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    • Hi, I've been reading the invaluable advice on this forum and reading about the problems with Evri and lost delivery of items.  From what I gather the initial steps after having exhausted every's own lost item claim process is to draft a Letter of Claim, I think it is called and to register with the government Money Claims.  I have got a login for Money Claims and have made an initial stab at the letter but I'm not certain I have got it right. Am I right to assume that having exhausted Evri customer service's claims process and having received the denial of any compensation because the laptop I was sending is on the non-compensatory list that my next step would be to send the Letter of Claim to them? Let me provide some basic details which I hopefully have addressed in the letter. I purchased a laptop through Amazon.co.uk which a business in Belfast sold refurbished laptops through.  They had a 30 day money back guarantee for a full refund if you have any issues with the laptop.  I have the invoice from Amazon showing the purchase.  On 27 April, 2024 before the end of the 30 day period I used their ParcelShop (inside a Tesco) to send the laptop back and have the tracking reference mentioned in the letter.  As mentioned in the letter there was they advised they could not give me or sell me any insurance because laptops are on the non-compensatory list so I just paid the normal delivery cost.  It was scanned as leaving the ParcelShop on 29 April and the tracking has been like that ever since.  After a 28 working day Evri claim process they gave the expected response that they could not provide any compensation and simply could not proceed with my claim. I was hoping to get some advice on whether I go ahead now and email this to Customer Services straightaway and should I send a hard-copy to the Evri address as well?  Or are there any steps I have missed out on first?  I believe 14 days is the reasonable period of time for them to respond so if I were to send it tomorrow, for example 12 June then I should expect a reply by 26 June, is that correct and fair?  And assuming they don't reply with a full refund then I would then go down the government Money Claims site to proceed with that? Sorry for all the questions, I want to make sure I go about it properly.  I'll continue to read through other cases on here so I can get an even better handle on the process. I attached a LOC, happy for any edits or updates that will make it even better. Thanks so much for anyone's help! Regards, Matt Evri letter of claim.docx
    • The date was 3 June. Get on MCOL now. The legal principle is that, even if you defence is late, if the other party hasn't requested judgement, then your defence takes priority and is accepted. You might be in time. When I say now I mean now.  Recently we had someone who was nine days' late and this was pointed out to them at 5:30pm.  They faffed around till 11pm.  When they went on MCOl they saw that judgement had been entered at 7pm. Every minute is vital. File the below standard defence if you still can - 1.  The Defendant is the recorded keeper of [motor vehicle]. 2.  It is denied that the Defendant entered into a contract with the Claimant. 3.  As held by the Upper Tax Tribunal in Vehicle Control Services Limited v HMRC [2012] UKUT 129 (TCC), any contract requires offer and acceptance.  The Claimant was simply contracted by the landowner to provide car-park management services and is not capable of entering into a contract with the Defendant on its own account, as the car park is owned by and the terms of entry set by the landowner.  Accordingly, it is denied that the Claimant has authority to bring this claim.    4.  In any case it is denied that the Defendant broke the terms of a contract with the Claimant. 5.  The Claimant is attempting double recovery by adding an additional sum not included in the original offer.  6.  The Particulars of Claim is denied in its entirety.  It is denied that the Claimant is entitled to the relief claimed or any relief at all.
    • Hi friends,  I’m a bit worried I may have got confused with timings here. I thought I had 33 days from my acknowledgment to submit a defence but the date added above says 3/6/24.   have I missed the date?   if so how can I apply for an exception due to my disability and problems with deadlines and dates etc (ADHD)?   what should I submit as a defence?   I’ve had no reply from BW so far    just been back on MCOL and it says 28 days from service if I completed an acknowledgment of service so does that mean 28 days from that of acknowledgement (I.e. 16/5) which would make deadline for defence 14/6?   Thanks! Panicking here.
    • Normally we don't advise playing your cards early in a snotty letter, but as you have appealed we might as well use what you wrote in the appeal against them. There is no rush, you have until 6 July to get it to them.  See what the other regulars think too. How about something like this? -   Dear Rachael & Sean, cheers for your Letter of Claim.  I rolled around on the floor in laughter at the idea you'd actually thought I'd take such tripe seriously and would cough up! As usual you'll have been too bone idle to do any due diligence.  Had you done so you would have seen that I appealed to your client.  Indeed the driver on the day is a textbook example of having done exactly what you should do when you do not wish to be bound by the T&Cs in a private car park. Of course none of that mattered to the spivs you represent but do you really want to put such a useless case in front of a judge? To be fair, your clients are very useful members of the human race - as comedians.  How I loved the page turner of their antics at The Citrus Building in Bournemouth.  It was chuckle after chuckle reading about them, letter after letter, month after month, insisting they were legally in the right, even through someone who had done just the first day of a GCSE law course could have told them they weren't.  Until the denouement - BOOM - an absolute hammering in court.  In fact - SLAM, BANG - managing to lose twice against the same motorist for the same car park in front of two different judges. Your client can either drop their foolishness now or get yet another tolchocking* in court where I will go for an unreasonable costs order under CPR 27.14(2)(g) and spend the dosh on a nice summer holiday, while every day laughing at your clients' expense. I look forward to your deafening silence. COPIED TO COUNTRYWIDE PARKING MANAGEMENT LTD   *  This word is used under licence from Brassnecked
    • Well yes, ... and the tax dodgers ... Trump May Owe $100 Million From Double-Dip Tax Breaks, Audit Shows A previously unknown focus of an I.R.S. audit is a dubious accounting maneuver that effectively meant taking the same write-offs twice on a Chicago skyscraper. nytimes.com WWW.NYTIMES.COM  
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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Charging Orders Petition - Sign it NOW!


