilla]

Hi chinchilla,

I would word it something like this, but as long as you get your message across its fine:

 

 

Further to my letters of the 21st May ,3rd June and 20th June (copies enclosed)

 

In my letter of the 21st May, I confirmed to you that I would be accepting the payment offered by yourselves in your letter of the 8th May totaling £895.41 in full and final settlement in this matter. To date I have not received any response from you.

having agreed to your offer, I naturally expected to recieve your remittance by return as you had not specified a time scale.Please be informed that your lack of response has promted me to prepare a complaint to

the Financial Services Authority and the Financial Ombudsman

I may also consider lodging a complaint with trading standards with a full transcript of your actions to date. Furthermore, should your payment or confirmation of payment date is not be forthcoming within 7 days of your recpept of this letter, I shall consider filing a claim at my local county court in order to seek closure to this matter. You will be aware that the agreement I signed remains invalid until such time as payment is recieved and as such, should I be forced to proceed to court with this dispute, additional costs representing further expenditure and time will will also be reclaimed.

 

I look forward to hearing from you as a matter of great urgency.

 

Thank you so much - shall be using that on Monday, fingers crossed that i'll get a response this time!