Help? Halifax have responded...

[Milly Weeble]

Hello All

 

I sent a DPA disclosure request letter to the Halifax and have received this response:

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Dear Sir/Madam

Completion of Request for a List of Transactions and Charges

I acknowledge your letter requesting specific information on your account with us and confirm that copies of duplicate statements have been ordered and will be sent under separate cover.

With regard to your request for information relating to manual intervention on your account, HBOS plc is under no obligation to record this information and therefore, I am unable to assist further with your request.

Should you have any general account queries, please contact 24 hour banking on 08457 20 30 40....blah, blah, blah...

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What do they mean they are 'under no obligation to record' manual intervention? What happens next?

Best wishes

Milly

[bongobaz]

thats a standard letter they send out!

[rbrears]

It just means that under the DPA they dont have to keep records of any maunual interventions - the fact that they dont have any records of manual interventions on your account is a great thing for you since the bank wont be able to justify their charges by saying they had to manually deal with each default (and in reality we all know they didn't, their computer did).

 

This issue has been raised many times but I won't say search the forum - there are now so many posts per minute that posts get lost so quickly and if you do a search you get about a billion results

[TBeckett100]

ignore it. just await those statements.

 

hope the postie isnt a smoker, could be a lot of envelopes that day and he will be puffed out.

[mechs]

 

What do they mean they are 'under no obligation to record' manual intervention? What happens next?

 

Best wishes

 

Milly

 

All is well and asking about manual intervention is part of the process. This just confirms automation and that they are just profiteering from any charges as it costs little to stop a payment. Now you just wait for your copies of statements.

[Milly Weeble]

Thanks to all who responded, I'll sit tight and see what happens

[Milly Weeble]

Hi All

 

I still have not received my statements from HBOS. I rang to ask where they were and was fobbed off with "it has been put on hold as we need to search the archives, but they should be with you in 7 days".

 

I sent the DPA letter requesting the statements on 8th June 2006 and they have already cashed my £10 cheque. What can I do to get these statements?

 

Best Wishes

 

Milly