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Control the use and abuse of Charging Orders

 

A petition to control the rapid increase in the use of charging orders by lenders to secure borrowers debts against the equity in their house has been started on the No.10 website.

 

You can sign the petition by clicking here and I would ask that you tell as many people as you can to sign the petition too. The petition also suggests that the lenders should make it clear to borrowers that a charging order is a possble outcome should they be unable to meet their repayments.

 

It’s important that the banks abuse of this means of recovering unsecured debt is controled and people are aware of the implications of defaulting on an unsecured debt. Sign the petition now.

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It’s important that the banks abuse of this means of recovering unsecured debt is controled and people are aware of the implications of defaulting on an unsecured debt.

 

Why is it an abuse of recovering monies owed? In order to secure a charging order the bank has to follow due process etc. And it is almost always a last resort after all attempts have failed to secure repayment of the debt by the borrower.

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You are of course entitled to your opinion.

 

If you actually read the petition text you will see that I do not have a problem with charging orders, more so that obtaining them is becomign standard practice whenever creditors get a sniff of equity in someones home.

 

Furthermore, in my expereince far from being a last resort DCA's and Banks etc are going for a charging order as soon as they can and are declaring their intention to do so almost as soon as they can.

 

Finally, again if you read the text of the petition you will see that one of the main changes I would like to see is lenders advising borrowers that this may be the outcome in the event they are unable to keep up with payments on their unsecured debt in much the same way they do with secured borrowing. Hardly unreasonable.

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A double-edged sword this one.

 

I appreciate that on occasion a Charging Order is an ideal method of enforcement, however, as stated the creditors are trying ot get these as a first resort. I must also state that the forthcoming Tribunals, Courts and Enforcement Act will make it easier for a creditor to get their charge since the need for a CCJ default will be removed.

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Hi all!

 

Just signed.

 

Also,I firmly believe that if the creditor has secured the monies borrowed,in return the interest rate of the original debt should be revised and reduced to reflect this.

 

Perhaps if this sort of rule existed,creditors would not be in such a rush to go for charging orders especially if the borrower was up to date with the repayments.

 

What do you think folks?

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Also,I firmly believe that if the creditor has secured the monies borrowed,in return the interest rate of the original debt should be revised and reduced to reflect this.

there are plenty of legal arguments that can be used to prevent (contractual) interest being added to charging orders at all. have a look:

 

Interest on Charging Orders

 

Statutory Interest

 

Statutory interest would continue to run whether or not the order specifies it. The N86/87 forms allow ‘any interest’ to be included, this means statutory interest.

 

This doesn’t apply to Consumer Credit Act regulated debts or Charging Orders of debts below £5,000 unless they have been transferred to the High Court for a High Court Charging Order. (The County Court (Interest on Judgment Debts) Order 1991)

 

The judgment would carry statutory interest if it was made on or after July 1st 1991 and the judgment is for at least £5,000.

