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    • That "oh dear" doesn't sound good  
    • Oh dear.. Misuse of facility...  Cat 6... No wonder everything is being nuked from high orbit... More in a bit.. 
    • Thank you fkofilee First question: what do I do if Monzo close my account? I need an account but no one will touch me with this marker against me. Is there anywhere/any other option that I have if Monzo close my account? MCB is My Community Bank?  Yes What Category of Marker do you have? This is what it says on the Cifas SAR: Application date: 07 December 2023 Date recorded: 09 April 2024 Expiry date: 09 April 2030 Cifas Case Identifier: 15435315 Product relating to the application, proposal, account or facility: Personal Loan – Unsecured Facility: Granted Case type: Misuse of facility Reason(s) for filing: Evasion of payment Financial Loss Value of Loss: £5000.00 When did you raise the complaint? Last night via email Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan? I can prove that I had to buy a new washing machine, I have my pay slips showing the emergency tax code and a letter from the tax office after I had spoken with them to get it corrected and of course I can get a copy of my vet bill. And all of this was in the first 2-3 months of 2024.  I panicked. Stupid I know and as you say, I have learned the hard way and I am not in any way denying anything that I have done wrong, but it just feels a bit unfair.  It is what it is I guess and if I have to have it on me forever then so be it. I am just so worried about the bank situation 😕    
    • If it is MCB    National Fraud Database Members | Preventing Fraud Losses | Cifas WWW.CIFAS.ORG.UK A range of organisations use the National Fraud Database to share data on confirmed fraud cases, preventing over £1 billion in fraud losses every year.   They are on the register  
    • Hi @LilMissM   I guess you could call me our resident CIFAS Specialist - Personally have been through all of what you have and now have come out the other side when my marker fell off in May 2023. For a start Monzo may close your account but as I had a Marker for App Fraud (Vodafone ended up making a whole hoohah of the account I had with them) - I was with them and still am from Oct 2017 till today. And not once did they close my account. I actually spoke to a couple of current account providers at the time that I had accounts with - Nationwide and Barclays - Told them what was going on and provided all the evidence to them. They advised they may do so but it was highly unlikely now that they understood why it happened and what I was doing to fight it.    Anyway - On to your marker. MCB is My Community Bank?  I can say to you that on experience that On Monday you can be on top of the world then on Tuesday you whole life changes in a flash of an eye. Suddenly you cant pay your bills, Work isnt feasible and you are left with no other choice but to scrape by.  If this has happened to you, then join the club.  - Why is this important? Well Financial institutions get one whiff of potential fraud and you are guilty without a chance to respond. You found out the hard way   If it sounds like I'm waffling, I'm not - Its important to your issue. They have deemed you guilty by the fact that no payments have been made and potentially entered into a loan agreement knowing looking not to pay (Although thats how it may appear, there will always be factors against that)    First off - Questions - What Category of Marker do you have? If unsure, check my signature for a Credit File Guide which will tell you all you need to know about what Categories apply.  - When did you raise the complaint? They will have 8 weeks to respond. More on this in a mo.  - Do you have Correspondence / Audit Trails of communications showing that you were in severe financial strain due to an event AFTER you took the loan?   My next suggestions, Send this complaint to the CEOs office - CEOEMAIL.COM Let them make the decision as per the Complaint Procedure. Then if they refuse to remove the marker. take it to the FOS who can force the company to remove it if found in favour.  Some companies do need a slap or 2 once in a while to bring them down a peg. You could be looking at this right now.   
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Virgin Media have done it again!!!


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Piddled me right off that is! I previously posted about my Virgin experience here http://www.consumeractiongroup.co.uk/forum/broadband-other-internet-issues/139714-has-anyone-got-contact.html

Well...this afternoon my new wireless router arrived with handy "plug and play" installation and CD setup.

Half an hour of fafthing I gave in and called Virgin Media Technical "Support" (25p a minute plus 10p connection charge). First woman I spoke to logged my issue and offered to call me back to save my phone bill. 25 minutes later I gave up waiting and called tech support again.

Went through the whole bloody thing again, explaining exactly what had happened blah blah blah (basically half way through the cd installer it causes my laptop to blue screeen). This woman again offered to ring me back and promised to do so in 15 minutes and if not ring back and ask for her.

ANyway she rang...and it was all going far too well. she was explaining how to set the thing up manually. Then discovered that Virgins helpful helpful CD had disabled the Windows Wireless Connection Manager. This woman would not accept it!!! wouldnt have it that this worked perfectly fine until I tried to install virgin wireless manager. So she put me on hold. For 20 minutes. Before disconnecting me.

So I rang back, asked to speak to "Nipja" as had been told to. Cant do that. Virgin have call handlers globally, and they cant possibly trace her. :confused:

I then had to GO THROUGH THE WHOLE BLOODY THING AGAIN. We are over 2 hours in by this point, and I am back to this man asking me if I have tried installing the CD? "and have you tried restarting the computer madam?":-o

This guy called me back adter going to have a think (he learnt some new words tonight!), and put me through to his supervisor.

Supervisor (2 minutes into the call) says "Sounds like you have a faulty disk madam, I will arrange for a new one to be dispatched to you" (supervisor also learnt some new words tonight).

SUpervisor then offered to put me through to customer services so that I could make a complaint. That brightened my day - its been a while since I laughed that hard (possibly since the last time I tried to contact virgin media customer services). I hung up at that point and promptly dispatched a very long email to Virgin Media Chief Execs right hand woman who was absolutely wonderful last time...

Ok feel slightly better now Ive got that out!:cool:

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Andrew

ASI Industries = As i in does tries!

 

As i in does tries!: My definition.

I will try, i may never succeed in the goal, but at least by trying i have a greater chance of success than never trying at all!

 My opinions are my own & occasionally may offend, but it is not my intention to cause offence in the first place!

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Will it please you to know that from 1st June tech support will be free!

 

When the problem is Virgins, they usually reimburse the cost of the call, did you ask them to?

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Will it please you to know that from 1st June tech support will be free!

 

When the problem is Virgins, they usually reimburse the cost of the call, did you ask them to?

 

Oh trust me they have! I am still not wireless though...

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