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    • Hi, I have the Sims 4 on Macbook. Over the last year I have paid for multiple add on packs spending a lot of money on them. I bought them all in good faith as my Mac met all the minimum requirements to play them. I have been playing happily for about a year and bought my latest pack just over a week ago. The games were all working fine yesterday. Then suddenly today EA released a new app to launch the games and this new app requires a MAC OS that my computer cannot use. Now suddenly none of my games are accessible and I am unable to play anything. They did not warn us about this change in requirements and if I had known they would be doing this I wouldn't have bought all these add ons as they are now all totally unusable. The games themselves have not changed, only their app to launch them and I can't afford to buy a brand new mac just to play. So my question is how can they change the minimum requirements after I have paid for a game? I agreed to pay for them based on the fact my mac met their requirements and was not informed when purchasing that this would be an issue in the future. I understand new games (like Sims 5 which is to be released next year) might not be compatible but this is a 10yr old game that they have suddenly made inaccessible due to their new launch app. Does anybody know if I can do anything or anyway to get a partial refund from them? Thanks   Here are their T&C... I can't find anything in there about them being able to do this so not sure what to do https://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
    • OK. Thank you all for the input.  I'll ignore their letters of demand but NEVER ignore a letter of claim. I'm bracing myself for the stress as their demands £££ goes up and the case gets sent to debt collectors. 
    • OK.  It was worth a try. Their case is still pants and they have broken their own Code of Practice numerous times.
    • @BankFodder sorry for the delay and thank you for the lengthy reply. Yes, I agree. It's a small business and the guy is very very decent. I know someone else said my priority shouldn't be worrying whether he gets shafted but I'm not here to try and screw him over because I feel like if someone behaves decently and gets exploited, they might not behave so kindly in the future. I know DX mentioned he thinks I've caused the issue by leaving multiple instructions, but I have already explained why and both instructions were to leave it with a neighbour and there was nothing advising the driver to abandon the parcel on my doorstep. I don't think leaving it there could be considered a safe place.  I am still waiting on the retailer to respond. Ultimately, I wanted to know how he would proceed if DPD's response isn't favourable. I am certainly not looking to cause any problems. I just want my laptop. I will read the other posts for sure. I've been a bit preoccupied with family stuff. I have nothing in writing from DPD as I phoned them, but they did advise it should be the retailer that liaises with them. I tried contacting the driver straight after deliver via Whatsapp, as that's an option, but it said I couldn't send him a message and I have kept that log. We all know who took the parcel on our street, because that person has a history of parcel theft, but I don't have a doorbell camera or cctv. Police are refusing to intervene, despite the fact that I, along with several other people, spotted another's neighbour's parcel in said "suspect's" car and confronted her to get the parcel back. If the police had acted sooner, I might have had a better chance of getting the parcel back, but I suspect the laptop has long been sold on.  When the retailer responds, I will send him the link to this thread. Hopefully, he will benefit from the information on here as well.
    • @dx100uk none of the instructions advised them to leave the parcel on my door step and without such instructions., I'm struggling to see why they think it's ok to just dump it there.
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disaplinary hearing monday 2nd june at 10am


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Magic you can claim JSA its not much but will help you out in the meantime. Plus jobcentre staff can help you find new employment. You maybe able to claim other benefits. You would need to contact your loan co. to see if they would take a payment break just till you get back up and running.

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Have you been given the chance to appeal? You could appeal against the severity of the sentence imposed on you. You could ask them to reinstate you based on your previous 15 years experience, maybe at another location so they don't lose face and maybe in a role where you do not have the opportunity to steal though this may be difficult since the theft could money or goods. Even a shelf stacking role involves handling goods. Are there any roles where you could work which doesn't involved handling goods or money, maybe collecting trolleys or something?

 

We would usually dismiss where i work however we may also remove the employee from their position and reduce their grade so they don't handle cash etc if they have a good record.

 

Just my 2p worth.

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hi tezzah

 

yes they said i could appeal but there is no point now.i told them at the meeting i was sorry and said i would pay back and change depts, i even said a store transfer but she just threw her weight about.

my union rep thinks its because she was new and she was trying to prove a point by humiliating me in the process.

ive been told to write a formal letter to head office about the incident yesterday.

thanks

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Ah but she is not the appeal manager. It will be for the appeal manager to decide. What do you have to lose, the worst they could do has happened. Have you asked for copies of the paperwork relating to this matter, ie statements, notes etc?

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hi tezzah

no i have no copy of anything in the meeting,if you read my earlier messages i was shipped away soooo fast by the police my feet didnt touch the ground and my head was all over the place to even think about the notes.

im writing a letter to one of the main men at head office. not sure if appeal would do anything as my rep said they followed all the rules set out for the meeting except the police and the escorting from the building.

just my luck to get a new manager who i guess was trying to gain brownie points......

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I can't see an appeal being upheld as the thefts were admitted. Technically you were arrested although released under caution for the offences later that day. Your union rep should have intervened if they felt that you were being treated unfairly. Personally would you really want to go back and work for them? Knowing that you could be watched all the time. People talk, everyone would know.