 

If a judgment has a payment ordered to be made on a specified date or by instalments, no interest will be payable either until that date or, on the amount of any instalment until it falls due.

 

If a judgement carries statutory interest, so will the Charging Order, even if not mentioned within the order itself. [Ezekiel v Orakpo]. S3(4) COA 1979 states that “A Charging Order shall have the like effect and be enforceable in the same courts and in the same manner as an equitable charge”

 

Contractual Interest

 

Many creditors are trying to argue that Charging Orders carry contractual interest after judgment even if the judgment itself doesn’t. There are plenty of arguments against this.

 

• Charging orders and their effect are determined by the Charging Order Act 1979

• Section 1 COA says that a Charging Order is made ‘for the purposes of enforcing that judgment or order’ and that the charge is for ‘securing the payment of any money due or to become due under a judgment or order’. Although enforcement of a Charging Order is not execution of a judgment, s1 means that the order and the judgment must be coextensive. Therefore no money can be recovered in excess of what is due or to become due under the judgment.

• Section 3(4) opens with the words ‘Subject to the provisions of this ACT…’ and so unless the interest is due under the judgment or order under the Interest on County Court Judgements Order, it cannot be included in the Charging Order

• The amount of interest depends on the amount of interest due on the judgment. Most CCA regulated agreement judgements do not have an interest post-judgment clause.

• Even if there is an interest post-judgement clause on a CCA regulated agreement the lender still cannot enforce these rights by levying contractual interest – unless that rate forms part of the judgment, the lender would have to bring seperated action for the interest. (Supreme Court Practice 1999 Ed. Para 42/1/24 and Re European Central Railway 1877 4 Ch.D.33

• The claimant may try to use s3(4) COA to claim that an equitable charge attracts interest on the principle sum. However, the rate of interest payable under an equitable charge depends on its terms. In the case of a CO, the judgment debt would be in essence the princinple sum. The rate payable on this sum is prescribed by statute or set out in the judgment. S3(4) wouldn’t justify applying a different rate.

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I have a charging order against my property, it all came about when I was severely affected by mental health issues. At the time I was not able to fully digest the paperwork and understand the figures. I attended court, and the judge was a total bitch, I said I did not think the figures were right, she replied 'I'm quite sure they can work them out more accurately than you', and granted the C.O. She totally ignored everything I had stated to defend against the C.O.

I've been trying to get a breakdown of the amount but the OC won't give me this. My filing was a bit chaotic at the time, but I'm fairly sure that the C.O. amount includes PPI and interest on it. PPI which I'm sure was missold, but that's something else.

I think its wrong that a C.O. should include PPI, as after all, its something you cannot use but you still have to pay for it, possibly with your home!

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Hi all!

 

Sequenci,

 

Your post is very interesting which I will read through when I can sit down for a few minutes and digest!

 

Please note:

 

1.Anyway,I was mainly referring to the interest charged on the original unsecured debt.I say this because whenever you apply for loan/credit card,there is no mention that in the LARGE PRINT BLURB that if the borrower defaults and he/she owns a home the debt could potentially become secured on the property.

 

2.All secured loans are cheaper than unsecured for folks that can obtain them so if the creditor wants a Charging Order the original agreement should be revised or there be certain court guidlines to clearly reflect this such that the applied interest rate is less.If it is a large difference,it could potentially wipe out the debt.

 

ZIMMIE,regarding your post:

 

1.If you have a case for missold PPI sue the creditor for it.If it is less than 5k pounds you can do this through the Small Claims.

 

2.It it is more than 5k pounds,be careful about costs and find a solicitor that will do the work for you on a no win no fee basis.

 

3.You need to start by sending the creditor a DSAR - Data Subject Access Request under the Data Protection Act 1998 with a postal order for 10 pounds and proof id i.e. passport/driving licence and proof of residence i.e. utility bill.The creditor has 40 days to respond - template letter can be found in the library on this site.

 

4.Make sure that you send everything by recorded delivery post and do not speak to anyone from the creditor's office on the phone.Keep it strictly in writing

 

There are more tips elsewhere on the site.Anyway,we are all here to help you.

 

So if you have any questions,just ask.

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I have a charging order against my property, it all came about when I was severely affected by mental health issues. At the time I was not able to fully digest the paperwork and understand the figures. I attended court, and the judge was a total bitch, I said I did not think the figures were right, she replied 'I'm quite sure they can work them out more accurately than you', and granted the C.O. She totally ignored everything I had stated to defend against the C.O.

I've been trying to get a breakdown of the amount but the OC won't give me this. My filing was a bit chaotic at the time, but I'm fairly sure that the C.O. amount includes PPI and interest on it. PPI which I'm sure was missold, but that's something else.

I think its wrong that a C.O. should include PPI, as after all, its something you cannot use but you still have to pay for it, possibly with your home!

 

hello, Zimmie

i'm nearly in the same boat as you, i expect to have a charging order made final on my property,i like you suffer from health issues and severe depression, i know exactly how you feel,i think charging orders are granted quite easily,from what iv'e read on the forums & elsewhere,judges

are not interested in your objections,sorry to hear you had such an obnoxious judge,i've had a lot of help and advice from members & moderators on the forum on my thread,i'm sure the order will be granted as i have equity in the property,i see you have cats ! well they say stroking your cats or dogs is good for reducing stress,well i have dogs & cats & it hasn't worked for me, anyway hope you a feeling better

Ziggy aka diane

i aggree totally witth funkyfox regarding charging orders

Edited by ziggy04
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hiya all and especially funky fox.

thanks for the e petition, ive had a good look and signed quite a few, very interesting, will pass the site around my friends to look at too

 

have a fun sunday ciao for now MAZ

Im happy to help with support and my own thoughts, but if I offer any thoughts to your problems please take it as from my life experience only and not of any legal standing. Always take further advice from the legal experts in your final action.:)

 

my new motto is,,,",Taking back control of your life and home - such peace is priceless"

 

This is all due to truecall device , have a serious peek at this you will be thankful like I am x laters angel :D

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Signed

And it is almost always a last resort after all attempts have failed to secure repayment of the debt by the borrower.

 

Chesterexpress, I've got a charging order on my house from a company that I have paid on time every month through a DMP for the last 21 months, never missed a payment, yet they still went for this option. Its hardly a last resort for some of these companies.

Bank of Scotland account 1 - £2,666 WON

Bank of Scotland account 2 - £2,500 on hold

GE Capital charges -£30 won (hey, every little helps!)

Barclays Partner Finance £425 charges - £225 offer accepted.

 

Finally debt free after 4.5 years, thanks to my Debt Management Plan through Payplan. There is no better feeling :D

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Suzie, but you are on a DMP, therefore I would imagine that you were in arrears at some time on this payment? However even if you hadn't been in arrears the fact that you are now paying via a DMP (usually paying very reduced monthly payments) is sufficient in itself to go for a charging order to protect themselves.

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The arrears was only on the first payment, I communicated with them from the off, and the repayment amonut is actually about 3/4 of the original amount, so not a very reduced monthly payment. It just annoys me that a £799 sofa from Land of Leather is now sitting at a debt of £2274ish after 21 months of payments (the original amount has been well cleared). They were the only ones to do this.

I'm not getting at you, this just rankles me, if I was a won't pay I wouldn't have got in touch with them in the first place.

Oh and I have SAR'd them, they have 2 more days till the 40 day deadline and I've not heard a thing out of them!

Bank of Scotland account 1 - £2,666 WON

Bank of Scotland account 2 - £2,500 on hold

GE Capital charges -£30 won (hey, every little helps!)

Barclays Partner Finance £425 charges - £225 offer accepted.

 

Finally debt free after 4.5 years, thanks to my Debt Management Plan through Payplan. There is no better feeling :D

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The arrears was only on the first payment, I communicated with them from the off, and the repayment amonut is actually about 3/4 of the original amount, so not a very reduced monthly payment. It just annoys me that a £799 sofa from Land of Leather is now sitting at a debt of £2274ish after 21 months of payments (the original amount has been well cleared). They were the only ones to do this.

I'm not getting at you, this just rankles me, if I was a won't pay I wouldn't have got in touch with them in the first place.

Oh and I have S.A.R - (Subject Access Request)'d them, they have 2 more days till the 40 day deadline and I've not heard a thing out of them!

Good luck with your sar, hopefully it will show all the charges they have wacked on.

I have a dca going for a ccj and the debt has increased by £1400, beggers belief when you know they only paid pence in the pound for it:-x

Duly signed:)

LTSB court date 25/7/07

17/7/07 I WON I WON I WON!!!!:p :grin:

HSBC court date 11/9/07 (stayed)

CapOne lba 7/1/08-15/3/08 WON.