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hello bingowings

i wouldnt work again for tesco,

my union rep was gob smacked as to how fast the police was there.they must have planned it all.

my union rep is trying to get hold of her own manager to tell her what happened.

as for people talking not one person has rang me at home to see how i am.

i will keep you posted as to whether i get a new job soon.

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They must have planned it all.

Correct! That's exactly what we used to do except we would do it at the end of the investigation interviews (if the evidence supported it). That's what happens when you steal.

 

It's extremely unlikely that any appeal would succeed.

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Its times like this when the chips are down that you will find out who your real friends are. So long as you have the love and support of your partner and family, you will come through this. Take care and keep us posted.

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Not sure if this will work but why do you have to say that you worked before, you have a family and therefore that is a full time job. So if and when you get an interview why say that you worked for Tesco say that you were bring up a family. Do not know if this is legal or not but it is worth a try do not put your previous employer name on an application form for any job in the future.8)

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Despite your transgression, you seem to be a good person.

 

I would call it a day with Tesco and move on. They are making an example of you, as I would expect them to.

 

You would be surprised what good can come out of something that seems bad, i.e. your loss of job.

 

As difficult as it may be, try to remain positive.

If I have been helpful please click on my star and add a comment.

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As far as I am aware your P45 will have tesco name on the part that you keep the employers one just has your tax reference number on it. I am sure there must be someone more qualified to help you with this.:mad:

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Not sure if this will work but why do you have to say that you worked before, you have a family and therefore that is a full time job. So if and when you get an interview why say that you worked for Tesco say that you were bring up a family. Do not know if this is legal or not but it is worth a try do not put your previous employer name on an application form for any job in the future.8)

 

I would think this is probably the worst and last thing Magic28 should do.

She does not want to get a job and then be looking over shoulder for her entire employment and if found out then be dismissed again.

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Would an ET treat her the same. Have they followed the correct procedures etc, if they haven't she could have a claim. Whilst i don't condone theft etc they are still obliged to follow some basic procedures.

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I cannot understand your reasoning version302003, does she not work again because her employer may not give her a reference, why should she keep looking over her shoulder, if she is doing a good job then her employer will have no needed to question her. She would not be telling lies on her application form only omitting her previous employers name from it.

 

However, as far as I am aware her previous employer cannot keep her from working again by continuously giving her a bad reference I think that is against the law but again I am not qualify on this. Have a word with a CAB about it.:roll:

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But what about a reference that is her problem, she does not want to be seen as lying also.

 

I would have a word with a CAB and see what they have to say about getting a reference in her situation and the consequences of not getting a job becasue her employer will not give her one.:(

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Would an ET treat her the same. Have they followed the correct procedures etc, if they haven't she could have a claim. Whilst i don't condone theft etc they are still obliged to follow some basic procedures.

 

 

You are right in that there are statutory grievance procedures which must be observed, however an ET can not be won simply by an employer not observing them. The ET decides on the facts of the case and then if you win decide if you can receive extra amounts due to failure of not following the procedures. If you lose on the facts of the case then the employer will in truth get a slap on the hand unfortunately.

 

ie You can take your employer to ET due to unfair dismissal but you can not take them to ET soley for not following the statutory grievance procedures.

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I cannot understand your reasoning version302003, does she not work again because her employer may not give her a reference, why should she keep looking over her shoulder, if she is doing a good job then her employer will have no needed to question her. She would not be telling lies on her application form only omitting her previous employers name from it.

 

However, as far as I am aware her previous employer cannot keep her from working again by continuously giving her a bad reference I think that is against the law but again I am not qualify on this. Have a word with a CAB about it.:roll:

 

My reasoning is clear, it is wrong on such a serious issue to lie on applications and CV's. I donot condone lying.

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You are right in that there are statutory grievance procedures which must be observed, however an ET can not be won simply by an employer not observing them. The ET decides on the facts of the case and then if you win decide if you can receive extra amounts due to failure of not following the procedures. If you lose on the facts of the case then the employer will in truth get a slap on the hand unfortunately.

 

ie You can take your employer to ET due to unfair dismissal but you can not take them to ET soley for not following the statutory grievance procedures.

 

Hi matey,

 

I am not looking at the grievance procedure, i'm looking at the dismissal process. Was she dismissed fairly, was a proper investigation carried out and so forth. I don't condone what she did however i have represented a few ex Tesco employees (all have settled the day before for some odd reason :D ) and they are notorious for not following procedures and being heavy handed.

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My reasoning is clear, it is wrong on such a serious issue to lie on applications and CV's. I donot condone lying.

 

I suppose you are right but I fear that she will not be able to get further employment due to not being able to get a reference.

 

The only other thing I can think of is why not go self employed for a while and get work temporary. Or advertise what you are good at in a paper or a card in your local shop doing odd jobs for a while.

 

Also have a word at your job centre and see if they can help you regarding a reference. :evil:

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