Citicards lba 14/1/08

 

Read Read and Read Some:razz: More

 

If I've been helpful in anyway please tip my scales:rolleyes:

 

Please note that this advice is given informally, without liability and without prejudice. Seek the advice of an insured qualified professional if you have any doubts.

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Claiming that the banks are abusing this is ridiculous. If the debtor had not defaulted on repayment, the bank would never of obtained a Charging Order.

 

The bank have to go to court 3 times before it ends in a Charging Order, for CCJ, for interim C/O and for final C/O. It is an expensive processs for them.

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Claiming that the banks are abusing this is ridiculous.

i disagree, there is a great deal of abuse going on. I must stress that the majority of the abuse is usually from the DCAs rather than the banks, however.

If the debtor had not defaulted on repayment, the bank would never of obtained a Charging Order.

I think must people understand this.

The bank have to go to court 3 times before it ends in a Charging Order, for CCJ, for interim C/O and for final C/O. It is an expensive processs for them.

Actually, it's twice at a maximum. The interim is a paper exercise and more often than not so is the prelimary CCJ claim.

 

So would you say that the banks are not flouting The Banking Code? The OFT Guidance? The Overriding objective as per the Civil Procedure Rules?

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Nothing in the banking code about charging orders, how are they flouting it?

 

Not about Charging Orders specifically, more to do with helping debtors by being positive and sympathetic. Section 14 covers this:

 

http://www.bba.org.uk/content/1/c6/01/30/85/Banking_Code_2008.pdf

 

My argument is that on many an occasion a bank simply doesn't give the debtor a great deal of assistance and are quick to take further action / sell the debt on - which could *then* lead to further action i.e. a CO.

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The banking code has to work both ways though, how many debtors really contact their bank as soon as they know they are going to have difficulties paying?

 

The first the bank normally knows of any problems is after they have defaulted on payment.

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The banking code has to work both ways though, how many debtors really contact their bank as soon as they know they are going to have difficulties paying?

 

Most that I speak to actually do. You seem to be quite defensive of the banks etc, what do you do for a living?

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The banking code has to work both ways though, how many debtors really contact their bank as soon as they know they are going to have difficulties paying?

 

The first the bank normally knows of any problems is after they have defaulted on payment.

 

I contacted my bank as soon as I knew I had problems, and offered a token repayment of £30 a month until my DMP was sorted out. And they responded by continuing to charge me £58 a month in charges and interest thereby increasing the debt by £28 every month for 5 months. (The whole of my debt was made up of charges which I got back - £2500)

And this is meant to be the banks being sympathetic and understanding........

Bank of Scotland account 1 - £2,666 WON

Bank of Scotland account 2 - £2,500 on hold

GE Capital charges -£30 won (hey, every little helps!)

Barclays Partner Finance £425 charges - £225 offer accepted.

 

Finally debt free after 4.5 years, thanks to my Debt Management Plan through Payplan. There is no better feeling :D

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Most that I speak to actually do. You seem to be quite defensive of the banks etc, what do you do for a living?

 

I dont work in a bank.

 

Most people that I speak to do not contact the bank as soon as they know they will have a problem and prefer to bury their head in the sand.

 

With regard to charges, what do you suggest they do?

 

If they agreed to freeze charges and interest as soon as you phoned them up and said you were in difficulties, everyone would be phoning them up tomorrow.

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I dont work in a bank.

i didn't suggest you did.

Most people that I speak to do not contact the bank as soon as they know they will have a problem and prefer to bury their head in the sand.

I advocate contacting a lender ASAP, in writing.

With regard to charges, what do you suggest they do?

follow the civil procedure rules and the oft debt collection guidance.

If they agreed to freeze charges and interest as soon as you phoned them up and said you were in difficulties, everyone would be phoning them up tomorrow.

i agree, there should be a process in place. *IF* someone is in genuine difficulty then they should complete a personal budget and make a reasonable offer. If the debtor cannot afford to pay a reasonable amount then certainly a charging order might be the best option for all parties. I don't think that it is fair for the creditor for a charge NOT to be made final IF a debtor has no reaslistic prospect of paying the debt back. I do think that the creditor needs to act in a reasonable and sympathetic way throughout the process though.

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